TomTom Announce Mobile 5 Upgrade

gstenson · Posted: Mon Apr 18, 2005 6:19 pm Post subject:

Where does it tell you that?
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Audi S4
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gstenson · Posted: Mon Apr 18, 2005 6:21 pm Post subject:

DOH! Sorry its in Support\My Orders 8O
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HTC One M8 & CamerAlert

trevreyno · Occasional Visitor Joined: Mar 22, 2005 Posts: 29

Well ordered the upgrade via tomtom website last Thursday(14th)-been checking MY ORDERS via the tomtom website most days -constantly showing as WAREHOUSE-logged on this morning to check status order now showing as CANCELLED!-without any input from myself.
Anyone else had the same?
Whats going on tomtom???
Now e mailing tomtom for an explaination.

gstenson · Posted: Wed Apr 20, 2005 1:40 pm Post subject:

Nope mine still says 'Warehouse' and as been like that since last week. I emailed TT to ask when I am likely to recieve it - typically they said 'in the next 5 weeks'. Where is it coming from - Outer Mongolia?
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HTC One M8 & CamerAlert

trevreyno · Occasional Visitor Joined: Mar 22, 2005 Posts: 29

Just received this reply from tomtom:

Dear Sir/Madam,

Please disregard the last email.

TomTom is always striving for the best service possible for our customers.
In order to do so we are in a constant process of change and improvement.

Unfortunately sometimes unexpected things do happen.

While we were upgrading our system, an error occurred on the website.

The unfortunate result was that the upgrade order(s) you placed on the website between April 13th 2005 01:00PM and April 14th 2005 05:00PM was/were cancelled.

You have received a notification about this earlier this week.

Please be assured that the payment(s) for your cancelled order(s) has/have not been taken from your account.

Please accept our sincere apologies for this inconvenience.

What to do?

We have reactivated your productcode(s), to enable you to place a new order for the upgrade(s).

To place an order please click the following link:

http://www.tomtom.com/shop/upgrade.php?action=mobile

Thank you for your understanding and best regards,

TomTom Customer Support

Guess what happens when i now try to enter the product code?

Yes you guessed it -THIS PRODUCT CODE IS NOT VALID!

Thanks Tomtom.

trevreyno · Occasional Visitor Joined: Mar 22, 2005 Posts: 29

gstenson · Posted: Wed Apr 20, 2005 2:19 pm Post subject:

Anyone see the Watchdog program last night and Auctionworld.tv - maybe TT are trying the same - selling you something they dont have yet Smile

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Audi S4
HTC One M8 & CamerAlert

DBCohen · Occasional Visitor Joined: Apr 20, 2005 Posts: 1

I contacted TomTom because I bought TomTom Mobile 4 on the 2nd February, 12 days before they issued their press release on the upcoming TomTom Mobile 5. I understand them wanting to charge an upgrade fee for older users, but as I had only just bought the product I felt that an upgrade fee was unfair in my case.

Their response was as follows:-

"We are sorry that you feel badly treated, but unfortunately we cannot do anything for you in this matter. We do release updates for our products from time to time, and we hope you understand that it would be completely unfeasible to give you any deduction in price or similar, merely because of bad timing. Bad timing when it comes to upgrades, is a risk you run every time you buy anything. Besides, the update is not mandatory, it is completely your choice.

Also, the first pressrelease about the upgrade was made as early as in february, you can find this pressrelease pasted into this mail a bit further down. This was also all over the GPS community online."

In other words, they are happy they got my £170, and don't give a stuff that they announced an upgrade 12 days afterwards that they expect me to pay more money for.

This just smacks of arrogance and a complete disregard for customer loyalty. Are they selling so well at the moment that they can afford to upset brand new customers? That will come back to haunt them when their competitors catch up.

And speaking of their competitors, that's who I will be looking to buy GPS software from in future. I am frankly disgusted.

jayd · Regular Visitor Joined: Mar 26, 2005 Posts: 86

Has anyone had any updates on there order status? Mine still says warehouse. It's very annoying especially as they have my cash already as my account was debited. I'm getting very impatient now can't wait to try it out :D
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TOMTOM MOBILE 5
NOKIA N70
Globalsat BT-338 Receiver

jayd · Regular Visitor Joined: Mar 26, 2005 Posts: 86

gstenson · Posted: Sat Apr 23, 2005 9:55 am Post subject:

jayd · Regular Visitor Joined: Mar 26, 2005 Posts: 86

I've been trying to contact them myself but the email option seems to have dissapeared from my tomtom page.
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TOMTOM MOBILE 5
NOKIA N70
Globalsat BT-338 Receiver

mcwarre · Regular Visitor Joined: Mar 25, 2004 Posts: 157

Seems like they are making a mess of this! I think I will wait until they sort their act out...................... Rolling Eyes

mark1968 · Posted: Tue Apr 26, 2005 4:38 pm Post subject:

This sounds very familiar!

The same issues seamed to have happened the last time they did a product update form TOMTOM 2 for the PDA to TOMTOM3. I was hoping that they would have got their act together by now.

Excellent software, shame about their support and customer services.
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gstenson · Posted: Tue Apr 26, 2005 9:49 pm Post subject:

Mine still says 'authorised- warehouse' almost 10 days after placing the order. Seems as if they have opened up the upgrade procedure without having the product or logistics ready...
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HTC One M8 & CamerAlert

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