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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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 Posted: Sat Feb 28, 2009 1:45 am Post subject: Re: this is a first |
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| silversurfer wrote: | | tomtom support have phoned ME at home to tell me that i was advised correct the first time i questioned getting the new maps with the LMG, i will only be allowed the 815 maps and so will anybody else who turned there tomtom on while there was only 815 maps |
That is outrageous and just plain WRONG.
I suggest you take a screen grab of their webpage https://www.tomtom.com/latestmap/ and store it, in case they sneakily try to change it.
You should also send copies to them.
This is how it appears tonight:
NOTE: "So if a newer version of your map is available within 30 days of first using your device, you can download it for free(1x) at TomTom HOME!" (my bold text).
The Home Help file gives a similar story:
NOTE: "Your map will then be updated to the latest version available" (my bold text).
Those have been the established conditions ever since the LMG was devised.
It is perfectly clear and they can't wriggle out of it.
If they are honouring free remote controls to purchasers of the 940 at Halfords because of dodgy advertising copy, they can certainly honour this. |
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revmrf
Occasional Visitor
Joined: Feb 15, 2009
Posts: 36
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| Posted: Sat Feb 28, 2009 2:44 am Post subject: |
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| I just downloaded v 8.25 of USA & Canada with no problem. I'm using a refurbished XL that had v 7.10 and I couldn't get LMG as TT changed their policy on refurbished devices in the U.S. It has many corrections that lacked in my old version. However, it doesn't have a city that's nearby. As I'm a newbie to TT, how do I notify them of this error. |
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silversurfer
Regular Visitor
Joined: May 28, 2004
Posts: 120
Location: sutton on sea .lincolnshire
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| Posted: Sat Feb 28, 2009 6:04 am Post subject: Re: this is a first |
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| Andy_P wrote: | | silversurfer wrote: | | tomtom support have phoned ME at home to tell me that i was advised correct the first time i questioned getting the new maps with the LMG, i will only be allowed the 815 maps and so will anybody else who turned there tomtom on while there was only 815 maps |
That is outrageous and just plain WRONG.
I suggest you take a screen grab of their webpage https://www.tomtom.com/latestmap/ and store it, in case they sneakily try to change it.
You should also send copies to them.
This is how it appears tonight:
NOTE: "So if a newer version of your map is available within 30 days of first using your device, you can download it for free(1x) at TomTom HOME!" (my bold text).
The Home Help file gives a similar story:
NOTE: "Your map will then be updated to the latest version available" (my bold text).
Those have been the established conditions ever since the LMG was devised.
It is perfectly clear and they can't wriggle out of it.
If they are honouring free remote controls to purchasers of the 940 at Halfords because of dodgy advertising copy, they can certainly honour this. |
I explained all this and told him what their web pages where saying reading it word for word , but they were adamant that there was no way i was getting the new maps.
I will try again in a few days and fire off a few emails with the screen shots in but not holding my breath.
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Sat Feb 28, 2009 9:32 am Post subject: |
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Also note this wording
| Quote: | Latest map guarantee
Your device houses our best maps – and our latest map guarantee makes you right up to date. If we release a new version of your device's map within 30 days of your purchase, you can download that map for free via TomTom HOME. |
Spotted on this page
I'm keeping a copy of that page.... |
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gerrydurkan
Lifetime Member
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Joined: Sep 04, 2006
Posts: 11
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| Posted: Sat Feb 28, 2009 10:30 pm Post subject: |
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| E/mailed tomtom support today regarding LMG ,they say I am entitled to the latest map ,which they say is v825 ,but they are still offering me v815 |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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| Posted: Sun Mar 01, 2009 9:58 pm Post subject: |
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I think if you look around the forum, you will find that LMG has ALWAYS been flaky when a new map is released - their LMG server or whatever has not yet been updated to show v825. Leave it for a couple of days and it'll change.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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navver
Regular Visitor
Joined: Dec 12, 2005
Posts: 111
Location: Chipping Sodbury
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| Posted: Mon Mar 02, 2009 9:47 pm Post subject: |
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Sorry, but being a pedant.
