Open letter to TomTom about address lookup (Navigator 3 GB)

NigelJ · Posted: Fri Jul 16, 2004 11:46 am Post subject:

anachy-inc,

Thanks for your mail - yes I agree, but it is always worth giving the supplier the oppertunity of correcting the error in his program. This is of importance with this product as so many other users are having the same problem. It should be born in mind that the only reason TT dont wish to give updated maps is the cost of producing, mailing, administring and admitting the problem. I believe that this may cost them sales when they produce another upgrade as users will have to give serious consideration as to whether they are prepared to put up with another possibly flawed product.

I am still awaiting a reply to my e-mail of the 11th July to TT relating to this subject . I have only received a message to say I will receive a reply in due course!

In the meantime CoPilot seems to be finding and taking me to those places TT3 cannot reach.

NigelJ

sland · Regular Visitor Joined: Mar 19, 2004 Posts: 144

and Copilot 5 is due out this year I believe (3D views and all)
_________________
Rgds,

Mike

fleng · Posted: Fri Jul 16, 2004 2:01 pm Post subject: Re: Money Back Option????

NigelJ · Posted: Tue Jul 20, 2004 12:12 pm Post subject:

As anybody looking at my previous posts will know I have changed to Copilot Live and this seems to have solved my problems for the time being, however I am still pursuing TT over the shocking maps that have been issued with TTN3.

I now list the correspondance with TT over this issue for general information.

11/07/02 - My original query

I note from information posted on the POCKETGPSFORUMS that you consider that when a place name is missing from the map that was supplied with TTN3 that the map data is corrupt. In the case refered too, a replacement CD has been offered because SCARBOROUGH is not found on the map.

In my case BARMOUTH (Gwynedd)
TYWYN (Gwynedd)
NEWTOWN (Powys)
SCARBOROUGH (North Yourkshire)

and MANY others are missing.

I have updated to 3.03 and although some of these are now in the database they are not on the map.

When trying to find Barmouth on the map it shows a place near PRENTEG a long way from Barmouth.

When trying to find Newtown (Powys) on the Map it shows a place called Abbercwmhir (Powys) again some miles from Newtown.

Tywyn (Gwynedd)near Aberyfi does not appear in the database OR the on the Map. Note there are several TYWYN's but not the one 4 miles from me!

Scarborough not on the map but in the Database and shown on the map as Easingwold.

------------------------------------------------------------------------------
Auto-response 14/07/2004 08.31 AM Dear Mr xxxxxx,

We apologize for not yet having responded to your email dated 11/07/2004 12.52 PM.
We will get back to you as soon as possible and apologize for the delay in answering your query.

Thank you for your patience and best regards,

The TomTom Customer Support Team

-----------------------------------------------------------------------------
17/07/04.
I would now be gareful for a response to my question No 040711-000118

-------------------------------------------------------------------------------

Auto-response 20/07/2004 12.31 PM Dear Mr xxxxxx,

We apologize for not yet having responded to your email dated 11/07/2004 12.52 PM.
We will get back to you as soon as possible and apologize for the delay in answering your query.

Thank you for your patience and best regards,

The TomTom Customer Support Team

--------------------------------------------------------------------------------

I am surprised that TT are taking so long to come clean with this issue. It should take them only a very few minutes to confirm the above but as has been said by others - support is non existant, all they wish to do is to sell you the product and escape with the cash!!!

Meantime I look forward to Copilot 5 which if Goodman is correct seems to be well worth waiting for.

i will however copy any replies I receive to the isssue with TTN3 for general information.

NigelJ

NigelJ · Posted: Thu Jul 29, 2004 1:20 pm Post subject:

For anybody interested I am adding the following copy of my non-progress with TT.

Copilot live 4 seems to be a much better programe and I look forward to upgrading to Copilot v5

NigelJ

_____________________________________________________________

Response 20/07/2004 03.02 PM
Dear Mr XXXXX

In the case you mentioned the customer could not navigate to this location even with the 3.03 installed (to our recollection) which led us to surmise a problem with the map and we requested a swap. If you can navigate there then there is nothing wrong with the digital map data.

We hope to have answered your question to your satisfaction.
With best regards,

The TomTom Customer Support Team

-------------------------------------------------------------------------------------
Customer 20/07/2004 04.53 PM
Thank you for your response.

Unfortunatly if I input just the name of the town, ie Barmouth (Gwynedd), Newtown (Powys) Ect the program takes me to those places shown in my original query and not to Barmouth or Newtown Ect. If I happen to know the street name this works but since most of the places I need have only names as I need to get to the Town and then make a search for the individual house name - what I object to is that your program will not even take me to the town from which I can start my search for the particular house name.
It is this problem I wish to have addressed.

