Dreaded 1001 has struck

Andy_P · Posted: Wed Jun 29, 2011 8:17 pm Post subject:

I can't take the credit for it.... it's how TT do the SIM CARDS in all their test units.
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"Settling in nicely" ;-)

RavyGravyDavy · Posted: Fri Jul 01, 2011 12:07 am Post subject:

psyskiesman · Posted: Fri Jul 01, 2011 5:10 pm Post subject:

I have now run out of options. A whole week has now passed without Live Services and totally unable to connect at all. TomTom suggested all the usual things, all to no avail, so this afternoon I phoned their customer support. Now here's the crunch; they admitted they had no idea what is causing the Error 1001 problem, and they are automatically replacing any units sent back to them. So, I'm going to buy a new model and then return my GO740 for a replacement which I will keep as a spare.

franb · Banned Joined: Aug 10, 2007 Posts: 244

psyskiesman · Posted: Fri Jul 01, 2011 6:24 pm Post subject:

Yes, tried that. No joy. My device just seems to have given up on Live Services. RIP!

MrT · Posted: Fri Jul 01, 2011 6:58 pm Post subject:

Mine did the 1001 a while back and a clearflash and a full restore from an explorer backup cured it.
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Drivelux

psyskiesman · Posted: Fri Jul 01, 2011 8:15 pm Post subject:

Yep, did the clearflash on TomTom's advice; it didn't help. Already installed from a backup from October 2010. Obviously Home didn't like it and wanted to update application to 9.058. I declined and tried running on 8.371 but no go! Updated to 9.058 just for the fun of it; still no Live Services. I have now bought a refurbished 550 Live and will return the 740 Live for replacement by TomTom. It will be handy to have a spare in case of future problems.

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

An update on my experience of this isuue!

After flattening the battery and leaving it alone for a day, I tried it again and magically the live services came back on almost instantly!

So if anyone is still getting this issue might be worth a try...

Leave it switched on with no power attached, then wait for the battery to run out and the unit to switch itself off.
Give it a day without applying any charge and then power it up again with charge attached.

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

RavyGravyDavy · Posted: Mon Jul 04, 2011 10:36 pm Post subject:

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

RavyGravyDavy · Posted: Tue Jul 05, 2011 10:41 am Post subject:

Glad it worked ok for you, and I wish I had your luck with 9.058, as it just kept locking up my GO 940, hence why I had to roll back. As I have now bought a 1005 unit, I have kind of given up on it anyway.

Dont know why, there seems to be a lot of scepticism around about flattening the battery to reset the SIM after a 1001 error, but as you (and I) found, it certainly seems to work.

robbooth · Lifetime Member Joined: Jul 18, 2006 Posts: 162

psyskiesman · Posted: Tue Jul 05, 2011 6:46 pm Post subject:

I definitely made sure mine would not switch on at all, left it overnight then charged it before switching on. Also tried doing this AND driving 30 miles away before switching on; all to no avail. The only other thing I haven't done is leave it flat for over 24 hours, but I'll try that this weekend. I thought I might have had a breakthrough at the beginning of the week; I removed the rubber plug in the bottom of the device and wiggled the SIM card again with a wooden lolly stick, and now the Error 1001 message has disappeared. Instead I am getting a permanent message "Unable to connect to Live Services. Please try again later". Any thoughts on that anybody?

RavyGravyDavy · Posted: Tue Jul 05, 2011 8:24 pm Post subject:

I found that to be the first step in getting to the 1001 (SIM dead) error on my Go 940 with 9.058 installed, which happened in two stages;

1. Initially, after installing 9.058, as well as the slow boot ups, if I passed through a weak signal area, my Traffic bar would disappear, and when drilling down, my 'HD traffic' icon would change to just 'Traffic'. When checking 'Services' it would show the error message you mention. Unlike when it loses signal with 8.371, which simply recovers when regaining signal, with 9.058 it would stay in this degraded state, for a long time, often for up to an hour.

2. This happened daily on my run to work when passing through the weak signal areas, until one day it just died with the 1001 error - which was when I came across the 'flatten the battery' solution to recover it.

Given that you are at (1) rather than (2) now, that would suggest to me that your SIM is now partially working at least...? Damned if I know what to suggest from there though...
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Dave

GO 940 Live V8.371, Live 1005
Tomtom Home V2.7 (hacked into thinking it is 10.0.0.0!)
Snooper 3Zero
Windows 7 Home Premium

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