Tom Tom Error Messages

[mnealio]

please bare with me because i'm new to this, i've had my Tom Tom One since it first came out and hadno problems with it..............

Now since i have downloaded Tom Tom Home 2.6 when it loads up i get this error message






Component returned failure code: 0x80570015
and a lot of other codes but it will not let me copy and paste it on here for some reason............

hoping someone can help



Thanks


now i havn't a clue what to do.......... can someone please help?

[PaulB2005]

[dhn]

Are you using Firefox as the browser?
_________________
David

[mnealio]

i'm using internet explorer


here is the code i get

ERROR: Exception... "Component returned failure code: 0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE) nsIJSCID.createInstance" nsresult: "0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE)" location: "JS frame :: chrome://tthome/content/logic/comm.js :: anonymous :: line 266" data: no
in chrome://tthome/content/logic/comm.js:266
Stack:
0. chrome://tthome/content/logic/comm.js:266
this.request = new XMLHttpRequest();
1. function rpcCall chrome://tthome/content/logic/comm.js:180
this.setup();
2. chrome://tthome/content/logic/comm.js:53
errorCallback);
3. chrome://tthome/content/logic/comm.js:128
errorCallback));
4. chrome://tthome/content/ui/mainwin/bannerManager.js:89
unimportantError);
5. chrome://tthome/content/ui/mainwin/bannerManager.js:30
this.fetch();
6. chrome://tthome/content/ui/mainwin/mainWin.js:72
this.bannerManager.start();
7. function onLoad chrome://tthome/content/ui/mainwin/mainWin.js:15
gMainWindow.start();
8. function onload chrome://tthome/content/ui/mainwin/mainWin.xul:1
?xml version="1.0"?
Time: Sat, 19 Sep 2009 16:08:31 GMT

[dhn]

You could try uninstalling 2.6 from the computer (using Add/Remove programs) and getting the latest application (2.7) from TT's site and try installing that.

Use this link
_________________
David

[rjbsec]

Uninstall/reinstall will encounter problems unless the 'old' file is re-named e.g. Home_old.

[mnealio]

[rjbsec]

[mnealio]

Hi thanks,

I did that and when i installed 2.7 and it opened i just all a load of error messages again

at my wits end

[rjbsec]

[dhn]

That's another thought......

Have you rebooted the computer between the 2.6 uninstall and the 2.7 install? If not do a reboot now and try connecting the unit to Home again.
_________________
David

[mnealio]

gonna do a system restore now will let you's know how i get on

[rjbsec]

Long time, no hear - hope nothing worse happened

[mnealio]

when i did the system restore i still had the version 2.6 and when i renamed it, and installed the 2.7 i still got all the error messages, so now i have removed all tom tom applications from my computer........ i know if i download it again the same thing will happen.

[rjbsec]

That is weird, I had issues but as soon as I did the uninstall, re-name and re-install my problems went away. Obviously something is causing a conflict on your PC, sometimes anti-virus programmes can do this; on one of my laptops I had Avast A/V installed and it would regularly cause the laptop to crash - had to remove it and now all is well.

There is a piece of free software that I use regularly called CCCleaner that removes all 'rubbish' left on a PC, including in the registry - you could do the restore again, then run CCCleaner and try again but beyond that I'm afraid that I don't have any further suggestions.

Edit
You didn't say you uninstalled 2.6 after the restore - did you miss that step

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!