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Northernbloke
Occasional Visitor
Joined: Feb 03, 2005
Posts: 55
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 Posted: Fri Feb 04, 2005 3:35 pm Post subject: Finally a response from customer support |
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| Quote: | I believe that we may not have responded to your e-mail from 29/10/04, for which I apologise.
Please can you advise if you are still experiencing difficulties?
Best regards,
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Just got that response today (Fri 4th Jan 2005) from the email I sent to tech support back in Oct 2004 when I bought my kit, complaining that there were places missing from the map and POI notification wasn't working.
Looks like they really are working on their backlog :D
Sadly though I think they've got a long way to go if they're still almost 4 months behind  |
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Mattr
Occasional Visitor
Joined: Jan 20, 2005
Posts: 7
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| Posted: Mon Feb 14, 2005 4:51 pm Post subject: |
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| I notice there's a patch on ALK's website which mentions it's resolved an issue with missing POIs on PocketPC (http://www.alk.eu.com/support/copilotlive_pocketpc5/updates_patches.asp#) - is this a new patch and does it fix the vanishing POIs problem does anyone know ? |
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Snowy
Occasional Visitor
Joined: Jan 24, 2005
Posts: 23
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| Posted: Tue Feb 15, 2005 8:56 pm Post subject: |
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If the patch is ....22 version, then it is has been available for at least a couple of months. I purchased Copilot in Jan and the version I have is ...30 which still has POI issues (see my previous postings). Unfortunately ALK currently do not have a responsive tech support dept, and the conversations I have managed to have with them seem to suggest that they have know knowledge of POI or any other bugs. Funny that, considering all the entries in this forum!
I hope the above helps |
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Skippy
Pocket GPS Verifier
Joined: 24/06/2003 00:22:12
Posts: 2946
Location: Escaped to the Antipodies! 36.83°S 174.75°E
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| Posted: Tue Feb 15, 2005 10:02 pm Post subject: |
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| Snowy wrote: | | the conversations I have managed to have with them seem to suggest that they have know knowledge of POI or any other bugs. Funny that, considering all the entries in this forum! |
If they don't have a fix or a work around for the bug then they won't admit it even exists otherwise they would be admitting that their software is not of merchantable quality.
It's a pretty nasty way to do business, but unfortunately lots of software companies do just that.
_________________
Gone fishing! |
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