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Rowan29a
Regular Visitor
Joined: Aug 22, 2004
Posts: 95
Location: North Yorkshire, England
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 Posted: Mon May 03, 2010 5:19 pm Post subject: |
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| Wendolene wrote: | You will not get any confirmation at all. There are two ways that you can tell if your 12 free Live Services have been activated. 1) Call TT customer services, 2) Check on your actual device, its on the Live Services icon
It will probably take the full 28 days. But remember those 28 days are working days and do not include weekends or bank holidays.
You will find your device has 1 month free from date of purchase anyway. The additional 12 months SHOULD be activated after that. So you should get 13 months effectively free. However, having said that, my free month had just expired before the 12 months was activated. |
Abnsolutely correct Wendowlene. Though I did get an e-mail telling me it had been activated as I had gone through the full Customer Service Support mechanism. Checking my device revealed that Traffic etc expires 13 May 2011.
_________________
Mike -
TomTom 750 Live
iPhone 5 16GB, Kavaj "Dallas" case |
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sollythegolly
Lifetime Member
Joined: Oct 23, 2006
Posts: 28
Location: Hampshire
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| Posted: Mon May 03, 2010 9:21 pm Post subject: |
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Thanks for that Wendoline. I have just checked my device and it tells me that my traffic services are now valid until 26 April 2011.
So clearly TT have dealt with my application. I had no idea that I could acccess that information. A lesson in 'read the manual'.
Grateful thanks O knowledgeable one .......
Respect........
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Today is the tomorrow that you worried about yesterday. |
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Wendolene
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Joined: Sep 17, 2005
Posts: 86
Location: South Manchester, UK.
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| Posted: Mon May 03, 2010 9:28 pm Post subject: |
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That's what this community is all about. I have received help from members of this forum and I am really glad that I could impart some of that learned information to you.
_________________
Cracking Toast Gromit!
TomTom Go Live 750
App: v9.510.1234792.103
Map: Europe v1005.8763
All installed on a 4GB Class 6 microSD Card. |
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TurnAroundWhenPossible
Occasional Visitor
Joined: Apr 12, 2010
Posts: 4
Location: Mayfair LondonUK
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| Posted: Tue May 11, 2010 10:41 am Post subject: A Positve report on TT services- Found to be excellent |
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Thanks for all your info which pointed me in the right direction particularly the tel number.
It may help someone to learn of my experience today.
I had 4 weeks compensation but did not know that I had to sign on to tomtom my account using the tom tom only (not conn to PC)and my email address for user name and follow instructions to activate the compensation extra time ( 4 weeks for me)Dont follow the live menu but do use the main menu-My TomTom Account.
you need your TT Password.
My free time had ended sometime ago and my application was about 35 days old.
I learned this speaking to TOM TOM services on
020 7387 5444
Select Option 1 from the 1st menu and press 0 (zero) at the next menu when you are given options to log an issue with TomTom. You are now put through to the same menu that the 0845 number reaches.
...
Note guys and girls I have changed my mind about TT service because Andrea was charming and ultra helpful, it was all completed in about 5mts and I was a little disappointed it ended so quickly. I was also given a report number for future reference to log my problem.
Also it did not take very long to get service -about 3 minutes at most.
Credit where its due. |
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