Help required - 1005 disaster following map update

[wilfuerdo]

Dear All,

Hoping that someone can be a life saver

This afternoon I PLUGGED IN MY 1005 Europe, mytomtom found new map 9.05, cameras , quckfix gps etc.

I selected all updates and the download began and I watched it finish, then started updating the 1005. I left the update running for 20 minutes or so, returned and the 1005 device stated it was complete and safe to disconnect.

upon restarting the device, I am faced with a screen "Select your map", my only choice is "Europe"
I click on Europe and I get a message "Problem with this map" "You cannot use this map on this device"

My only thoughts is a corrupt download?

I have reset device (holding button for 15 seconds or so)
I have emptied cache on the mytomtom
I have also tried connecting to a different pc

Connected o any PC, I get that my device is fully up to date

on the device, I cannot get anything other than the above messages.

Has anyone had similar experience and a fix?

is it possible to delete the map and re- download?

Any help much appreciated

Best Regards
Andy

[dhn]

You should be able to log into MyTomTom/Manage items/select the Europe map and delete.

Then completely shut down the desktop app (choose 'exit', not 'close') do a drum reset on the unit, connect to computer, start MyTomTom, clear cache and the 'Manage items' and the map should be offered for download again.

Before any of this, make sure you have the latest (12.055, I think) app for your device installed.
_________________
David

[wilfuerdo]

Thanks David

I tried that but no option to delete the map.

I have now sorted it with some more searching.

If it helps, what I did was kept the device connected to the computer, held power button for 15 seconds + to get the black screen, once on black screen, pressed power button 3 times within a second and it restarts with a cog, and a fixing device type sequence.

My Tomtom first reinstalled the software 12.xxx and then reinstalled map.

It worked!!!

Many thanks for your prompt reply

Andy

[tgold]

[tgold]

[tgold]

[Andy_P]

MyTomTom will not allow you to delete the ONLY map on your device.

If you have both a NA and a Europe map then you should see "Delete" buttons for both of them. But once you've deleted one, you won't get a delete button for the last one.

It was one of TomTom's typical "bright ideas" to stop you being left with "no maps found", but it's absolutely no help if you want to get rid of your only map if it has become corrupted somehow!


Here's what I see currently...


_________________
"Settling in nicely" ;-)

[tgold]

[dhn]

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!