POIs and "My TomTom" Problem

radville · Posted: Sun Jul 03, 2011 11:16 am Post subject: POIs and "My TomTom" Problem

I thought I would download PGPS poi's this morning, connected as instructed and waited, small menu confirmed connnection and up to date and clicked as instructed and nothing, just closed. Has anyone else had this happen?

Andy_P · Posted: Sun Jul 03, 2011 1:20 pm Post subject:

Can you give more precise details of what you are doing and what device you are trying to install to?

Assuming (from your title that it is a TomTom model that uses the "MyTomTom" web interface, then the steps should be as follows.

At what stage are you having problems?

1. Download the PGPSW database
2. Unzip the files from the downloaded archive
3. Connect the TomTom to the computer and run MyTomTom
4. Click on the MyTomTom icon in the system tray (next to the clock) to get a pop-up box
5. Click on "Add community content" in that box
6. Scroll down to the bottom of the "Community POI on device" section if necessary, and click on "Add POI"
7.Click on the "Browse" button that should have appeared
8. Browse to the folder where you extracted the files from the zip archive in step 2, and using notmal Windows selection methods (click and drag etc) select ALL the files you need.
If this is the first time it will be all the .ov2 data files, all the .bmp icons and all the .ogg voice warnings. If you are just updating the camera files then you only need to select the .ov2 data files.
9. Click on install

The files should now transfer over to the TomTom.

If this is the first time you've downloaded the Speed Camera Database you'll need to set up all the warnings in "Manage POIs". Instructions for that are in the main download instructions on this site.

EDIT: I've now discovered from a post on another forum that it is a Go1000 we are dealing with.
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"Settling in nicely" ;-)

deesoft · Posted: Sun Jul 03, 2011 5:53 pm Post subject: TomTom Problems

Hi
I have a Via 125, which again uses TomTomHome. I have had a problem updating my Speed camera, I contacted Tomtom, apparently there is a known problem that they hope to fix. But When???
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Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540

God gave us the Integer, the rest was devised by man.

radville · Posted: Sun Jul 03, 2011 6:02 pm Post subject:

Sorry Andy, my problem does not appear to be with PGPS it seems to be with My TomTom, The box appears, I connect my 1000,as requested, I'm told it's upto date but when I go to click on My TomTom or Add community the box disappears and doesn't come back, until I click on the icon. Any ideas please.

Andy_P · Posted: Mon Jul 04, 2011 12:15 am Post subject:

I don't know what to suggest... All I can say is that My TomTom and the Add Community Content feature are both working fine here. I used it at about lunchtime and again just now.

(two pictures here... they should load eventually but my ISP is awful!)

Maybe try uninstalling and reinstalling MyTomTom? Are you using the latest version?
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"Settling in nicely" ;-)

radville · Posted: Mon Jul 04, 2011 6:44 am Post subject:

Thank you Andy,have tried uninstall but no joy when you connect to your computer does the sat nav screen change as mine just shows my home map, and a small icon to the left showing a pc, but no menu or splash screen. the Tom Tom home used to have the pic of my 540 sitting in the base, any ideas?

Andy_P · Posted: Mon Jul 04, 2011 12:27 pm Post subject:

radville · Posted: Wed Jul 06, 2011 6:49 pm Post subject:

My browser is talk talk and I get a message ref: Microsoft Windows XP Hotfix KB959765 asking me to install,any ideas?

pcaouolte · Posted: Wed Jul 06, 2011 7:15 pm Post subject:

Microsoft Windows XP Hotfix KB959765 is described on the Microsoft help & support website here. The hotfix can be downloaded and installed from a link at the top of that page.

The hotfix is designed to fix problems with Remote Network Driver Interface devices. It is possible that TomTom use this technology to connect a GO1000 to the PC although I can't confirm this.

The hotfix is unlikely to do any harm but, as always, it is sensible to back up your PC before installing new software on it.
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Paul

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