v825 map failure update

PaulB2005 · Posted: Thu Mar 12, 2009 9:59 am Post subject:

It was 1:30 am when it worked so it was a relief. I hate going to bed with things like this unresolved....

Favourites - no. Always keep them as a POI file. Easier to manage and no messing when you update maps. Just Speed Cams and re-pair the Mobile Phone and i was done...

Gee-Pee · Posted: Thu Mar 12, 2009 10:32 am Post subject:

PaulB2005 · Posted: Thu Mar 12, 2009 10:37 am Post subject:

Well it comes from Garmin ownership where sometimes it easier to find the co-ords of a destination with Google Earth and type them into a CSV file. I can update a CSV file for my Favs / POIs for the Garmin with Excel or Notepad and then save another copy without the column headings and convert to OV2 for the TT.

Gerry123 · Posted: Fri Mar 13, 2009 7:25 am Post subject: Latest W&C Europe Maps

Bought this the other night.

Tried twice to install through TTH, failed both times. Over three hours wasted. Was running Vista at the time. My PC is dual boot to old XP. Started in XP, downloaded again, worked first time.

More than a coincidence methinks.

G8AMB · Occasional Visitor Joined: Aug 30, 2007 Posts: 9

Well I had my TomTom fault ticket moved to second line a few days ago, but no update.

I also tried it on an old XP machine a couple of days ago with no success.

However last night I thought I would have another quick go on my Vista PC and O2 broadband connection.

Hey Presto, after about half an hour is had all successfully completed with no errors.

It sounds like TomTom may have fixed the problem - but who knows what really happened.

I am going to leave the ticket open with them to see if they come back with anything.

After several frustrating hours I now have the update I paid hard cash for. No wonder people pirate these things!

Ianr8 · Occasional Visitor Joined: Mar 14, 2009 Posts: 5

Hi,
I found this forum last Wednesday and glad (yet very frustrated) that others are having the same problem.
I'm onto my second unit and tried to download the map this morning. It failed again at excatly the same place as has been reported earlier. I'm with O2 as well. (xp machine fails on 'crpoi' extraction) Sad

I've logged a question with Tomtom but see their support only works Mon-Fri. I'm loathed to use the suggested work around as the product is brand new and will I get this problem when I want to download maps in future.

mikealder · Posted: Sat Mar 14, 2009 9:39 am Post subject:

Welcome to the forum, is your PC cable connected to the internet modem or is the data being sent using WiFi - I have known WiFi networks to cause strange problems with the Home software and map updates - Mike

Ianr8 · Occasional Visitor Joined: Mar 14, 2009 Posts: 5

No it's hard wired from my router into the back of my pc.

PaulB2005 · Posted: Sat Mar 14, 2009 1:21 pm Post subject:

Did you have any other updates to install at the same time - i.e. QuickFix, MapShare etc?

If so, try installing them first (without the map selected) and then try the map again...

Ianr8 · Occasional Visitor Joined: Mar 14, 2009 Posts: 5

Yes I did all of the smaller installs first to bring the unit up to date before using the lastest map update.
I've also this morning hooked the unit up to my laptop (vista business & hard wired to router) and tried again. Still no joy. Only another hour wasted! Fails at exactly the same spot.
It's a shame really as the unit itself is great but I fear I'm going to send it back unless Tomtom come up with something sensible next week.

Ianr8 · Occasional Visitor Joined: Mar 14, 2009 Posts: 5

Heard back from Tomtom today and they had the cheek just to repeat the work around you guys found. So much for Support!!!. I'd heard it was bad but this is riduculous.
Anyway it's all done now so I just wanted to say a big Thank You for finding away around this.
Apart from this 'hiccup' I think the 740 is a cracking unit (have already subscribed and downloaded the database).
Thanks once again
Ian

bazzaNW · Posted: Thu Apr 02, 2009 1:09 am Post subject: same problem on 930

Got my postcode sorted thanks to the forum, thought I'd check what map was available. Under the guaranteed map thing it said I could download latest version free.
Spent ages downloading, on direct cable to my router, on Tiscali not O2.
Downloads ok but screws up on install.
Read all this forum and checked the zip file. If I click on the zip file it just says the file is corrupt.
At one point I lost all europe maps and just had america.
Did a restore to get back where I was.
Tried deleting map folder and re downloading the free update 4 times, every time it is corrupt.

Ianr8 · Occasional Visitor Joined: Mar 14, 2009 Posts: 5

Sorry to hear you're having problems too. I evenetually heard back from tomtom who basically told me to do what had been suggested on this forum. Not exactly helpful but I've done it and the unit's been fine since. In fact I think it's brilliant having never had a satnav before. Travelled back from Aviemore to Exeter yestersday and it got every traffice jam right- amazing!.
Good luck.

G8AMB · Occasional Visitor Joined: Aug 30, 2007 Posts: 9

Well I got an email from TomTom saying my new map is ready for collection.

Just tried and I am getting the same problem.

I am wondering if their systems just can't cope with the demand.

Anyone else having problems?

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