POI announcements just stop

gripp · Posted: Mon Nov 22, 2004 4:43 pm Post subject: POI announcements just stop

I've tried various things like reducing the size of the speed camera file by deleting all lattitudes about 52 degrees (because I never to up north!), reducing the number of POI's to be reported in the CoPilot POI options....but the wretched thing has a complete mind of its own as to when it will announce GATSOs etc.

I keep rebooting the Mitac 168 (prodding the side) before the start of each trip to ensure nothing is lurking in memory, but to no avail.

Out of interest, what are the memory requirements for CoPilot to run correctly. After a reboot, the Mitac has 7Mb free storage and 30Mb free program.

Does anyone know if ALK have acknowledged this to be a problem and, if so, when a fix might be forthcoming?
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Nokia E65 & TT Nav6

johnbarnes · Posted: Mon Nov 22, 2004 4:53 pm Post subject:

I tried POI announcements for speed cameras for the first time on Saturday and had the same experiance. Some were announced, some were not. Some that were announced on the outward journey were not announced on the return journey, and vice versa. Very strange. I'll probably take it up with ALK support after more testing. Suggest you do the same?
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CoPilot Live 7, Fugawi Global Navigator, Pocket Streets, iPAQ 5550, GlobalSat BT338 GPS, Brodit Powered PDA mount, Jabra BT250 headset.

gripp · Posted: Mon Nov 22, 2004 5:42 pm Post subject:

John - your experience exactly corresponds with mine....and it's very FRUSTRATING after spending so much money.

I have just filled in the fault report on the ALK website and sent it off to their support people. The more of us who report this the more likely we are to get a solution.

Please let me know if you get a response from ALK.
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Nokia E65 & TT Nav6

Dave · Posted: Mon Nov 22, 2004 8:25 pm Post subject:

ALK are currently working on a fix.

lexuscol · Regular Visitor Joined: Jun 25, 2004 Posts: 102

Nice to hear they are working on it Dave, I only wish they would have the courtesy to reply to our email's if only to say they have received them. As it stands people get the idea they are being ignored and that ain't good for the future business return purchasers
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Col

tt go 730T

Dave · Posted: Tue Nov 23, 2004 9:47 am Post subject:

Col, I know it's not nice to feel you're being ignored, but I can sympathise with them. The amount of email I receive when people decide not to post here but to send me email got me to a point where I couldn't successfully manage my email and reply to anyone. Now with agressive spam filters and an autoresponder that sends an email back for support questions it's made my life a lot easier.

I know ALK support are a different dept than the development which is done in the US, so on-going development is still occuring. Support questions are being dealt with but as always phone support kinda takes priority over email because someone's 'hanging on the line' so I suspect this is why a lot of emails aren't currently being replied to.

I will check into this, I know ALK are receiving an overwhelming response to people likeing CPL5 and hence purchasing it and hence wanting support. They are employing new staff to try and cope with the demand but it always takes time to train people in a product and it always comes after the horse has bolted the gate.

lexuscol · Regular Visitor Joined: Jun 25, 2004 Posts: 102

roger to that Dave but as you know an automated response doesn't take long to set up, at least then people will know the mail is in a queue and not file thirteen.
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Col

tt go 730T

lexuscol · Regular Visitor Joined: Jun 25, 2004 Posts: 102

ps. Do the developers tell the support arm that they are working on various snags? I used to work in the aircraft industry and regular bulletins were issued to the support and flying fraternity regarding any issues.
I know it won't work all the time becauase not everyone pays regular visits to the alk site but if ALK published a list of known problems that they were working on it would save an awful lot of time from people asking the same questions. and flooding them with email's what do you think?
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Col

tt go 730T

Skippy · Posted: Wed Nov 24, 2004 8:48 am Post subject:

I think there are so many bugs that they are inundated with calls. Crying or Very sad

It wouldn't take ALK long to set up a list of known bugs and then post them on their website to save people the time of filling out the support form. The problem is that people would see how buggy their software was.

If they were too embarrased to publish a list of bugs and work-arounds then they should at least create boilerplate replies that they can quickly send as a reply to questions about common bugs.

After paying £135 for their software I think users have the right to expect the courtesy of a reply to their emails at least. Rolling Eyes

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Gone fishing!

Dave · Posted: Wed Nov 24, 2004 2:00 pm Post subject:

gripp · Posted: Wed Nov 24, 2004 3:00 pm Post subject:

Dave, thanks for a most informative post...and thanks also for keeping the pressure on ALK. A curret bug list would be most revealing.

Last night I drove from Chiswick to Hounslow, a distance of about 4 miles, and GATSOs were announced in good time. After my meeting, I rebooted the PPC, then returned along the exact same route to home, but NO ANNOUNCEMENTS!!!

Is there a critical memory threshold below which CoPilot can't function correctly? I generally have about 29Mb free for Program and about 6Mb free for storage (and a 512.Mb SD card with lots of space).
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Nokia E65 & TT Nav6

DavidW · Posted: Wed Nov 24, 2004 7:44 pm Post subject:

Just as an aside, don't worry too much about the distribution of memory between storage and programs. If necessary, Pocket PC adjusts the balance automatically.

David

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