STATUS: NOT CONNECTED

hijacker · Regular Visitor Joined: Dec 20, 2003 Posts: 188

Hadn't used the 1005 for a couple of weeks but when I finally did the LIVE Services wouldn't connect. Not suggesting there is a link here!

Presuming it might just be a temporary issue I left it a few days but still nothing. The network status was: not connected, leaving it to continually poll for a connection.

TomTom Support tried there best to get it going again but no joy. After two weeks (and attempting to charge me 105 euros to fix even though it is less than 12months old) they have replaced with a new (another) unit.

I've read about these sim card faults before but would have hoped later devices would be more reliable !!
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TT GO 1005

Guivre46 · Posted: Thu May 23, 2013 10:14 pm Post subject:

Before you suspect a device fault it is more likely to be:

= a TT server fault, or
= a problem with your local Vodafone mast, or
= a problem with the Vodafone network/TT servers.

Some of these can drag on for days. TT does not seem good at detecting faults in its own servers, and Vodafone takes its time also.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

Daggers · Posted: Fri May 24, 2013 9:59 am Post subject:

I've noticed that connection to Live Services has been very flaky over the last few days.

My regular commute is about 80-90 minutes each way. Most days this week, the connection has been lost for part of the journey, though on most trips I have had a connection for some of the journey. This morning it was probably about 50/50.

I've also noticed that, in general, it is worse when there are more traffic incidents to worry about!
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Garmin DriveSmart 50 LMT-D

DennisN · Posted: Sat May 25, 2013 8:41 am Post subject:

My 550 Live has been very flaky too this last week or two, getting and losing contact throughout my journeys. It's annoying to have traffic displayed and notifications of delays, then lost contact with no traffic.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

cjay2412 · Lifetime Member Joined: Jun 30, 2008 Posts: 102

a hard reset fixes the issue for me. mine connects and downloads within 1-4 minutes even when there is a lot to download Friday it downloaded approx 1100 incidents no problems

Andy_P · Posted: Sat May 25, 2013 12:59 pm Post subject:

Possibly due to the steady reduction of the 2G service from most mobile phone companies?
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"Settling in nicely" ;-)

Milesey · Posted: Sat May 25, 2013 3:39 pm Post subject:

This is interesting. I've just bought a new car with a TomTom built-in sat nav (Mazda 6 with TomTom NB-1). I've updated the maps and added LIVE services and all seemed OK for a few days. Then yesterday, the not-connected icon appeared at the bottom left and the network status screen showed CONNECTING but no IMEI, SIM, etc numbers displayed. Have travelled from Birmingham, to Leeds and to Huddersfield, so it's certainly not a local issue. Also, whilst this was going on, my older standalone 1005 was displaying LIVE info all the way. I remember the SIM issues before (with my 940) and so I'm hoping this isn't a hardware issue. The Mazda garage will look into it for me on Tuesday so hopefully something can be sorted soon.
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(Older kit: TomTom Go Original, 910, 940 Live, 1005 Live and Snooper S4 Neo. Mazda TomTom NB1 built-in).

Guivre46 · Posted: Sat May 25, 2013 7:24 pm Post subject:

Guivre46 · Posted: Mon May 27, 2013 7:54 pm Post subject:

I see the small print for the 'Always connected' devices says 'Subject to availability of telecom network connectivity'. So damn all to do with Tomtom then...
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

Milesey · Posted: Wed May 29, 2013 3:54 pm Post subject:

hijacker · Regular Visitor Joined: Dec 20, 2003 Posts: 188

The unit was 100% faulty. They also tried to restart the SIM through the VODAFONE network but this failed too.

The next problem is with TTs replacement procedure which gives the customer a "re-manufactured" unit rather a new one. TT insist these units are not second hand and tarted up but when I asked what's the difference between "re-manufactured" and "re-furbished" they could not answer!

Maybe re-manufactured units failed quality control and have since been fixed???

Anyway the unit I received had a small scratch on the screen and the metal cover on the back had two small dents. Although pleased I had a working unit back I wasn't willing to accept this so sent it back. I've received another email today another unit is on its way so fingers crossed this one is in good order.

By the time this one gets back to me that will have been nearly five weeks without my unit. TT service truly is appalling!
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TT GO 1005

Guivre46 · Posted: Sat Jun 01, 2013 7:11 pm Post subject:

Just found this.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

Andy_P · Posted: Sun Jun 02, 2013 10:42 am Post subject:

Good find Mike!
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"Settling in nicely" ;-)

Guivre46 · Posted: Sun Jun 02, 2013 12:01 pm Post subject:

The map of EE [Orange + T-mobile] for my area showed 2G, 3G, and 4G coverage for my area until a few days ago when it switched to just 4G......

Edit: then there is this. They think that 3G will cover for 2G whilst it is upgraded!! Possibly I could be more optimistic about the future of 2G if it were not for the worry that it could be converted to 4G at short notice.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

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