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HD Traffic down again?
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swash
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Joined: May 22, 2009
Posts: 65

PostPosted: Mon Sep 12, 2011 8:34 am    Post subject: HD Traffic down again? Reply with quote

Started on Friday in Essex/Kent area, blue bar appears on right side of screen, spinning circle appears, then either circle keeps spinning for duration of journey or yellow triangle appears.

Seems to be reports from others on Tom Tom's own forums, so I assume yet more server problems or some such at their end again.

Has this been caused by them trying to change the range of the traffic information back again?
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BorisBlank
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Joined: Dec 25, 2006
Posts: 16
Location: United Kingdom

PostPosted: Mon Sep 12, 2011 9:37 am    Post subject: Reply with quote

I thought it was just me!

I had the exact same problem up in the NE Scotland, had no HD traffic for 99% of the day, I was worried that the ToTom was faulty and ended up resetting it to no avail.

Started working again on Saturday.

This morning it shows I am connected to the network but I have the yellow triangle and "Warning - Could not establish a wireless data connection"! What a pain for those of us that rely heavily on this service.

Reading the forum, TomTom say they are having "some challenges with the LIVE services in all areas" See http://discussions.tomtom.com/t5/LIVE-Services-HD-Traffic-and/Server-Error/td-p/87741/page/2


Last edited by BorisBlank on Mon Sep 12, 2011 9:41 am; edited 1 time in total
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swash
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Joined: May 22, 2009
Posts: 65

PostPosted: Mon Sep 12, 2011 9:39 am    Post subject: Reply with quote

Tom Tom have actually posted on their own forums now, that they are having "challenges" with their Live Services.

In English that means its broken!
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SHC
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Joined: Mar 10, 2004
Posts: 128
Location: Hull

PostPosted: Mon Sep 12, 2011 9:42 am    Post subject: Reply with quote

I've not had live services since Friday. Driving to the Lake District today too. Just when I couldve done with traffic too. Grrr
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sixhundred
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Joined: Oct 11, 2007
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PostPosted: Mon Sep 12, 2011 10:38 am    Post subject: Reply with quote

No service since last Friday including a trip from Poole to London this morning where I really could have used Traffic info Sad
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michaelb104
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Joined: Nov 10, 2006
Posts: 28
Location: Near Newark, Notts

PostPosted: Mon Sep 12, 2011 10:55 am    Post subject: Reply with quote

I’ve had no HD traffic since last Thursday evening (08/09/11), I was beginning to think that it was my TT750 that was playing up, especially this morning when one of the error messages I got was ‘No Data Services Available’.

For most of the journey this morning (200 miles) I could connect to the TomTom server so weather was available but no traffic Mad Mad

Is it worth contacting TomTom support as I’m paying for this service and not getting it Question
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swash
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Joined: May 22, 2009
Posts: 65

PostPosted: Mon Sep 12, 2011 10:59 am    Post subject: Reply with quote

I always think it is worth logging a report of a problem with Tom Tom support, just so they are aware of the number of people affected, however don't expect anything other than the standard response, that will involve blaming your unit and suggesting factory resets, clear flash etc
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IanS100
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Joined: May 05, 2008
Posts: 870
Location: Southport

PostPosted: Mon Sep 12, 2011 11:25 am    Post subject: Reply with quote

I travelled from Southport to Stoke Friday morning and back again Saturday afternoon and had HD Traffic both ways but when tried to use Google local search that wasn't working Sad it seems that TomTom rarely get it all working at the same time
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spook51
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Joined: Mar 26, 2004
Posts: 548
Location: East Midlands

PostPosted: Mon Sep 12, 2011 12:05 pm    Post subject: Reply with quote

Traffic was working OK Thursday morning when I drove from Chesterfield to Rochester and yesterday afternoon when I drove back via the M1/M25/A2. Only glitch was a reluctance to reconnect after emerging from the Dartford Tunnel but that's 'normal'.
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michaelb104
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Joined: Nov 10, 2006
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Location: Near Newark, Notts

PostPosted: Mon Sep 12, 2011 12:14 pm    Post subject: Reply with quote

There is a message on the Tom Tom Support – Services page stating that all live services are not currently available including HD Traffic.

http://uk.support.tomtom.com/app/answers/list/c/2354/session/L3NpZC9kS0JGRlVEaw%3D%3D
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HTC Desire
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technik
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Joined: Mar 18, 2004
Posts: 784
Location: Midlands UK

PostPosted: Mon Sep 12, 2011 12:16 pm    Post subject: Reply with quote

I have intermittent no Live services since last thursday.

A hard reboot of my GO 1000 always seems to fix it though.
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scotty76
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Joined: Nov 30, 2005
Posts: 76
Location: West Berkshire

PostPosted: Tue Sep 13, 2011 8:40 pm    Post subject: Reply with quote

Still having a mixed time with HD traffic. This is on a Via Live 120.

No traffic Monday morning (8am) Reading area (spinning cog) but traffic on the way home at 6pm. This morning (8am) traffic was working Reading - Heathrow but none on the way back (spinning cog again).
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IanS100
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Joined: May 05, 2008
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Location: Southport

PostPosted: Wed Sep 14, 2011 11:15 am    Post subject: Reply with quote

No HD Traffic on Merseyside this morning
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psyskiesman
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Joined: Jun 22, 2004
Posts: 314
Location: Swindon, Wiltshire

PostPosted: Wed Sep 14, 2011 3:48 pm    Post subject: Reply with quote

In Cardiff this morning I was unable to get any Live Services, checking Network status said "Connecting" but it didn't. Having said that my HTC phone could also not connect to the Mobile Internet so maybe it's not all TomTom's fault. I did read somewhere that there were sunspots or sun flares expected which could intermittently knock out internet this year.
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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386

PostPosted: Wed Sep 14, 2011 5:24 pm    Post subject: Reply with quote

I was OK this morning, until it went through the part of journey where no phone signal (about 07:40) then when reconnected just yellow triangle
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