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855 Maps Out
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adobbing
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Joined: 08/04/2003 12:55:05
Posts: 213

PostPosted: Thu Sep 02, 2010 12:14 pm    Post subject: Reply with quote

I sucessfully downloaded the Europe - Western map, but any attempt to try and download the full W & CE 2GB map is met with the error message "Error from server: The connection to the TomTom server timed out" in TT Home.

I assume everyone who has sucessfully downloaded a new map has downloaded one of the smaller "Western" or "Central" segment maps?
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adobbing
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Joined: 08/04/2003 12:55:05
Posts: 213

PostPosted: Thu Sep 02, 2010 12:18 pm    Post subject: Reply with quote

Just noticed this message on the TomTom support page;

Important Information
Time Out Error Message
We are currently experiencing an error in HOME when downloading maps.

You may see the ‘time out’ error message. We are investigating this urgently, try again later.


http://uk.support.tomtom.com/app/answers/detail/a_id/9863/?locale=en_GB

It is just above the "Error 1008 after updating GO x40 LIVE" message which is still there!
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Seamaster
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Joined: Jun 05, 2006
Posts: 331

PostPosted: Thu Sep 02, 2010 1:48 pm    Post subject: Reply with quote

adobbing wrote:
Just noticed this message on the TomTom support page;

Important Information
Time Out Error Message
We are currently experiencing an error in HOME when downloading maps.

You may see the ‘time out’ error message. We are investigating this urgently, try again later.


http://uk.support.tomtom.com/app/answers/detail/a_id/9863/?locale=en_GB

It is just above the "Error 1008 after updating GO x40 LIVE" message which is still there!


Shall we run a book on which one gets fixed first?

Having said that, given Tomtom's recent form, I wouldn't wager my money on either.
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EricWB
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Joined: Jan 31, 2007
Posts: 310

PostPosted: Thu Sep 02, 2010 3:57 pm    Post subject: Reply with quote

I downloaded my new UK & Ireland map in just a few minutes perhaps not many have that map relative to the Europe group so its server maybe able to cope OK. For those who think it maybe a problem with their ISP just do a broadband speed test.

http://www.broadbandspeedchecker.co.uk/
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xda
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Joined: Mar 11, 2004
Posts: 1199
Location: Park Gate

PostPosted: Thu Sep 02, 2010 4:43 pm    Post subject: Reply with quote

Just downloaded the full W & CE 2GB map, 14 minutes from start through update and install to completed. Thats on a BT Business Broadband with 5MB/s download & 2.5MB/s upload. Certainly not a TT server overload there.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8
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nibor
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Joined: Mar 02, 2006
Posts: 66

PostPosted: Thu Sep 02, 2010 5:25 pm    Post subject: Map share Reply with quote

After down loading and installing the new UK/ROI map the map share indicator in TT home say "Your map has not been updated for more than 20 weeks. Unfortunately Map Share tm map corrections are temporarily not available"
Is this normal Question
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adobbing
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Joined: 08/04/2003 12:55:05
Posts: 213

PostPosted: Thu Sep 02, 2010 5:47 pm    Post subject: Reply with quote

xda wrote:
Just downloaded the full W & CE 2GB map, 14 minutes from start through update and install to completed. Thats on a BT Business Broadband with 5MB/s download & 2.5MB/s upload. Certainly not a TT server overload there.


Lucky You!

BT Business Broadband 6MB/s download.

Been trying all day and still the same message each time "Error from server: The connection to the TomTom server timed out" in TT Home."!
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EricWB
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Joined: Jan 31, 2007
Posts: 310

PostPosted: Thu Sep 02, 2010 6:39 pm    Post subject: Re: Map share Reply with quote

nibor wrote:
After down loading and installing the new UK/ROI map the map share indicator in TT home say "Your map has not been updated for more than 20 weeks. Unfortunately Map Share tm map corrections are temporarily not available"
Is this normal Question


I have that as well so its not just you.

In the past after installing a brand new map it always seemed to give a similar message but now it adds the bit about map corrections not being available. Its almost normal TT as nothing ever goes as it should do and this is just the quirk for a new map and having no map updates.
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Wazza_G
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Joined: Jan 10, 2006
Posts: 581
Location: Guildford (Regrettibly)

PostPosted: Thu Sep 02, 2010 6:39 pm    Post subject: Reply with quote

STILL waiting for BT to come & repair our phone line, I think if I were to try & download it, I'd be dead & buried by the time it finished downloading.

Max speed so far today 33kbps. Twisted Evil
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exportman
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Joined: Mar 26, 2006
Posts: 261
Location: United Kingdom

PostPosted: Thu Sep 02, 2010 7:26 pm    Post subject: Reply with quote

Hi

I got the server error too. After it refused multiple times, my solution was to navigate to the tomtom temp folder and delete all the files it contained.

After that the next time I started the update it was working again.

However, Apart from the interuptions for travelling to and from work I have been trying to complete this download since 10 am yesterday,total downloaded sofar, 583 MB out of 1.77gb !

SO I guess it will be another 3 days at this rate.

Have you noticed everyone is struggling to download the update Then Tomtom email everyone telling them about it being available.
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alanlakes
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Joined: Dec 28, 2005
Posts: 95
Location: Chevington, Suffolk

PostPosted: Thu Sep 02, 2010 11:00 pm    Post subject: Reply with quote

2215 02 September and at last Tomtom have fixed the problem. No more server timeouts.
W & CE map dowloaded in about 30 minutes after 3 days.
Hope thats a global fix and I am not just lucky!
_________________
Tomtom Go 6200, Tomtom GO Android app, Garmin GPSMap 62stc, Garmin Oregon 450, Memory map V5 & V6, Moto G6, CamerAlert, Copilot Premium, MM Tracker.
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Guivre46
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Joined: Apr 14, 2010
Posts: 1262
Location: West London

PostPosted: Thu Sep 02, 2010 11:22 pm    Post subject: Reply with quote

Support still has the 'time out' error message.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
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exportman
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Joined: Mar 26, 2006
Posts: 261
Location: United Kingdom

PostPosted: Thu Sep 02, 2010 11:38 pm    Post subject: Reply with quote

FINALY! Finished downloading around 21.30

Update works OK copied the mapsettings back took a little time to boot but all seems fine now.
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Bullen
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Joined: Jun 21, 2006
Posts: 4

PostPosted: Fri Sep 03, 2010 8:41 am    Post subject: Map Updates Reply with quote

I spoke to TomTom yesterday about the map updates. Having been told it was a connection error my end they finally admitted that they had a server error with the new maps. They have not got a fix for it yet so expect a long wait for the download. Tomtom at their best again! You would have thought after their last download release that did not work that they would be a little more careful, clearly not. Tomtom 950 Live. Crying or Very sad
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alan_sh
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Joined: Aug 25, 2005
Posts: 545
Location: UK

PostPosted: Fri Sep 03, 2010 11:12 am    Post subject: Reply with quote

I'm on Virgin 50mb. The WE maps came down at around 47mb/sec. I'm now doing the whole of WE&C Europe onto an SD card and that's coming down between 35 and 35mb/sec.
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