Dell The most useless "service" I have ever receiv

delboy102 · Occasional Visitor Joined: Jul 16, 2005 Posts: 45

wtf is up with dell?, I wasted 1 hour of my time not to mention the phone bill and i'v gotten NOWHERE at all, this is the worst company I have ever dealt with.
What happened was I ordered a Dell Axim X30 on the 25th, first of all I was speaking on the phone to this lady and she told me about the warranty, at the time she also mentioned accidental damage cover and I told her if I had to buy it there and then, she said no I can upgrade to it within 45 days of purchase, I thoguth fine i'll take 2 yr cover for now then think about accidental damage cover later.
Well now I phone today and get put thru to warranty services and get told I cannot upgrade to accidental damage cover because I had to buy it at point of sale, i told her what the lady had said and she put me thru to customer services, I explained the problem to her.. after the salesperson advice I had actually brought the PDA online hence I had no details of the person who gave me this advice and that didnt help, well afterwards teh custemer service man said I can upgrade if I wanted to however I would have to pay extra, I said ok if you tell me how much extra I might still be interested, he puts me thru to warranty services and once there she tells me I cant!?, i get put thru to customer services again and while i was explaining the problem without even waiting for me to finish i get put thourgh to warranty services again, then I get disconnected, which is ok as I was going to hang up anyway.

I had emailed them about 5 days ago as well and still havent received a reply, I wasnt expecting this much aggro with dell, maybe good customer sercice is limited to business users.

Maxi · Regular Visitor Joined: Jan 06, 2005 Posts: 147

Privateer

Dell is certainly getting some knocks in this forum at the moment. Fortunately I haven’t got any Dell products.

delboy102 · Occasional Visitor Joined: Jul 16, 2005 Posts: 45

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

i would never consider a dell or any pc related products. the only exceptions are the gps 2610 and the lowrance iway 100m(awaiting to receive). the other pc requirement is my sandisk mp3 player(hardly use that).i use my ipod most of the time. gates and dell can go to he77

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

poor to no customer support! :x

footman · Posted: Sat Sep 17, 2005 11:34 pm Post subject:

I've had a different experience. I bought an Axim X50v privately which sadly died. The vendor then informed me he had destoyed all his documents. From starting the process of transferring ownership to Dell agreeing to a replacement unit under warranty took just 24 hours all done by webform and email.

StevenGourlay · Posted: Sun Sep 18, 2005 3:34 pm Post subject:

Customer Service in any company depends on the person you get, you will always get people that try their best to resolve your problem and you get the people the cant be bothered. I have had a 02 contact before and trying to phone them was a nightmare, when i got through the woman was useless to say the least but the second time i called got another woman (cant remember name) but she was very helpful and resolved the problem with my account, you will never get 100% good customer service due to the fact that every person is different, staff and customers. Your experience with Dell relating to accidental damage cover, this maybe be due to the fact they think that you are trying to buy it now because you have broke it (i am not saying this is the case but they are a lot of people who would try that). Everyone wants to buy the goods cheaper and in a lot of cases the only way that companies can compete is having lower overheads (less staff to answer the phone and deal with problems).
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Steven Gourlay
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michaelh85 · Posted: Sun Sep 18, 2005 10:02 pm Post subject:

Maxi · Regular Visitor Joined: Jan 06, 2005 Posts: 147

Gmonkey · Posted: Thu Oct 20, 2005 8:56 pm Post subject:

Everybody has always told me that Dell products were great, but when I wonce tried to order through them, the service ticked me off so I decided not to go with them.

Steveg

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