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LIVE Services outage (Error 148)
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Mick_1959
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PostPosted: Thu Apr 05, 2012 4:07 pm    Post subject: LIVE Services outage (Error 148) Reply with quote

Fire in Vodafone Rotterdam is affecting Live Services

see here http://discussions.tomtom.com/t5/LIVE-Services-HD-Traffic-and/LIVE-Services-outage-Error-148/td-p/195599

It just goes from bad to worse for them these days
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justbrowsing
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PostPosted: Thu Apr 05, 2012 4:36 pm    Post subject: Reply with quote

Only in that Rotterdam (or Holland generally) area maybe?

Certainly the UK's OK (for now)
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Andy_P
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PostPosted: Thu Apr 05, 2012 5:18 pm    Post subject: Reply with quote

justbrowsing wrote:

Certainly the UK's OK (for now)


Might be for you, justbrowsing... Not for me!

Whatever the reason for the outage, it is affecting SOME people and not others, even with the same model. I've got two identical models and it's affecting one and not the other.

But if this fire IS the real reason, I'd be very surprised.
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justbrowsing
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PostPosted: Thu Apr 05, 2012 6:17 pm    Post subject: Reply with quote

Wierd or what?

My 550 Live in SM6 still going strong as I type!
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Rickj2903
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PostPosted: Thu Apr 05, 2012 8:07 pm    Post subject: Reply with quote

I am running a Go Live 1000, it hasn't had either of the updates and has had no problem with GPS lock or loss of Live services!!!!

Coincidence?

I don't think so.

I don't buy this "fire at Vodafone" rubbish.
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PaulWH
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PostPosted: Fri Apr 06, 2012 8:53 am    Post subject: Reply with quote

In this day and age I would have thought that it would be fairly simple for any company in this situation to e-mail the affected customers that there was a problem and it was being "Sorted". This may stop people from trying to keep logging in and making the situation worse and also stop trying to repair their devices by "fiddling" with the settings.

Paul W. H
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Andy_P
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PostPosted: Fri Apr 06, 2012 10:54 am    Post subject: Reply with quote

Damn right Paul!

But considering how their servers fall over every time a new map gets released, a few extra emails might be the death of them!
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Mally1957
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PostPosted: Fri Apr 06, 2012 4:49 pm    Post subject: Reply with quote

My 940 had the 148 error last evening at 1800 but was working again this morning.
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Rickj2903
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PostPosted: Fri Apr 06, 2012 8:46 pm    Post subject: Reply with quote

11.037 has been released by TT.

To do what?

I thought the problems with Live services were due to a fire at Vodafone? why would a new update resolve an issue caused by a fire. Confused
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dhn
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PostPosted: Fri Apr 06, 2012 9:00 pm    Post subject: Reply with quote

That release is for the GPS fix. Doesn't require the user to do a drum reset.
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Rickj2903
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PostPosted: Sat Apr 07, 2012 8:43 am    Post subject: Reply with quote

I thought that 11.036 was supposed to fix the GPS lock issue, but it's release coincided with the problems accessing Live services for some users Confused

I haven't uploaded either of the previous updates and have had no issues with my 1000. I have no intention of uploading the "mandatory" one either until I am fully confident that it isn't going to lose me some functionality or other.
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Andy_P
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PostPosted: Sat Apr 07, 2012 3:19 pm    Post subject: Reply with quote

Rickj2903 wrote:
I thought that 11.036 was supposed to fix the GPS lock issue,


11.037 is more of the same... call it a 'better' fix. Wink

Rickj2903 wrote:
but it's release coincided with the problems accessing Live services for some users Confused


happens.... it's a coincidence.

If you believe that the fire in Rotterdam can affect SOME users but not others in the UK (and after doing some reading I'm now much more convinced than I was that it CAN) then the LIVE outage has absolutely nothing to do with any of these software updates for the GPS issue.

Rickj2903 wrote:
I haven't uploaded either of the previous updates and have had no issues with my 1000. I have no intention of uploading the "mandatory" one either until I am fully confident that it isn't going to lose me some functionality or other.


That of course is your prerogative.

But as this latest update will be "pushed" to your Go1000 as soon as you connect to the PC and allow MyTomTom to run, you'll either need to uninstall MyTomTom, or stop it auto-running on system start up.

How will you eventually be convinced?
If a few dozens of people on a forum say it's OK, is that enough?

------------

My Go that WASN'T affected by the Satellite lock issue but DID have the LIVE issue, was totally unchanged by the software fix.

But a day later my LIVE Services came back of their own accord.

To me that proves the SIM connection issue was nothing to do with software at all, either old or new.
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Rickj2903
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PostPosted: Sat Apr 07, 2012 4:29 pm    Post subject: Reply with quote

Andy_P

How will you eventually be convinced?
If a few dozens of people on a forum say it's OK, is that enough?


Yep, that will do it for me.
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Andy_P
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PostPosted: Sun Apr 08, 2012 3:20 pm    Post subject: Reply with quote

OK
1 here Smile
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falkirk81
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PostPosted: Sun Apr 08, 2012 3:22 pm    Post subject: Reply with quote

+1 from me, got the 11.037 on my GO1005 and had no issues with the GPS fix or LIVE services.
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