Forced back from TT5 to CP5 :-(

Northernbloke · Occasional Visitor Joined: Feb 03, 2005 Posts: 55

Well I've finally found a problem I can't get round with my TT5 and I've had to bite the bullet and re-install CoPilot 5

TT5 doesn't cover the Isle of Man - how stupid is that!!!!!!!

I never expected to be saying this, but i'm actually glad i've got CP5 to fall back on

HellFire · Regular Visitor Joined: Jul 25, 2004 Posts: 126

Well the reason for that is the maps were created before isle of man existed Laughing

Northernbloke · Occasional Visitor Joined: Feb 03, 2005 Posts: 55

Well - because of the isle of man mapping, which it looks like i'm going to need more often in the future I decided I might take a big gamble against my better judgement and order an upgrade to CP6. I've been waiting over 7 days since I sent in my request - I can log in to the ALK Website and see that it's status is still showing as "unresolved" - guess customer service is just as bad always.

neil01 · Posted: Sat Nov 19, 2005 1:35 pm Post subject:

I pre-ordered 6/11 and got a reply on th 11th saying thay were out of stock, but that they hoped to get in touch in the next few days. In any event (I quote) 'If you don't hear from us within the next week, we will send an update to all pre-registered customers on the 18th of November to keep you informed'

The promised update on the supply situation didn't appear.

Northernbloke · Occasional Visitor Joined: Feb 03, 2005 Posts: 55

Can't believe they still can't sort out their problems at the customer support/sales end. We as existing customers know just how bad things were, and despite assurances from Mr Burrows about improvements - from my own personal experience it gets no better.

I am seriously wondering whether to go with the upgrade at all now, I need IOM coverage, but not at any expense, and the £99 upgrade fee (as I had decided to go for the full euro upgrade) is beginning to resemble the very bad idea i feared it would do.

Northernbloke · Occasional Visitor Joined: Feb 03, 2005 Posts: 55

Bazzer · Posted: Mon Nov 21, 2005 11:40 pm Post subject:

Northernbloke · Occasional Visitor Joined: Feb 03, 2005 Posts: 55

I know m8 - i was in the same boat as you, and also vowed not to spend anymore cash with them, I spent almost £300 on my CP5 package and am far from happy that it's still not fully working, doesn't include features it was clearly advertised and labelled as having and ALK have brought out a replacement for it.

However the Isle of Man mapping problem meant i decided to give them another chance and yet again they proved that as a company they are incapable of looking after their customers. The only upside on this occasion is that I haven't parted with any more money.

Hope you're reading this Mr Burrows - It seems to me that your promises about customer service improvements are about as truthful as the review you did for CoPilot 5.

neil01 · Posted: Tue Nov 22, 2005 12:30 pm Post subject:

I am awaiting an upgrade, and like Northernbloke have now been sent the same email (except they did use my name).

As for customer service, apart from it being a little slower than it could be (probably too few people stretched to thinly) I have had no complaints about my dealings with them (via e-mail).

As for the review not being truthful, I think that is a bit far to go. I have been using CoPilot for just over a year now, and while I have issues with it, I am fundementally happy with my purchase.

When buying, I had narrowed my choice down to TomTom 3 and CoPilot 5, and have to say that it was the review persuaded me to take the CoPilot route, so if I felt misled I would obviously be angry.

At no time during the year have I felt that (so far as my use of the product is concerned) the review contained any inaccuracies (let alone any untruths) which would have affected my choice.

Before posting, I re-read the review, (I do not use Live or traffic because I use a MIO168) to see if I could find anything I could use to complain; I could not.

As for traffic, it does mention it as a feature to come, and as the reviewer was not in the employ of ALK at the time, I fail to see how he can be held responisble for the delay. I do however feel, that it may have been responsible and appropriate to add a comment to the review about the delay, as soon as it was known that this was an issue for some.

I do however think that that a delay with a major feature which takes you to the next upgrade is totally unacceptable. I even wonder if this could be interpreted as non-delivery - but that is another matter, and as a user, who to be honest was never likely to use the feature during the life of the product, feel that it is inappropriate for me to complain about it.

So for a user like me, who did not upgrade from either an earlier version or a competing product, or even have any experience of previous versions, and uses it as a self contained product - which is probably the profile of the vast majority of users (if not matching the profile of this forums members), they probably have little to complain about so far as the review even being inaccurate is concerned.

iankb · Posted: Tue Nov 22, 2005 3:48 pm Post subject:

The problem with most reviews is that they reflect a snap judgement of a product, and they usually don't get updated when bugs are fixed, or when new bugs or quirks are found.

If a review of CP6 is published now, it will either make it look too good (because the reviewer won't have found the important bugs yet), or it will look too bad (because he didn't know that a patch release was going to completely fix the problem next week).

Given that, unlike printed magazine reviews, on-line reviews can always be updated, maybe this forum should undertake to review the reviews on a periodic basis.
_________________
Ian

iPaq 2210
Globalsat BT-338
Seidio G2500 Amplified Vent Mount
CoPilot 6, GPS Tuner 4.2, Navio 3.01
BMW 330ci Sport

GrimBeard · Posted: Tue Nov 22, 2005 5:46 pm Post subject:

Well, it's a brave soul that undertakes a review of CP6!!!

Or a masochist

Maybe ponderous wants the job? Laughing

GB

Skippy · Posted: Tue Nov 22, 2005 6:10 pm Post subject:

GB is right - I don't think anyone here is all that interested in taking the poison chalice that is the CoPilot Live v6 review. To be honest, I don't blame them after the row that erupted after the last one. Embarassed

_________________
Gone fishing!

Ako · Posted: Tue Nov 22, 2005 6:56 pm Post subject:

I think vitriolic witch hunt would be more in keeping with what happened afterwards, not a row.
Here are the timings of how I got my upgrade:-

21/10/05 - ordered upgrade and received automated response, and also email with account details.
26/10/05 - Received email saying shipment should be within 14 days.
10/11/05 - Received email saying stock was in and contact would be made within 7 days for payment details
14/11/05 - contact made for payment details and email saying payment taken and I would receive upgrade within 3 to 5 working days.
3 days later I got the upgrade.

OK, you might say that the whole process was a bit slow but in general they did what they said they would, and I had CP5 in the meantime. Before that last comment provokes the usual negative response I don't use it as heavily as some and haven't had the problems that some others have.
_________________
Holux231, XDAII Copilot 6, 1Gb Lexar SD Card

	PocketGPS
	Web