Tomtom total c..p

sony23 · Occasional Visitor Joined: Jun 22, 2004 Posts: 14

This is an email I got, from tomtom below, I had a ipaq 2210 with tomtom 2 on it, i then upgraded to version 3 as you do but found there was to many problems with it so i reinstalled version 2 on it, anyway to cut a long story short some toe rag stole it from a locker in a swimming pool, so I got another ipaq this time a Ipaq 6563 (Biggest mistake of my life) I then installed version 3 on that and had to inform tomtom so they could give me an activation code which they did a week later, I activated tomtom and used it for two days and found the new ipaq was faulty (no phone reception) so i sent it back, you guessed the supplier sent me a new one and I have to have it activated again, I have only activated tomtom twice not 3 times as tomtom state?. I have already sent them the returns form I got stating that they (the supplier of the ipaq) have renewed a faulty machine and tomtom sent me this email again which i have already done. I dont think I will bother as it looks like I will be sending this second ipaq back for a refund or get a Pda2k instead at least the phone works on that.

Rant over

ps I think I will sell tomtom anyway as its buggy as c..p

Dear Mr *******,

Thank you for your e-mail regarding Activation.

Please note that your product code has been used three time already.
TomTom would like to clarify that TomTom software and maps can only be installed and used on one device only as explained in the TomTom Licence Agreement which you accepted before installation of your software.
If you are unable to activate your product again through the help of our website www.ttcode.com, may we ask you to please fax any proof of purchase regarding repaired or replaced devices, in addition explaining the need for activation. Alternatively, you can update your question on our customer support website, and attach a scanned copy of your documents to this incident.

Please supply the following information via fax: 0031-20–8501097
Addressing our Activation Team, or update your question on the website (My TomTom), in both cases including the following information:

- A proof of purchase for the Tom Tom product you would like to reactivated
- A proof of repair document for the additional devices, on which you installed our software after the first installation/activation,
- A proof of repair/replacement for the device, on which you would like to reactivate our software,
- Your product code,
- Your device code.

If using a fax, please also mention:
- your email address and
- The reference number of this email communication.

Please do not use hand–written text in the documents that you will forward to us as this may cause difficulties when dealing with your requests.

As soon as we have received such documentation, together with the device and product code, we will gladly reactivate your TomTom software..

With best regards,

The TomTom Customer Support Team Twisted Evil

crash · Posted: Mon Mar 07, 2005 2:17 pm Post subject:

i have my problems with the tomtom software but i think their support is top notch. just fax them the required documentation they require and they should hook you right up.

sony23 · Occasional Visitor Joined: Jun 22, 2004 Posts: 14

I havent got a fax I used there online question thing where you can attach a file which i have already done, I was on the phone to tomtom friday and he said if i send the details now i will get my activation code???? Evil or Very Mad

crash · Posted: Mon Mar 07, 2005 2:32 pm Post subject:

you need to somehow send them a copy of your new ppc receipt and receipt on the tomtom purchase. quickest way is via fax or if you could scan them you may be able to email them. i either faxed them from or scanned and mailed them (can't remember). i didn't have to send them the software receipt though because all my purchases were directly from tomtom and they were able to look it up. if you don't have access to a fax machine i guess you can try an office store that offers faxing. it's probably the quickest way to get them to help.

sony23 · Occasional Visitor Joined: Jun 22, 2004 Posts: 14

Well I posted what they wanted again for the second time. How long does it take to get the activation code.

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