TomTom Licences non-transferrable?!

MarkHewitt

I'm selling my ipaq which currently has TomTom Navigator 5.0 installed. I'm selling all of it together, so I figured there should be no problem transferring everything to the new owner.

I contacted TomTom to find out how to do this, their reply was..

MarkHewitt · Posted: Tue Nov 29, 2005 4:46 pm Post subject:

PS. Would they know who I am anyway? I ordered the upgrade from them but I haven't used any plus services through TomTom Navigator or entered my details into their website.

MarkHewitt · Posted: Tue Nov 29, 2005 5:12 pm Post subject:

MarkHewitt · Posted: Tue Nov 29, 2005 5:30 pm Post subject:

lbendlin · Posted: Tue Nov 29, 2005 5:34 pm Post subject:

As Border_Collie was mentioning you did have a choice to accept or reject their licensing conditions. You accepted, so it is pointless to call it unfair now. (Besides - TomTom's business is not about being fair, it's about making money)
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kartracer · Posted: Tue Nov 29, 2005 6:10 pm Post subject:

Regardless of what the small print of the TomTom licence says, in practice you can pass the whole bundle on. A couple of years ago I resold my copy of TomTom V2 with an Emtaq sleeve and the new owner had no trouble activating it and subsequently upgrading to V3 using a cheap upgrade offer.

This year I switched back to TomTom, but I had to buy V5 from scratch as I had nothing to upgrade from!
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Kam

MarkHewitt · Posted: Wed Nov 30, 2005 9:47 am Post subject:

neil01 · Posted: Wed Nov 30, 2005 11:13 am Post subject:

Welcome to the world of busines.

What you have to remember is that the business world is subject to contracts. They limit their liabilities to protect their profits. The price we pay depends on their liabilities. If you think that the transferable warranty on cars is for free - think again - it is reflected in the purchase price.

To sum up, with the caveat that consumers (but not businesses usually) have additional rights which cannot be taken away, regardless of what any terms and conditions may say, the overriding principle is that unless something says otherwise, only parties to a contract can take action or are liable. That is the initial purchaser(s), the retailer and finance provider, no body else has any rights/liabilities under the contract of sale or supply.

As for the car, this is a clause in the sales contact which extends the cover to subsequent owners.

So basically, as far as TomTm are concerned, if it is legal they can do it, and as a PLC are unlikely to incurr any additional liabilities (as in the percentage of units out there elligable for a cheaper upgrade) unless it is reflected in their bottom line. As I said in another thread - PLCs have to best loook after their shareholders interests or wishes.

MarkHewitt · Posted: Wed Nov 30, 2005 11:40 am Post subject:

What business sense does it make for TomTom to restrict the licence to the original owner only?

I can understand licencing to only one device, that makes perfect sense otherwise I could give copies to all my mates.

But where is the revenue stream in preventing resale? I am no longer using the product and someone else is, what difference does it make? Do they think this other person would have bought it from new instead and I would just leave my copy unused? Dream on!

neil01 · Posted: Wed Nov 30, 2005 1:16 pm Post subject:

MarkHewitt · Posted: Wed Nov 30, 2005 4:16 pm Post subject:

lbendlin · Posted: Wed Nov 30, 2005 4:32 pm Post subject:

please calm down. Let's keep this an objective discussion.
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Marty-Party · Regular Visitor Joined: Nov 17, 2005 Posts: 87

So what is the result?

If I buy a pre-owned copy of TT5, will I be able to download updates to the firmware?

Will I be able to buy updates to the maps?

Thanks

MarkHewitt · Posted: Thu Dec 01, 2005 5:13 pm Post subject:

I think the answer is yes, as long as you still use the original hardware and as long as you don't tell TomTom who you are. That's the impression I get anyway.

Solo · Posted: Sun Dec 04, 2005 7:28 pm Post subject:

Hi, after reading this thread I thought I would tell you about my problems with Tomtom, in September I had to contact "Globalpositionings" where I bought Mio 168 from in February, I had to send the Mio for repair, and it was returned after having a new battery installed, now what happened was I had to reinstall TTN3, but it kept saying "Invalid Device ID" on checking with the notes I made when purchased, I found that after the repair the device ID had changed, so I contacted TT via their web page contact us explaining the circumstances, their reply was, send us device ID and proof of repair/mail receipts, so I did that and they replied, that is not good enough proof.
I then contacted "globalpositions Systems and kept them informed as to all my contact messages to TT, the final message I sent was that if they did not send me an Activation Code in 24 hours I would send the TTN3 discs back and claim a full refund of £95-45, 8 hours later I received a new activation code, upon connecting the Mio via activesync TTN3 started automaticly
I did not activate it.
Two hours later I received a mail from TT saying congratulations on activation which they had been informed of? via mail, how I do not know
maybe somthing installed in the software.

PS, I had first class support from a nice lady at Global positionings who said she had never heard of TT behaving in ths manner before.
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