Activesync problem

redmax · Occasional Visitor Joined: Jan 04, 2004 Posts: 50

I cannot understand whats gone wrong:
I have been using my 2210 with my Acer laptop for well over a year now without problems. I need to sync my Outlook data every day due to work.
The other day i put it in the cradle as usual but it just hung at "looking for changes" and then decided it "could not recognise the hardware".

I now cannot get the PDA to sync with my work laptop at all.
I Know it isn't the cradle or the PDA because I created a new partnership with my Sony laptop and it worked straight away.
I have also tried the following to no avail:
Upgraded to 3.8
Deleted the partnership and created new
Hard reset the PDA and used my Sprite backup to renew the PDA in case of corruption to a file.
Checked all the usb ports by plugging other periphals in(which work fine).

What is going on?

Has anyone any advice as this is becoming a real problem due to my work requirements.
Thanks in advance for any helpful advice.

Mark

Pocketgps · Posted: Mon Jan 31, 2005 7:29 pm Post subject:

Hello redmax

This may be of some help, or may be not, but i had a similar problem with ActiveSync just totally ignoring my PDA, i like you tired all sorts of options trying to get it to work, the bottom line is i just did a Restore point back to when i know it was working and that worked, but you said you have updated to 3.8, i would remove that and then try a restore.

Hope that will work for you.

redmax · Occasional Visitor Joined: Jan 04, 2004 Posts: 50

Thanks for the advice.
I tried the restore as suggested but it is exactly the same.

I seem to get to the same stage everytime:

"Looking for changes" then "synchronization error".
Activesync then just goes back to sleep.

Its crazy really because I can click "explore" and see all my files and folders on the pda so I know its connected.

I have tried running activesync from the pda but I get an error message:
"unable to connect: you have no modem enteries created and no network card present"

Whats all that about?

Really fed up :x

purequo · Occasional Visitor Joined: Dec 28, 2004 Posts: 11

When my Medion 95000 crashed I reset it and everything was ok until I tried to reconnect the PDA cradle to my PC

I am running Windows 2000
Active sync 3.7.1

I can download the software install it per instructions and when the PDA hits the cradle I get a message

WCSCOMM.EXE generated errors and windows is closing the program down.

I have uninstalled it & re-installed it
I have uninstalled it and re-installed 3.6 tried it same again in fact I get the same message from 3.5-3.8 uninstalling it completely and shutting down everytime.

The perculiar thing is if I install 3.1 it connects without a problem apart from me being told to upgrade....

Therefore I dont understand why can it work on 3.1 but nothing higher bearing in mind it worked on 3.7.1 when I first got it until the PDA crashed.

Ive now installed completely the same software at work using 3.7.1 and what joy it works so I am completely lost why it wont work at home does this me a re-format of the home computer ? surely not

You may say well use your works computer but I cannot access the internet to download and sync the PIOs I want I have to do it manually and you know how painful that can be.

So if anyone has any suggestions regarding getting my PDA and home computer to talk again I would be grateful

Pocketgps · Posted: Tue Mar 01, 2005 7:49 pm Post subject:

Hello purequo

Have you changed any Firewall or AntiVirus settings, this usually upsets ActiveSync, can you try a Restore point to when the software was OK, I am sure that there is a cure for this problem without having to format your HD.

Unless I am mistaken, the name is wcescomm.exe, you missed the e out, not that that matters.

Did you remove the cradle from the USB port when you tried re-installing ActiveSync, this can make a difference, if you remove it, restart windows, then try a new install.

Sorry but that's all the information I have got, there is a ActiveSync Troubleshooter via the Help tab on ActiveSync, which takes you to Microsoft's web site, this should be the link, if this link does not work then use the ActiveSync Help menu.

http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fpocketpc%2Ftshoot%2Factivesync%2Fdefault.asp

BBB · Regular Visitor Joined: Feb 24, 2004 Posts: 206

I ain't no expert but i guess your PC is not being recognised for some reason or other.

If I were in the same situation (standard disclaimer: I accept no responsibility for your device) then:
1 - make a copy of all your data on PC using Windows Explorer

2 - if it is mission critical data make another copy using a card reader

3 - once you have completed 1 & 2 make a new sync between PC & PPC

I am at device #5 with my one and only PPC I don't really know why I am at device #5 as I have only the one device but some installs and ROM upgrades seem to trigger an alert along the lines of: this aint the same device - gosh it must be another one - oh well in that case I aint gonna sync with it until we have been formally introduced

Of course that conversation seems to happen at machine level

4 - after making a new sync between PC & PPC make sure that they can talk together via the sync wire & software

redmax · Occasional Visitor Joined: Jan 04, 2004 Posts: 50

Just to add to the above from pocketgps, I still haven't solved my problem of the original post but have been using the specific activesync forum on the M$ newsgroups.

There is a fella who answers all queries and is very helpful although he is yet to sort my issue.

I sent him a log of all activesync activity and he suspects a TCP/IP issue which could be caused by Windows itself.

Currently working through some suggested actions including using a programme called Winsockfix whcih resets all TCP/IP settings.

will keep you informed if successful but reccomend the sitehttp://www.microsoft.com/windowsmobile/communities/pocketpc/newsgroups.mspx

Cheers Wink

purequo · Occasional Visitor Joined: Dec 28, 2004 Posts: 11

Parky · Posted: Wed Mar 02, 2005 12:45 pm Post subject:

Just throwing my two pennies worth in here, I have always believed that active sync should not be done via a USB hub, instead direct into a USB port on the computer. Have you tried a direct sync?. Also I have a problem with Active sync via USB which turns out to be the USB lead from the cradle, and I have to sync via the parallel lead instead. It may be worth checking this.
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eaglestock · Occasional Visitor Joined: May 03, 2005 Posts: 1

I was having the same problem of it "looking for changes" and then never syncing. Sometimes it would just keep repeating that process over and over. Other times it would time out with the error message. What I did was turn off all the sync items (Calendar, Contacts, Tasks, Inbox, Favorites, Files) and turned them back on one at a time. What killed it for me was the Favorites. Everytime I turned it off things synced fine, turned it on and it would bomb. Mine quit working immediately after my last MS Hotfix so I'm sure that had something to do with it. I don't use Internet Explorer (switched to Firefox long time ago) so its no big deal for me to leave it off. Message me if this fixes anyone else's problem.

John Herron
john (at) eaglestock (dot) com
Or view my eagle photos at:
http://www.eaglestock.com/eagle.htm

CharlieHo · Occasional Visitor Joined: Jun 20, 2005 Posts: 1

I have had the same problem. However after making sure that the Active Sync programsWCESmgr.exe, wcescomm.exe and CEappMgr.exe all had FULL Access in my firewall (McAfee) all was OK after uninstalling ActiveSync and reinstalling it with a restart prior to connecting the PDA (very important the last bit).

Charlie

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