Problems installing speed camera database with IE8

Scooby99 · Occasional Visitor Joined: Feb 11, 2009 Posts: 18

Hi – I just changed my old TomTom GO520 for a new TomTom Start 25 and I am trying to install the Camara database. I have downloaded the zip file and extracted, so I am now trying to add the files to the TomTom via the Add Community Content / Add POI.

The guidance notes for installation say that I need to copy virtually all of the extracted files for installation and this is best achieved by holding the shift key when pressing the first and last file I want to install, but those with IE 9 may not be able to do this so it would be better using Chrome.

I use Windows XP, SP 3, with IE 8 as my default browser and I too cannot select all of the files and can only select on file at a time ! I have Chrome installed but seldom use it.

Can someone please tell me how to use Chrome to copy all of the files at once – I am a bit of a computer newbie and have never really used Chrome. Do I need to install Chrome as my default browser, and if so how do I revert back to IE8 if want to.

Many thanks for any help you can give.

JockTamsonsBairn · Posted: Sat May 11, 2013 3:13 pm Post subject:

I think you're confusing Windows Explorer and Internet Explorer!
_________________
Jock

TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board)

Andy_P

No he's not Jock! MyTomTom DOES use Internet Explorer (or any web browser)

Scooby99 · Occasional Visitor Joined: Feb 11, 2009 Posts: 18

Thanks Andy P - that's very helpful.

Not being too hot on all matters PC and being comfortable with IE, it seems sensible to use the alternate method to download the file via IE8 as opposed continually switching browsers to accommodate the download.

I assume that the info I download through either method is identical - I would hate to think I was missing out on something just because I did not fancy starting to use Chrome ?

Thanks again.

M8TJT · Posted: Sat May 11, 2013 11:58 pm Post subject:

The data is the same in all databases so you won't miss out on anything.

oddsock · Posted: Sun May 12, 2013 8:32 pm Post subject:

I am having similar problems with a start20 and chrome. I am following the instructions as per the above link to the database page but when I browse to the zip file I get the following message: before installing this poi set you need to unzip the file. Confused

when I unzip the file I can't select them all to install.
what am I doing wrong?
thaanks
Dave
_________________
TomTom one v1,tomtom one v 3,TT Start20,Garmin Oregon 300,Nuvi 300
Garmin Quest

PaulB2005 · Posted: Mon May 13, 2013 9:46 am Post subject:

Have you actually unzipped the file? i.e. opened the file up and extracted the contents to a folder, or just opened the file in an unzip software?

You should be able to navigate to the unzipped files with WINDOWS EXPLORER and see the individual files in a folder without the use of your unzip software.

oddsock · Posted: Mon May 13, 2013 10:03 am Post subject:

I get to step 11 in these instructions and when I select install I get the message that I should extract the zip file. I have tried with the file zipped and unzipped to a folder.
dave
_________________
TomTom one v1,tomtom one v 3,TT Start20,Garmin Oregon 300,Nuvi 300
Garmin Quest

Andy_P · Posted: Mon May 13, 2013 11:07 am Post subject:

Dave... are you downloding the SPECIAL version of the zipfile, specially for the "MyTomTom zipfile" method? You can't use the normal one.
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"Settling in nicely" ;-)

oddsock · Posted: Mon May 13, 2013 11:39 am Post subject:

Andy_P · Posted: Mon May 13, 2013 3:52 pm Post subject:

I'm afraid I can't see what can be wrong then.
I also have a Start 20 in front of me and it all works fine in both Firefox and Chrome.

As an experiment, I have just downloaded two copies of the "MyTomTomZip" version of the database.
One of them is of the UK cameras (including pMobiles) WITHOUT the .ogg sound files and the other the same but WITH the .ogg files.
(I tried both just in case some error had crept into one of them and not the other)

Then, with MyTomTom using my default browser (Firefox) I loaded the first version onto my Start 20. All went well - see pic.

Then I deleted a few of the camera files from the device and started again with the second version. That uploaded fine too (and replaced the missing files, so I know it worked).

------------

Next, I shut down MyTomTom, then ran Chrome and used its settings page to make it my default browser.

I restarted MyTomTom and could easily see it was now using Chrome. I then repeated the upload of the zip file and that all worked fine too.

------------

For completeness, I also tried uploading a version of the database with the Normal Zipfile (not expecting it to work). Sure enough, it gave me this error message because of the extra licence files etc. in the zip which it doesn't like.

------------

So everything is as expected.....

Clutching at straws, are you using the most upto date version of MyTomTom? (3.2.0.1055)
_________________
"Settling in nicely" ;-)

Andy_P · Posted: Mon May 13, 2013 4:02 pm Post subject:

Oh.... and as a final test....

Still using Chrome, I deleted a few camera files and then replaced them using the individual files from a normal unzipped download.
I was able to select them all at once for upload to the Start20, so that method works too.
_________________
"Settling in nicely" ;-)

oddsock · Posted: Thu May 16, 2013 8:25 pm Post subject:

Thanks for the replies, I have tried and tried with various combinations of the mytomtom camera zip file and still get the message stating I need to unzip the file.
Can anyone see what I may be doing wrong?
1 download correct zip file to a folder on the desktop,
2 launch mytomtom,
3 select add community content.
4 browse to folder containing zip file and select so it shows in the file name box
5 click on install and get the file must be unzipped message.

one thing that may give a clue, when I select step 3 there is a pop up box: titled;message from webpage
"cannot get file list" but selecting "ok" lets me continue .

thanks
Dave
_________________
TomTom one v1,tomtom one v 3,TT Start20,Garmin Oregon 300,Nuvi 300
Garmin Quest

Andy_P · Posted: Fri May 17, 2013 1:12 am Post subject:

Have you ONLY tried while using Chrome? What happens if you temporarily change to a different default browser?

How about if I send you a zipfile that I know works on my PC/MyTT?
_________________
"Settling in nicely" ;-)

oddsock · Posted: Fri May 17, 2013 6:03 am Post subject:

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