TOMTOM Quality Control

jawilson59 · Occasional Visitor Joined: Apr 20, 2009 Posts: 39

well i returned it to maplins and they were ok about it, got it exchanged for another one at lunchtime (the last in stock) and got back to office. finally got the chance at 5-30pm to open the replacement and guess what, not only was it off centre as well but it was very slightly rotated / skewed so took it back and manager let me take my original back for a day or two to so if i can live with original one, if not he will give me a refund....so 10/10 for maplins customer service but a big thumbs down for tomtom's quality control.....

Andy_P · Posted: Wed May 06, 2009 11:43 am Post subject:

Can you post a picture of the whole front face so we can see the extent of the problem?

jawilson59 · Occasional Visitor Joined: Apr 20, 2009 Posts: 39

my camera isnt good enought to see it....best way i can explain it is just to say the picture isnt centred within the external case frame / border.

when u look really closely u see this small black band on 2 sides that may be attached directly to the lcd panel.....this band correspondences to the side that have too much border.

i wonder if u were to under the screws on the back could you adjust the screen.....anyone ever take a TT apart?

jawilson59 · Occasional Visitor Joined: Apr 20, 2009 Posts: 39

have now got a picture,. will post tomorrow

jawilson59 · Occasional Visitor Joined: Apr 20, 2009 Posts: 39

heres the photo, apologies for the quality, u may need to view it away from a bright window.

if you look closely you will see the distance between the image and the case on the top and to the right is greater than the distance to the left and at the bottom.....tell me what u think.

sorry, i have typed all this and now I cant find out how to add the image......sorry, will try PMing it to Andy_P and see if he can post it....[/img][/url]

mikealder · Posted: Thu May 07, 2009 1:50 pm Post subject:

If you e-mail me the picture I will add it to your post, my e-mail button below this post is active so simply use that - Mike

Andy_P · Posted: Thu May 07, 2009 5:55 pm Post subject:

In the spirit of "teach a man to fish", I've sent jawilson59 some tips on posting images. Hopefully, he can get it running himself Smile

jawilson59 · Occasional Visitor Joined: Apr 20, 2009 Posts: 39

This is TT's response to the image i sent the:

"Looking at the image supplied and the fact the one in the store was the same as yours (ACTUALLY THE ONE IN STORE WAS WORSE AS IT WAS ROTATED!!!) I am lead to believe there is nothing wrong with the device. The tomtom has passed our Quality control and the unit does not need to be repaired, both myself and several of my co workers have looked at the image and we cannot book the unit in for repair due to the LCD being 1mm to one side. The opening for the screen allows a certain tolerance and the unit is well within this to allow it to function."

i will post the image and some others tomorrow.

jawilson59 · Occasional Visitor Joined: Apr 20, 2009 Posts: 39

think this issue is a dead duck now. i had sent Mike an email with some photos to be posted so u guys could see what i mean, but it hasnt got posted.

In relation to TT's reponse quoted above i sent this:

You mention Tomtom Quality Control.....would you accept a LCD tv that the panel wasnt centred within the frame of the TV??

and they responded with:

The unit is tested to British standards and it is well within any guidelines we have to follow, there is nothing wrong with the tomtom you have.

Very Happy

So based on the fact that the other I saw in the shop was worse, think I will just cut my losses as you could open 50 boxes and not get 1 that was right (please dont reply to this post saying urs is perfect Sad

)

Thanks for all the input.

mikealder · Posted: Tue May 12, 2009 11:42 am Post subject:

I got the pictures but couldn't find which thread they were for!

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