Don't buy ALK's CoPilot 5 - buggy, poor support, no traffic

[Skippy]

CoPilot v5 has serious problems. ALK have not managed to fix them even though 6 months have passed. This product is little more than a toy and an expensive one at that. This is not a satnav system that you can rely on for every day use.

These problems are consistently reproducible and have been well documented here on the forums by a number of people over the past six months. No one has come up with a consistently reliable workaround or fix. There are numerous minor bugs in CoPilot, but these are the MAJOR ones:

Sporadic lack of POI announcements
Sporadic lack of turn announcements
Hanging after recalculating routes several times
Unresponsive technical support
Traffic reporting functionality was promised 6 months ago but has never appeared
Track log doesn't always get saved
Serious routing problems when calculating the "Shortest" route (ignores minor roads in favour of major ones)
Serious routing problems calculating the "Quickest" route, ie:


London to Dublin (Routed hundreds of miles away via Scotland/Belfast when the quickest is via Holyhead)
Southampton to Hastings (Routed via the M25 when the quickest is via the south coast)
M40 Junction 9 to M3 Junction 9 (Routed via the M25 when the quickest is via the A34)

ALK read these forums and are well aware of all these problems and they IGNORE the complaints. ALK's strategy is to deny that anyone else has a problem, ask for lots of irrelevant details from the user, promise an update in the near future or just ignore the fault report.

Don't buy CoPilot.
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