Sticker request query

alan_dr · Posted: Sat Aug 08, 2009 2:30 pm Post subject: Sticker request query

Hi

I submitted my first camera today and got an email saying I could send an email to request a car sticker. I did this, but now I have received an auto reply saying I need to put the request into your new tracking system. Is this correct? Obviously I am concerned about putting my name & address details into a ticket in case there is some public access.

Cheers
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Alan - iPhone 5 64GB, with CamerAlert, TomTom Europe & CoPilot

Oldboy · Posted: Sat Aug 08, 2009 9:28 pm Post subject:

There is no public access to the Support Contact Page.

The only people who have access to the information you give are the Admin Team. Nobody else, not even Moderators.

Have a look at the Page and see for yourself.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

alan_dr · Posted: Sun Aug 09, 2009 6:21 am Post subject:

Thanks Oldboy. It might be nice if the page said there was no public access. I assume it won't appear in Google either!
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Alan - iPhone 5 64GB, with CamerAlert, TomTom Europe & CoPilot

Oldboy · Posted: Sun Aug 09, 2009 6:56 am Post subject:

It is just a Form Filler that generates an email type, of which you can also receive a copy. The information contained is not held on a Web Page so Google cannot crawl all over it.

I have a much simpler version on my own Web Site used, mainly, to stop Spam.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

alan_dr · Posted: Sun Aug 09, 2009 7:00 am Post subject:

Great - thanks again.
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Alan - iPhone 5 64GB, with CamerAlert, TomTom Europe & CoPilot

Darren · Posted: Sun Aug 09, 2009 8:31 am Post subject:

We'll look at this, it wasn't something we had considered and we never intended you would need to open a ticket for a sticker.

Give us a day or so to see how best to resolver that!
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Darren Griffin

alan_dr · Posted: Sun Aug 09, 2009 9:11 am Post subject:

OK thanks.

I have already submitted the ticket now, so if there is a security issue can you please delete my name details from the ticket.

Thanks.
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Alan - iPhone 5 64GB, with CamerAlert, TomTom Europe & CoPilot

Darren · Posted: Sun Aug 09, 2009 9:55 am Post subject:

No security issue but if you can email me direct with your address (darrenATpocketgpsworld.com) I'll delete the ticket.
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Darren Griffin

alan_dr · Posted: Sun Aug 09, 2009 4:42 pm Post subject:

Hi Darren
Not sure if it was my direct email to you that did it, but I now have a total of 3 tickets for this! 2 appear to have been deleted, 1 remains (status Closed) with my details in it.
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Alan - iPhone 5 64GB, with CamerAlert, TomTom Europe & CoPilot

Darren · Posted: Sun Aug 09, 2009 10:02 pm Post subject:

Fear not, I've culled them all and have your details secure on my laptop.
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Darren Griffin

Andy_P · Posted: Mon Aug 10, 2009 10:08 am Post subject:

Don't leave it on a train! Laughing

stevem999 · Occasional Visitor Joined: Jun 06, 2006 Posts: 46

Sorry, did this issue get resolved? I also submitted a camera and then applied for my sticker via the address listed on the acknowledgement email, and then got told I needed to open a support ticket! I didn't do this as it seemed a bit daft, but I guess my request has now gone the way of the dodo - what should I do to get my sticker??!!

(PS, It was 7th August when I sent my request)

alan_dr · Posted: Wed Aug 26, 2009 6:38 am Post subject:

I emailed Darren directly (see previous post for address) and he sent it out soon after.
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Alan - iPhone 5 64GB, with CamerAlert, TomTom Europe & CoPilot

stevem999 · Occasional Visitor Joined: Jun 06, 2006 Posts: 46

Cheers, I've PM'd him about it.

RobBrady · Posted: Thu Aug 27, 2009 9:25 am Post subject:

Darren's away at the moment, so there will be a short delay receiving your stickers. Fear not though, they'll arrive eventually Smile

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Robert Brady

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