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diesel_dog
Occasional Visitor
Joined: Aug 08, 2009
Posts: 6
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 Posted: Wed Jul 21, 2010 1:01 am Post subject: Tomtom *50 live issues |
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Hiya everyone, i bought a tomtom 550 live like other's it stopped working (live services) when i logged into tomtom home. I fired off a email to tomtom then decided to phone them, i spoke to a fantastic guy called Joseph who dealt with my issue quickly and effectively, he was proffesional and honest in saying it could take a day or so to fix. Less than 20 minutes later my phone rang he asked me to do a reboot and hey presto live is working again, i can't compliment tomtom highly enough.
For other's who are suffering similar issue's don't panic, phone tomtom and be near your satnav and computer ready for instruction's. It can and will be sorted, tomtom are aware of these issues.
Cheer's, Jamie |
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andy-c1
Lifetime Member
Joined: Feb 05, 2005
Posts: 1039
Location: East Sussex
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| Posted: Wed Jul 21, 2010 4:30 pm Post subject: |
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I've got a 750 ........ I suppose I will hang 10 till they sort their 
_________________
TomTom 5001 |
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alanwalne
Occasional Visitor
Joined: Apr 16, 2006
Posts: 28
Location: Kent
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| Posted: Thu Jul 22, 2010 7:21 am Post subject: |
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| It didn't work on my 750 live, it has been referred to 2nd level support, here's hoping for a speedy resolution. |
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alanwalne
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Joined: Apr 16, 2006
Posts: 28
Location: Kent
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| Posted: Thu Jul 22, 2010 12:05 pm Post subject: |
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| Just to confirm, the rest of my live services work, it is just the traffic that is unoperational. |
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alanwalne
Occasional Visitor
Joined: Apr 16, 2006
Posts: 28
Location: Kent
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| Posted: Thu Jul 22, 2010 12:12 pm Post subject: |
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I thought navcore 9 was the base one for the x50. If that is the case, how can they roll it back to navcore 8?
I am now over 24 hours since my first contact with tomtom about this, we are going away when the Summer Holidays start on Saturday, so i hope it is sorted soon. |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Thu Jul 22, 2010 12:18 pm Post subject: |
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That message was about the x40 models Matt.
I don't think there have been any reported instances of the "Something wrong with your SIM card" issue on the x50's (yet?).
Apart from the problems this OP was having, there have been a couple of reports of just the HD Traffic stopping working, but I think those are a different issue related to subscriptions rather then the software-SIM card problem. |
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alanwalne
Occasional Visitor
Joined: Apr 16, 2006
Posts: 28
Location: Kent
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| Posted: Fri Jul 23, 2010 11:34 am Post subject: |
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| My subs have been reset from their end now And it's all working. I've been advised not to connect to tt home. |
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