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flasher
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Joined: Oct 07, 2004
Posts: 120
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 Posted: Tue Apr 26, 2005 9:59 pm Post subject: |
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| gstenson wrote: | | Mine still says 'authorised- warehouse' almost 10 days after placing the order. Seems as if they have opened up the upgrade procedure without having the product or logistics ready... |
same here , most likely waiting till they get x amount of orders before shipping
bang out of order especially when they are quick to take payment from ya
from what i`ve been reading recently they love ya til ya give em money then they don`t give a @@@@
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jayd
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Joined: Mar 26, 2005
Posts: 86
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| Posted: Wed Apr 27, 2005 7:32 pm Post subject: |
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Has anyone had any change in there order status? Mine still says authorised warehouse. What it seems TomTom have done is Authorised the payment from the cards without actually taking the money. I queried it with my Bank and they tell me the payment status is still pending so basically they have it on hold till they want to take it and you can't access that money from your account, which i think is a very sly tactic from TomTom. So while they don't actually have your money, which would mean they would legally have to ship your item they have it secured for when they are ready. Which in the mean time means our accounts have £60.90 in limbo which we can no longer touch. I'm not a happy bunny.
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TOMTOM MOBILE 5
NOKIA N70
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aliendad
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Joined: Jan 22, 2004
Posts: 278
Location: Romford UK
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| Posted: Fri Apr 29, 2005 2:29 pm Post subject: |
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ordered on the 18th says authorised warehouse?
and as already been said email link no longer available to ask what is happening? |
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aliendad
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Joined: Jan 22, 2004
Posts: 278
Location: Romford UK
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| Posted: Fri Apr 29, 2005 2:59 pm Post subject: |
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| jayd wrote: | | Has anyone had any change in there order status? Mine still says authorised warehouse. What it seems TomTom have done is Authorised the payment from the cards without actually taking the money. I queried it with my Bank and they tell me the payment status is still pending so basically they have it on hold till they want to take it and you can't access that money from your account, which i think is a very sly tactic from TomTom. So while they don't actually have your money, which would mean they would legally have to ship your item they have it secured for when they are ready. Which in the mean time means our accounts have £60.90 in limbo which we can no longer touch. I'm not a happy bunny. |
to be fair to tomtom, they are in a catch 22 situation,
first of all they have to make sure you have the funds available to make the purchase and also you are not using stolen details,
also if you had access to the reserved money and made use of it, and then tomtom could not take payment to ship your order that would be fraud on your part.
if however you were to cancel your order, then the money would be available to you again dependent on the speed of YOUR BANK processing the cancellation by tomtom |
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sparkyzx7r
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Joined: Apr 30, 2005
Posts: 8
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| Posted: Tue May 03, 2005 12:19 am Post subject: |
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Just checked my status on TTM5 and still says warehouse.
Noticed when i was looking that under Product Description
Is says TTN5 Upgrade UK S60 .
I hope they send me the right one.
Is there a TTN5 ?? |
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jayd
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Joined: Mar 26, 2005
Posts: 86
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| Posted: Tue May 03, 2005 12:23 am Post subject: |
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Hopefully there will be some progress this week. Thet have now put the tomtom mobile 5 user manual on the site so i guess they are expecting people to have it soon. Here's hoping anyway.
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sparkyzx7r
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Joined: Apr 30, 2005
Posts: 8
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| Posted: Tue May 03, 2005 10:41 am Post subject: |
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Just had i reply from TomTom.
Don't worry, you have ordered the TomTom Mobile upgrade. The way the part numbers are recorded in our system can be a bit confusing sometimes.
We hope to have answered your question to your satisfaction.
With best regards,
The TomTom Customer Support Team. |
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cdrider1
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Joined: Feb 26, 2005
Posts: 20
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| Posted: Tue May 03, 2005 1:29 pm Post subject: |
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This is a farce! Apparently there's now a problem in logistics:
Dear Mr Rider,
Thankyou for upgrading your TomTom product
Please allow up to five weeks for shipping and handling.
