www.globalpositioningsystems.co.uk

x1-immy · Occasional Visitor Joined: Mar 29, 2004 Posts: 14

Ordered Tuesday Night, my order still sitting at "waiting to be dispatched", guess I wont get my gps this weekend Crying or Very sad

Robocop · Posted: Thu Apr 15, 2004 11:15 pm Post subject:

I've been on the fence over buying a GPS unit for a while now, and have kept an eye on this thread.
When I did decided to order, I knew who was going to get my business.
Having chosen the Emtac BT along with TT3, I emailed Global Positioning Systems, asking them to price match another well know supplier.
Sure enough they did so (lower in fact), and it appears consequently, they dropped the price on their website 1/2 hour later. :D
Package arrived as promised, and with a bit of help from their Tech Support (cheers guys), I was up and running.
A big thank you; your service does indeed live up to its reputation. Thumbs Up

Kevin

Catherine · Occasional Visitor Joined: Apr 15, 2004 Posts: 28

x1-immy · Occasional Visitor Joined: Mar 29, 2004 Posts: 14

thanks for speeding up the despatch of my item. Got it this morning before 9am Smile

Witchy1 · Occasional Visitor Joined: May 13, 2004 Posts: 1

Very, very pleased with service I got from Global Positioning Systems. Wanted a GPS Pocket PC as a birthday present for my brother.

Am not the most technical person and looking on everyones web pages was a bit daunting so I called them for some advise. Was a bit concerned at first because it took me ages to get though but eventually spoke to a very helpful person called Owen who suggested the best options.

I ordered the 4150, got e-mails giving me updates about my order and for an extra 30.00 they even installed the TomTom software on it for me so my brother could start using it straight away. He loves it :D

broc

Having spent a lot of time researching which Pocket PC to use with GPS (& where to buy), I ordered a refurbished IPAQ 2210 from globalpositioningsystems.co.uk more than a week ago, requesting free '2-4 day' delivery. According to the website the goods were in stock, the stock was allocated, my card was debited, the stock was picked,the goods were despatched....... but I am still waiting to receive my IPAQ.... and I never received the email which was supposed to contain further details of my shipment. After the 4 days were up I sent an email to their customer service dept (friday pm) asking where my shipment was but that has so far been ignored. Now I feel let down on 2 counts; I think I shall be looking elsewhere to purchase my bluetooth receiver(s) & software now.

Ghost · Occasional Visitor Joined: May 15, 2004 Posts: 2

Hi after placing an order i find myself in the same position as broc i placed an order on the 12th and card was debited on the 12th it then took 3 days to go through their internal system and was supposedly shipped on the 15th it is now the 19th and still no show.

They are really hard to get through to on the phone and they dont answer emails nor send the confirmation of shipping email that they said they had sent.

I have now lost faith with this company the way i see things is that if thay cant handle sales what chance will i have if the hardware goes faulty and needs returning i have yet to come across a company whose returns department can be as good as their sales department so buyers beware and good luck.

Catherine · Occasional Visitor Joined: Apr 15, 2004 Posts: 28

Hello Ghost,

I’m really sorry to hear that you haven't yet received your goods. Without knowing your specific details it's not easy to comment on what may be causing the hold up, but if you contact me on my e-mail address and include your order number I will look into it.

I feel it's worth saying that I'm aware it's sometimes difficult to get through on our phone lines and we are addressing this issue. However, our e-mails are always kept up to date so if you haven't received the update notifications it could possibly be due to the spam filters you have set up on your e-mail and it may be worth checking your ‘bulk mail’ inbox.

Catherine Hinchcliffe
Customer Services Manager

Spotlight Guides Ltd

catherine.hinchcliffe@spotlightguides.co.uk

Dave · Posted: Wed May 19, 2004 8:05 pm Post subject:

broc

I have an update to my earlier post with a successful outcome. In frustration on Tuesday I emailed a director of GPS.co.uk (found on this forum) complaining about my order not turning up and the lack of response to emails; he passed on my complaint to the customer service manager who very quickly contacted me via email. I was dismayed by the stance the supplier seemed to be taking; to quote "Once the goods leave our warehouse we consider our part of the agreement to be fulfilled". I was told I must wait until 15 days had elapsed before Royal Mail would regard the package as 'missing', meanwhile if my order was urgent I could always re-order (and pay AGAIN). We got into a somewhat fruitless debate about who's responsibility it was to fulfill my order & and ensure I received the goods.... but by Tuesday 4pm (7 working days after ordering on a 2-4 day delivery timetable) the iPAQ had turned up anyway; imagine my dismay to find it was missing the stylus. Full credit to GPS.co.uk however because they shipped a replacement pack of 3 stylii which arrived at 7:30am the next day. The one thing which is outstanding is why I did not receive the email with shipment details; it was suggested that this was due to spam filtering at my email provider... given the amount of spam I receive from other companies I buy from on the WWW I am doubtful about this.

Ghost · Occasional Visitor Joined: May 15, 2004 Posts: 2

well its now the 20th and still no show royal mail website is unable to track it i am now on my 8th day of waiting Sad

Griff · Posted: Thu May 20, 2004 7:54 pm Post subject:

bought ttn3 with guaranteed next day no problems at all will be using this company in the future :D

melinau · Occasional Visitor Joined: May 19, 2004 Posts: 1

I have recently used GPS and find them very good, despite many problems of their own making.

It seems they keep an eye on this forum, so in the spirit of improved service (and less stress to their helpul staff!) hers are a couple of pointers.

My problems related to:
1/ When I 'ordered' online everything appeared to go well, but the order tracking didn't work.
2/ They couldn't find the order I'd been allocated by the website on their systems.
3/ Despite much activity even when I 'knew' emails ahd been sent by them they were VERY slow to arrive. Similarly responsiveness by email VERY poor for an on-line company.

Despite these gripes, I found the staff exceptionally helpful by phone (it took patience to get through) and the outcome was delibvery the next day as arranged.
I would recommend them to anyone, and intend to purchase additional kit in the near future.

ikd · Occasional Visitor Joined: May 13, 2004 Posts: 7

I have to say, I had no problems ordering my stuff. Being a noob to this GPS game, I rung up got help, the order tracking worked well and it arrived 10.30am the next day Smile

handyman · Occasional Visitor Joined: Jun 08, 2004 Posts: 3

This post has been removed for legal reasons.

Mike Barrett
PocketGPSWorld.com Team

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