(Note in Wales many house only go by name - no street in included!)
_____________________________________________________________

Customer 28/07/2004 12.38 PM
I would be gateful for a reply to my continuing query of the 11/07/04 and my clarification of the 20/07/04

________________________________________________________

As you can see TT do not wish to address the problem.

As others have said - support in non existant.

NigelJ · Posted: Thu Aug 05, 2004 5:54 pm Post subject:

Another update on the saga of TT!!!!!

Customer 28/07/2004 12.38 PM
I would be gateful for a reply to my continuing query of the 11/07/04 and my clarification of the 20/07/04

____________________________________________________________
Auto-response 30/07/2004 01.31 PM
Dear Mr Jones,

We apologize for not yet having responded to your email dated 11/07/2004 12.52 PM.
We will get back to you as soon as possible and apologize for the delay in answering your query.

Thank you for your patience and best regards,

The TomTom Customer Support Team

______________________________________________________________

Discussion Thread
Response 30/07/2004 01.38 PM
Dear Mr Jones,

We have escalated your question to our third level support .They wil contact you when they have a solution.

With best regards,

The TomTom Customer Support Team

_______________________________________________________

Seems like a VERY slow escolator ???????????????

Nigelj

Pete111 · Occasional Visitor Joined: Aug 06, 2004 Posts: 1

Nigelj

Many thanks for going to all the trouble of posting this correspondance. this is my first post.

I was thinking of purchasing TOM TOM 3 but your posts have put me off the whole idea and I too will purchase Copilot 5.

It seems I nearly made a very costly mistake in purchasing Tom Tom as they seem to be a rubbish firm with no scrupals!!!

Pete111

NigelJ · Posted: Thu Aug 12, 2004 6:02 pm Post subject:

Thanks Pete 111 for the comments.

Just to let anybody who may still be interested in this long running saga what the current position is.

As we have now passed the month since my original query which resulted in me prchasing Copilot 4 on the 11th July and the last e-mail from TT stating that the enquiry was been moved (escolated!). TT now seem to have shelved the problem - or have they gone into receivership!!

Certainly no reply to my communication has been received from them and I am afraid that as my opinion of them is extremly low, I do not expect any better of them.

If anything transpires I will post the result for all to view.

regards Nigelj

NigelJ · Posted: Fri Aug 20, 2004 10:32 am Post subject:

TTN Customer support - WHAT CUSTOMER SUPPORT????!!

Still no reply from TTN and I note that when I tried to contact them to remind them that a query was still outstanding I can no longer put a new question to them as customer support seems to have locked me out of access to the suppost system.

As Copilot 5 has now arrived I can only say how pleased I am to have changed to a decent system.

NigelJ

NigelJ · Posted: Thu Sep 02, 2004 10:34 am Post subject:

I have now received my upgrade to Copilot 5 and I have to say that the routing seem much superior to TTN3. All the towns that were missing or wrongly located ( see previous posts) are available in CP5 :D

My only wish with CP5 is that the safety view was ajustable for speed as is TT. But other than than that it seems a very superior product. Rolling Eyes

In case you are wondering I have had both working at the same time so the comparison was easy. (On two different Pda's of course!!!)

AND I am still locked out of TT support Its seems I have been a little to persistant with a question they refuse to answer in any way. The only comment I can make is ooops!

Nigelj

tedkay · Posted: Thu Sep 16, 2004 2:49 pm Post subject:

Hi

I am amazed you got any kind of reply from Tom Tom. The only ones I seem to get in response to emailed technical queries consist of a blank grey line - I've had two of these now and so I assume this is their way of telling one to get lost!

I even resorted to twice faxing their chairman:

Harold Goddijn
TomTom
Spuistraat 112-114
1012 VA Amsterdam
The Netherlands
Fax: 0031 20 4469 496

But guess what - Harold couldn't find the time (or courtesy) to reply!

I have the impression that Tom Tom has absolutely no regard for their customers at all. They have had the last penny they are ever going to get from me!

Ted

DelBoyUK · Occasional Visitor Joined: Sep 01, 2004 Posts: 18

geraint · Posted: Sat Oct 30, 2004 6:01 pm Post subject:

You can download it from http://www.digitools.co.uk/ukpostcode.php

In answer to your question, if you typed in LS16 9FP, it would not give you a list of all streets whose postcode started LS16 9.

Follow the URL above - it will tell you all aboiut the tool.

I use it and think it's great.
_________________
Geraint

TomTom for iPhone v1.9
App version: 8.300 (777309)
Map: Western Europe v875.3668

	PocketGPS
	Web