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Contacting Sygic

 
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire

PostPosted: Thu Mar 12, 2015 4:22 pm    Post subject: Contacting Sygic Reply with quote

Hi

I am new to this forum and appologise if this is an old question but I cannot see any recent coverage of this issue.

When I first started to use Sygic I think it used to have its own forum for users. As often happens the responses from Sygic were slow but the user exchange was helpful. I have not used that forum for a long time and can no longer find it. Recent attempt by me to raise some questions directly with Sygic seem to have run into the sand and I can find no way of engaging with them other than by sending a query to their web site which promises to get back within 2 days... but then nothing happens.

So does anyone know how to ask questions of Sygic and get a meaningful response?

As I am here, the primary issue I was trying to raise was that under the previous version of Sygic I thought that it always showed the speed limit for the place you were. To me this was a very nice to have feature. However since the latest improvements I often find that there is no indication of the current speed limit. This can happen even after it told me that the speed limit was about to change and correctly anticipated the speed change. Once I pass the speed limit sign, Sygic may or may not show the speed. All seems a bit odd to me and quite disappointing.

I do accept that sometimes the speed Sygic quoted was wrong but then councils seem to change their speed limits so often these days, I suppose that is only to be expected.

Thanks for your time. Wink
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10102
Location: Bexhill, South Sussex, UK

PostPosted: Thu Mar 12, 2015 7:51 pm    Post subject: Re: Contacting Sygic Reply with quote

LostMike wrote:
I am new to this forum and appologise if this is an old question but I cannot see any recent coverage of this issue.
New? You seem to have joined ages ago and have made 300 odd posts?
Quote:

When I first started to use Sygic I think it used to have its own forum for users. As often happens the responses from Sygic were slow but the user exchange was helpful. I have not used that forum for a long time and can no longer find it.
They binned it quite a long time ago. Probably because people kept banging on (quite reasonably) about Sygic shortcomings
Quote:
Recent attempt by me to raise some questions directly with Sygic seem to have run into the sand and I can find no way of engaging with them other than by sending a query to their web site which promises to get back within 2 days... but then nothing happens.
I have had success Here but have had to wait several days for a reply.

Quote:
As I am here, the primary issue I was trying to raise was that under the previous version of Sygic I thought that it always showed the speed limit for the place you were. To me this was a very nice to have feature. However since the latest improvements I often find that there is no indication of the current speed limit. This can happen even after it told me that the speed limit was about to change and correctly anticipated the speed change. Once I pass the speed limit sign, Sygic may or may not show the speed. All seems a bit odd to me and quite disappointing.
Are you certain it's another damn thing they have let out. I haven't looked as I run the old version on my phone. I posted a link to the old version .apk in another Sygic thread a few mins ago.
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire

PostPosted: Thu Mar 12, 2015 9:39 pm    Post subject: Reply with quote

Hi M8TJT.

I said new to this forum, not to these forums... Wink

I have posted a lot in the SatMap forum.

Thanks for the link which took me to a page not available and then on to the standard Sygic help page which is where I have sent my previous enquiries from. Maybe I will just have to wait and see how large a number "several" turns out to be....

I may look out the link to the old apk but I suspect that this one is more likely to be to do with the maps than the app, as it does show the speed limit most of the time (i.e. more than 50% of the time) but certainly not all of the time.

Thanks for the speedy and positive response. Smile

Should I get to hear anything useful from Sygic I will aim to post back here.
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10102
Location: Bexhill, South Sussex, UK

PostPosted: Thu Mar 12, 2015 10:22 pm    Post subject: Reply with quote

Just realised that the link was to my question which is why 'page not etc.'
the address is http://help.sygic.com.
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire

PostPosted: Fri Mar 13, 2015 7:57 am    Post subject: Reply with quote

Thanks again for your post M8TJT but all I get from that is:-

Quote
No help desk at help.sygic.com.
There is no help desk configured at this address. This means that the address is available and that you can claim it at http://www.zendesk.com/signup/
Unquote

Which does not look like a good sign. Sad
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10102
Location: Bexhill, South Sussex, UK

PostPosted: Fri Mar 13, 2015 9:19 am    Post subject: Reply with quote

Strange that, as the first link I posted takes me straight into my Sygic account logon page, and then to my questions.
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire

PostPosted: Sat Mar 14, 2015 8:49 pm    Post subject: Reply with quote

Hi M8TJT.

