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austhorpe
Occasional Visitor
Joined: Nov 26, 2004
Posts: 40
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 Posted: Sat Apr 11, 2009 7:09 pm Post subject: Help please - No sound |
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Hi,
I am pretty puzzled, I used to have navigation sound albeit with a severe stutter, however now I have no voice!
The speaker is still working, I installed an MP3 and that plays fine, so once again it seems its a software fault.
I am running v8.302 - Please any advice/help would be greatly appreciated.
On another point - its a bit of a rant, I got this 720 in 2007, I had to take the first one back as the phone calls did not work, this second one has never really been right. I mean what with stutters, crashes, and many other faults!
How can they get away with this?
Rant over - I hope someone can fix my sound for me!
Thanks |
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sat Apr 11, 2009 7:10 pm Post subject: |
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Assuming you have a voice option selected, try a soft reset (paper clip in reset hole underneath).
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Darren Griffin |
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austhorpe
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Joined: Nov 26, 2004
Posts: 40
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| Posted: Sat Apr 11, 2009 7:14 pm Post subject: |
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| Darren wrote: | | Assuming you have a voice option selected, try a soft reset (paper clip in reset hole underneath). |
Tried it - nothing!
Does not even give that sound it does after a reset, you know that sound like b bum b bum! |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sat Apr 11, 2009 7:19 pm Post subject: |
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| Switch it on and go to Change Preferences/ Speaker Preferences and select built in speaker for both the Spoken instructions and music, now see what the device does, if you had set it to line out/ BT or FM then you sometimes hear nothing - Mike |
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austhorpe
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Joined: Nov 26, 2004
Posts: 40
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| Posted: Sat Apr 11, 2009 7:22 pm Post subject: |
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| mikealder wrote: | | Switch it on and go to Change Preferences/ Speaker Preferences and select built in speaker for both the Spoken instructions and music, now see what the device does, if you had set it to line out/ BT or FM then you sometimes hear nothing - Mike |
Set to internal - still dead, not even a crackle!  |
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253
Lifetime Member
Joined: Mar 05, 2007
Posts: 1058
Location: The green bit between the M40, M4 and M25.
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| Posted: Sat Apr 11, 2009 9:05 pm Post subject: |
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Know it may sound daft, have you got the volume turned up?
it happened to me today on my 720 for no reason i can think of. was working, turned it off when I got out of the car. 45 mins later, back in, turn it on and drive off. Nothing. Turned it off and on again, nothing. Strange i thought. Checked the volume slider and it was down to lowest!! Turned it to 75% and all is well again.
Funny one that.
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Triumph Tbird 1700. And now a Bonnie T100. |
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austhorpe
Occasional Visitor
Joined: Nov 26, 2004
Posts: 40
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| Posted: Sat Apr 11, 2009 9:26 pm Post subject: |
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| 253 wrote: | Know it may sound daft, have you got the volume turned up?
it happened to me today on my 720 for no reason i can think of. was working, turned it off when I got out of the car. 45 mins later, back in, turn it on and drive off. Nothing. Turned it off and on again, nothing. Strange i thought. Checked the volume slider and it was down to lowest!! Turned it to 75% and all is well again.
Funny one that. |
Thanks for the efforts so far, but I do have the volume up.
As I said before MP3 fine, no voices, no sound when I do a reset, wont read traffic, and when I make a call can not hear the other person.
Cheers |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sat Apr 11, 2009 9:35 pm Post subject: |
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| What are the settings you have got within Change Preferences/ Speaker Preferences for both the Nav voice and the music? - Mike |
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Jackanapes
Occasional Visitor
Joined: Jun 11, 2005
Posts: 8
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| Posted: Sat Apr 11, 2009 10:03 pm Post subject: |
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| Just a thought - I recently found that the sound stopped working on my 930T when I ran it with the power lead disconnected. It started working again when I plugged the lead back in. I wondered whether it was to preserve power, but I don't remember my old 700 doing that. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sat Apr 11, 2009 10:48 pm Post subject: |
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| Jack, thats a very valid point, with the newer software if the device is low on battery capacity it does tend to knock the sound off, give the unit a full charge and try again as this might answer whats wrong - its a shame the software doesn't give any indication of the audio being muted automatically though - Mike |
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austhorpe
Occasional Visitor
Joined: Nov 26, 2004
Posts: 40
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| Posted: Sat Apr 11, 2009 10:49 pm Post subject: |
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| mikealder wrote: | | What are the settings you have got within Change Preferences/ Speaker Preferences for both the Nav voice and the music? - Mike |
All set to internal speaker. |
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austhorpe
Occasional Visitor
Joined: Nov 26, 2004
Posts: 40
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| Posted: Sat Apr 11, 2009 10:51 pm Post subject: |
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| mikealder wrote: | | Jack, thats a very valid point, with the newer software if the device is low on battery capacity it does tend to knock the sound off, give the unit a full charge and try again as this might answer whats wrong - its a shame the software doesn't give any indication of the audio being muted automatically though - Mike |
Its been plugged into my computer for the last couple of hours (you think that will be sufficient?) will run up and try it.
Cheers |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sat Apr 11, 2009 10:53 pm Post subject: |
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| Leave it over night and then try it, the PC connection has a very slow charge capability compared to the car chargers - Mke |
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austhorpe
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Joined: Nov 26, 2004
Posts: 40
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| Posted: Sat Apr 11, 2009 10:55 pm Post subject: |
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| mikealder wrote: | | Leave it over night and then try it, the PC connection has a very slow charge capability compared to the car chargers - Mke |
Sat with it now - no sound.
You would think the sound would work while i have it plugged in to the USB (imitating the environment when its charging in the car) surely it does not knock the sound off when its charging, if it does you would hardly ever hear the bloody sound!!!
Getting very  off!
Thanks for the suggestions! |
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austhorpe
Occasional Visitor
Joined: Nov 26, 2004
Posts: 40
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| Posted: Sat Apr 11, 2009 11:00 pm Post subject: |
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| mikealder wrote: | | Jack, thats a very valid point, with the newer software if the device is low on battery capacity it does tend to knock the sound off, give the unit a full charge and try again as this might answer whats wrong - its a shame the software doesn't give any indication of the audio being muted automatically though - Mike |
Its been plugged into my computer for the last couple of hours (you think that will be sufficient?) will run up and try it.
Cheers |
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