Taking TT's statement, "If we release a new version of your device's map within 30 days of your purchase you can download that map for free via TomTom HOME".
If the words 'within 30 days of your purchase' are associated with 'If we release a new version of your device's map' then you are entitled to it.
If the words 'within 30 days of your purchase' are associated with 'you can download that map for free' then you are not entitled to it.
It's not clear English but I think it can be construed as you are entitled to the map if it was issued between the date your TT was manufactured and the date you bought it, but not if it was issued up to 30 days after you bought it.
Remember they are not an English company and probably wrote the LMG in Dutch then had it translated into English |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Mon Mar 02, 2009 10:06 pm Post subject: |
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But in the version that Paul quotes above, there *is* a comma, which clearly puts the "30 days" with the "latest map"  |
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hazzamon
Occasional Visitor
Joined: Dec 06, 2008
Posts: 31
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| Posted: Tue Mar 03, 2009 1:23 am Post subject: |
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| navver wrote: | | Remember they are not an English company and probably wrote the LMG in Dutch then had it translated into English |
They can still afford English lawyers. |
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Calomax
Lifetime Member
Joined: Sep 30, 2005
Posts: 988
Location: St Martin's, Guernsey
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| Posted: Tue Mar 03, 2009 9:32 am Post subject: |
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Most likely the "support" rep  who said you can't have v825 didn't know the answer so made it up as he went along. Most other posters have been told they can have it but may have to wait a couple of days.
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Tue Mar 03, 2009 9:42 am Post subject: |
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My email from TT says
| Quote: | | The version 825 map was released on the same day as you sent your message. It usually takes a few days for new maps to be uploaded to TomTom Latest Map Guarantee Server. We recommend that you try again in a few days. If you are near the end of the Latest Map Guarantee period and are unable to access the map, then please send a copy of proof of purchase for your TomTom product to us and we will request that the latest map be applied to your account. |
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navver
Regular Visitor
Joined: Dec 12, 2005
Posts: 111
Location: Chipping Sodbury
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| Posted: Tue Mar 03, 2009 8:37 pm Post subject: |
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Andy_P
In the version quoted by you and silver surfer there is no comma. They look more like extracts direct from the TT source.
PaulB2005's version looks like he typed it himself with a comma.
A little comma does make a difference. But like I say I am a pedant.
I write specifications for building work to be tendered and carried out by contractors. You would be amazed at the number of different meanings that can be read into half a dozen or so simple words by various parties who all want them to mean something in particular to suit their purposes. Large sums of money can be gained or lost by a different interpretation of a loosely worded phrase. |
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navver
Regular Visitor
Joined: Dec 12, 2005
Posts: 111
Location: Chipping Sodbury
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| Posted: Tue Mar 03, 2009 8:40 pm Post subject: |
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Oops, sorry Andy_P, there is a comma in the versions you both posted.
Should've gone to Specsavers. |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Tue Mar 03, 2009 9:46 pm Post subject: |
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| Quote: | | PaulB2005's version looks like he typed it himself with a comma. |
Just to clarify my post was an un-edited copy and paste from the email. No artificial commas added.  |
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alanji
Lifetime Member
Joined: Sep 04, 2006
Posts: 179
Location: Somerset
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| Posted: Thu Mar 05, 2009 12:48 pm Post subject: |
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Not often I side with TomTom and the LMG wording is definitely ambiguous. However, if you read the first para:
When you buy a brand new TomTom device, there’s a small chance that a newer map has been released since your device was manufactured.
Note the bold words. The LMG is intended to upgrade to the map available when you purchase (in practice when you first turn it on, if you can upgrade via HOME) in case the unit has been sitting on the shelves for 6 months. This seems reasonable to me.
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Alan
Go 750 LIVE Europe Map 870.3406
Go 720 W Europe Map 865.3245
One XL W Europe. Map 715.1689
Dell Axim & TT3
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