I have been puzzling about that and wondering if I had been infected by some misdirecting software. However I have checked and that does not seem to be the case but I have now noticed that the link you quote ends with a "." which looks a little unusual.

If I take the link as you posted it I come up with the odd Zendesk response but if I take away the "." then I end up just where I would expect, with the Sygic help page.

So I think it just comes down to you correctly ending your sentence with a full stop and the forum parser interpreting it as part of the URL.

I have still heard nothing back from Sygic and am not even bothering to ask why it tried directing me via a 30 minute extension to my route home last week!
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LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10102
Location: Bexhill, South Sussex, UK

PostPosted: Sun Mar 15, 2015 12:47 am    Post subject: Reply with quote

LostMike wrote:

So I think it just comes down to you correctly ending your sentence with a full stop and the forum parser interpreting it as part of the URL.
Got it in one Embarassed
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire

PostPosted: Mon Mar 16, 2015 7:58 pm    Post subject: Reply with quote

I said I would try and update this thread if/when Sygic responded. They did today.

The gist of the reply appears to be:-
- Sorry for the delay we are overwhelmed with questions at the moment.

- Have passed your questions on to the "product specialists and they will discuss them with our Research & Development department".

- Speed limits are not down to us but our map suppliers..... keep an eye open for updates....

- Thank you for your understanding.

They also say if I still have questions I can go back and ask but I have decided that I will just wait for some updates and hope that they arrive soon. If they do not the I may look for another product ....
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walkerx
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Joined: Oct 21, 2009
Posts: 459
Location: South Yorkshire

PostPosted: Sun Jun 21, 2015 2:11 pm    Post subject: Reply with quote

Sygic will make promises and never keep to them, they are like a lot of other companies out there to make money by bringing in new features and not fixing bugs.

Not tried it for a while but do they still have the stupid entry bug where typing a location and if press delete and continue typing it brings back what you have deleted

Also no cut and paste - so can't bring in addresses from other apps
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aj2052
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Joined: Jul 03, 2005
Posts: 1431
Location: Leics,UK

PostPosted: Mon Jun 22, 2015 11:06 pm    Post subject: Reply with quote

Sygic 15.2.5 does show the road speed limit as usual, its a quarter way down on the right hand side.
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire

PostPosted: Tue Jun 23, 2015 10:47 pm    Post subject: Reply with quote

I agree with aj2052 that it does show the speed limit sometimes, but often it does not. Sygic have confirmed that this is a recognised fault. They have also told me that there are a major set of bug fixes due soon. I just hope they do come soon and that they fix a lot of bugs or I will continue with the alternative product that I have adopted in the interim.
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LostMike
Satmap A10. Platform 21
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Satsync 1.525
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JaTe
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Joined: Jan 22, 2007
Posts: 742
Location: N.E. Essex

PostPosted: Thu Jun 25, 2015 4:31 pm    Post subject: Reply with quote

I reported a lane guidance issue to them only a couple of days ago for where the E40 just south west of Bruges, Belgium forks left towards Dunkirk and in order to do so, you need to be in lanes 3 or 4 (counting from the right) as the inner 2 lanes lead to Ostend and there is no verbal instruction to move over to maintain the relevant lanes.
Thankfully I know the junction extremely well and therefore dealt with it accordingly but the point is that I had a response back within a couple of hours that the issue would be sent to the technical team to check the data. To me that's good support in the first instance and hopefully the mapping data will be adjusted accordingly in the near future.
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