We are unable to change the delivery address as your order has been processed. Once it is with the delivery company it can be changed with them. Please contact us again in a week so we can provide you with the shipping details if still required.
We hope to have answered your question to your satisfaction.
With best regards,
The TomTom Customer Support Team
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Hello,
It is one week later. Please can I make a change to the delivery address.
Thank you
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Dear Mr Rider,
Unfortunately there have been some delays with our logistics systems which mean that we are still unable to change this information yet.
Again, may we ask you to get back to us next week with the updated address information.
We apologise for this inconvenience.
With best regards,
The TomTom Customer Support Team |
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flasher
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Joined: Oct 07, 2004
Posts: 120
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| Posted: Tue May 03, 2005 1:37 pm Post subject: |
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why on earth are they offering the upgrade package if they can`t ship within a week of payment
sorry but they obviously don`t care about existing customers
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gstenson
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Joined: 23/10/2002 09:53:59
Posts: 267
Location: Lincolnshire, UK
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| Posted: Tue May 03, 2005 3:00 pm Post subject: |
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Yep and I am moving house in 2 weeks arrghhh TT customer service is useless... 
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n0chex
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Joined: Apr 19, 2005
Posts: 4
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| Posted: Wed May 04, 2005 4:11 pm Post subject: Re ; Help |
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| Hi Guys not sure if this is the right place to post but i have a Nokia 6600 and a Bt338 tomtom 3 do i need tomtom 5 upgrade to get it working please help ..... |
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Wed May 04, 2005 6:10 pm Post subject: Re: Re ; Help |
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| n0chex wrote: | | Hi Guys not sure if this is the right place to post but i have a Nokia 6600 and a Bt338 tomtom 3 do i need tomtom 5 upgrade to get it working please help ..... |
Do you already own TomTom Mobile? The upgrade is only for owners of the original software.
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n0chex
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Joined: Apr 19, 2005
Posts: 4
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| Posted: Thu May 05, 2005 3:01 am Post subject: |
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| Ah right so its just updated maps etc thanks understood now ,ive hit that little button named ....> "Search" and read alot and learned alot many thanks . |
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cdrider1
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Joined: Feb 26, 2005
Posts: 20
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| Posted: Wed May 11, 2005 2:34 pm Post subject: |
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FFS! How useless are this shower??! They asked me to get back to them in a week re delivery address so I did:
| Quote: | Dear Mr Rider,
We apologise for the inconvenince but once your order is in our system it is not possible to change the delivery details. We recommend that you contact the courier company directly to change the delivery details. You will be informed by mail when the delivery company receives the shipment along with your delivery tracking number.
With best regards,
The TomTom Customer Support Team |
I've had a bit of a rant at them because I honestly think they're pi****g about now!
| Quote: | This is ridiculous. All I want to do is change delivery address but you keep askign me to try again in a week. Tom Tom's handling of this upgrade has been disgusting and I would like to raise an official complaint. Please tell me how I can do this.
I should not have to contact the delivery company directly, my order is with Tom Tom, I have paid money to Tom Tom and TT should be the ones to change delivery address.
Please change the delivery address, confirm when this is done and tell me your cmplaints procedure.
Thank you |
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pcb007
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Joined: Dec 20, 2004
Posts: 122
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| Posted: Thu Aug 11, 2005 9:37 am Post subject: |
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| This is just typical of Tom Tom Customer service. They dont do anything to endear themselves to their customers. Problem is after reading a post about their current financial situation with loads of money in the bank and no debts, means they dont have an incentive to sort it out, because basically the product they market is actually bloody good, its their customer support that is naff. I have said it before, but i blame no one now 4 having pirated software of Tom Tom, imho the way they have handled this upgrade they deserve all they get. I wonder what the bank balance would be had they handled this situation a whole lot better!!! |
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