ebuyer.com, buyer beware!

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

sold me a defective lowrance iway 100m for $225.51. wont accept exchange or refund! the box was not new either. the cd was defective. unable to load program. lowrance would not assist me either. paid via paypal using credit card. paypal was no help either!.

realistic · Posted: Sat Sep 17, 2005 10:52 am Post subject:

They call their e-mail e-note here is my reply:-

Thank you for contacting our customer care team.

Firstly, please accept our sincere apologies for the time which has elapsed since your eNote was posted.

Due to this timescale we are confident that your query has now been resolved, and so to allow our customer care team to concentrate on current queries, your outstanding eNote has been closed. If this is not the case, or should you feel your query has not been resolved to your satisfaction, your enote can be reopened by logging into your Ebuyer account and selecting the eNote facility.

Once again we apologise for any inconvenience which this delay may have caused.

It wasn't resolved.
Mike

marksfish · Posted: Sat Sep 17, 2005 11:18 am Post subject:

If you paid by credit card, they will also be jointly liable if the item is defective. Contact them and raise a dispute.

Regards

Mark
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Garmin Drivesmart 51 LMT-D Europe

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

isnt it a shame that we as consumers have to resort to our credit cardcustomer support to get a refund that ebuyer.com only had to replace or refund the product they sell!

marksfish · Posted: Sat Sep 17, 2005 9:53 pm Post subject:

It is, I agree. Be prepared for a rough ride from the credit card company as well though Sad

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Garmin Drivesmart 51 LMT-D Europe

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

so far my only recource was the credit card company. which they will now investigate!

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