TTGO 530 Map Share Not Working

hundleton1 · Occasional Visitor Joined: Jul 13, 2005 Posts: 9

hi guys i have a new TT Go 530, the problem is i get the below error in tomtom home when i try to upload my mapshare changes

Unable to connect to tomtom map share server (url unknown)

any ideas ?

richard345 · Posted: Tue Feb 03, 2009 9:41 pm Post subject:

When Home starts, are you signed in? Can you access any of the other services, like Add Maps or Voices?

I've just connected my 520 and although there are no MapShare updates available, there do not appear to be any problems with the servers right now.

Try disconnecting your device and have another go.
_________________
Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

Andy_P · Posted: Wed Feb 04, 2009 1:25 am Post subject:

Not sure if this will be relevant, but assuming you are on an ordinary domestic broadband connection, check in Home's Tools menu / TT Home Preferences / 'Connection' tab. It should have "Direct connection to the Internet" selected.

And is this happening when you try to download MapShare corrections (from them to you)?
Or is it only after it has done that, and it is then trying to do the upload of changes you've made yourself (from you to them)?

fluke9 · Posted: Wed Feb 04, 2009 10:03 pm Post subject:

I have the same problem since my new 730 got here, it says there are updates but when I click "update and install I get the error unknown url box.

Edit:
The latest map guarantee is playing up as well.
_________________
TTGO730
App 8.351 (9982/090518) OS:315187
GPS v1.20, Boot 5.5120
Map WCE 845.2645
iPhone 4S 3 (Contract)
========
Dave.

richard345 · Posted: Thu Feb 05, 2009 12:03 am Post subject:

Well, I stand corrected, MapShare has failed for me this evening. The error report shows:

ERROR: Exception: Unable to connect to the TomTom Map Share server (URL unknown)
Stack:
0. chrome://tthome/content/ui/subtask/update/update.js:833errorCallback(newException(this._stringBundle.GetStringFromName("mapUploadServerNotFound")));

snip

Time: Wed, 04 Feb 2009 22:56:36 GMT

When I connected via Home, the Update started automatically and appeared to connect to the server only to report that there were no updates available. The above error appeared alsoinstantly after agreeing to upload my own MapShare changes.

I was logged in inside Home.

A question has been sent to TomTom support.
_________________
Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

pcaouolte · Posted: Thu Feb 05, 2009 1:55 pm Post subject:

I did not get a mapshare update last night even though I had not connected to home for several days. Recently mapshare updates have been released on a daily basis. It looks like there is a problem at the server end.
_________________
Paul

richard345 · Posted: Thu Feb 05, 2009 8:11 pm Post subject:

This response from TomTom Support came in at around 11:00 this morning -

Dear Mr L,

Thank you for contacting TomTom Customer Support about Map Share™.

We have temporarily disabled Map Share as we are carrying out maintenance on our servers. TomTom will reactivate Map Share when the situation is resolved.

We are working as hard as we can to reactivate Map Share as soon as possible. Please accept our apologies for the inconvenience caused.

Best regards

I've just connected via Home and downloaded MapShare corrections, but uploading my correction failed with a similar error to the one I had yesterday. Seems as if they don't actually know what's going on.

As I've only deleted a roundabout and replaced it with a set of traffic lights, I guess it's not that important. Maybe it will go up in a day or so.
_________________
Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

richard345 · Posted: Thu Feb 05, 2009 9:25 pm Post subject:

It looks as if the servers are back on line in both directions now. I've just connected again and my update went through to TomTom.

Question remains open, I've asked them to confirm that everything is OK again their end.
_________________
Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

	PocketGPS
	Web