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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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 Posted: Tue Nov 04, 2008 8:14 pm Post subject: |
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Try a factory reset.
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Darren Griffin |
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stealthdevil
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Joined: Jul 05, 2007
Posts: 40
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| Posted: Tue Nov 04, 2008 8:30 pm Post subject: |
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I chose "Reset To Factory Settings" and it's still the same. It says "unable to connect to server", if I go to preferences - version - network, it shows it has reception along with the IMEI number etc.
After a minute it just says "LIVE Services do not work..." |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Tue Nov 04, 2008 8:54 pm Post subject: |
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Does it have this problem with all the Live services? - can you try the weather option and see if that works.
Also on the screen where the device shows the IMIE number etc there should be an option to view services (or similar) tap that and it should reveal the services allocated to your device, do they show 3 months remaining - Mike |
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stealthdevil
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Joined: Jul 05, 2007
Posts: 40
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| Posted: Tue Nov 04, 2008 9:17 pm Post subject: |
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| mikealder wrote: | Does it have this problem with all the Live services? - can you try the weather option and see if that works.
Also on the screen where the device shows the IMIE number etc there should be an option to view services (or similar) tap that and it should reveal the services allocated to your device, do they show 3 months remaining - Mike |
Non of the live services work. It says
"TomTom LIVE services do not work abroad or in an area without coverage Error code: 107"
I took a drive down to another part of the city, made sure I had reception and tried again. Same thing happened. Did a factory reset their, and still the same thing..
Where it shows the imei number etc. and sim number, it does not give me the option to view anything else, except to go back. The status says "Not Connected" |
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Guinness2702
Regular Visitor
Joined: Oct 23, 2008
Posts: 156
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| Posted: Tue Nov 04, 2008 10:14 pm Post subject: |
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| stealthdevil wrote: | "TomTom LIVE services do not work abroad or in an area without coverage Error code: 107"
I took a drive down to another part of the city, made sure I had reception and tried again. Same thing happened. Did a factory reset their, and still the same thing..
Where it shows the imei number etc. and sim number, it does not give me the option to view anything else, except to go back. The status says "Not Connected" |
Hmm, don't want to worry you, but check you have the UK version / UK SIM.
The SIM ID should begin 8944 for UK. If it's 8931, you have one from the Netherlands. |
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stealthdevil
Occasional Visitor
Joined: Jul 05, 2007
Posts: 40
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| Posted: Tue Nov 04, 2008 10:18 pm Post subject: |
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| Guinness2702 wrote: | | stealthdevil wrote: | "TomTom LIVE services do not work abroad or in an area without coverage Error code: 107"
I took a drive down to another part of the city, made sure I had reception and tried again. Same thing happened. Did a factory reset their, and still the same thing..
Where it shows the imei number etc. and sim number, it does not give me the option to view anything else, except to go back. The status says "Not Connected" |
Hmm, don't want to worry you, but check you have the UK version / UK SIM.
The SIM ID should begin 8944 for UK. If it's 8931, you have one from the Netherlands. |
My SIM id starts with 8944
I'm sure its the UK version..
I tried resetting it by holding down the off button for 15 seconds, that didn't work either..
I'm really out of things to try, and not at all happy being stuck with a broken unit. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Tue Nov 04, 2008 10:28 pm Post subject: |
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| There is very little else to suggest on this issue other than your account hasn't been activated on the TomTom server for some reason, give them a ring in the morning on 0845 161 0009 and let us know if they resolve the issue - Mike |
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playswell
Regular Visitor
Joined: Feb 23, 2008
Posts: 91
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| Posted: Tue Nov 04, 2008 11:40 pm Post subject: Well |
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| Darren wrote: | | For anyone that is a subscriber here we'd welcome feedback on our data compared to RoadAngel's good and bad! |
Darren up the M23 from jn 11 heading towards m25 1 alert on the wrong side of the road. A22 Bypass same alert when i headed both diretions. It missed the mobile in tollgate hill broadfield, the mobile on the bend near jn 10 on M23 need i say more? that was a short 22 mile each way trip |
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stealthdevil
Occasional Visitor
Joined: Jul 05, 2007
Posts: 40
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| Posted: Wed Nov 05, 2008 2:26 am Post subject: |
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I have no idea what I did, but my live services is now working all by itself! tested out a few things including hd traffic and all seems well!
Strange, but at least its working now in time for my morning commute tomorrow! |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Wed Nov 05, 2008 8:41 am Post subject: Re: Well |
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| playswell wrote: | | Darren wrote: | | For anyone that is a subscriber here we'd welcome feedback on our data compared to RoadAngel's good and bad! |
Darren up the M23 from jn 11 heading towards m25 1 alert on the wrong side of the road. A22 Bypass same alert when i headed both diretions. It missed the mobile in tollgate hill broadfield, the mobile on the bend near jn 10 on M23 need i say more? that was a short 22 mile each way trip |
Whose data is this? The LIVE speed cam data?
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Darren Griffin |
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jonstatt
Regular Visitor
Joined: Jul 19, 2005
Posts: 140
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| Posted: Wed Nov 05, 2008 9:19 am Post subject: |
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I think TomTom Home's server is not fully set-up for the x40 range yet.
Map guarantee is not working properly
There are no optional maps available. There is also no way to get a price on quarterly map updates.
No subscription for HD traffic purchase comes up as an option (it should do even in the 3 month trial period)
Some retailers are insisting the release date is next MOnday. Do you think TomTom let some stock go a little early? |
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nashmills
Regular Visitor
Joined: Nov 10, 2006
Posts: 131
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| Posted: Wed Nov 05, 2008 1:28 pm Post subject: |
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My 940 is out on the van for delivery today but I am at work so will have to collect from the courier's depot this evening. As this will be a 50 mile round trip in the rush hour I was wondering if I will be able to take it out of the box and start using it to get home once I have collected it?
Or do I need to register it in some way before I can start using it? |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Wed Nov 05, 2008 1:29 pm Post subject: |
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You can use it fresh out of the box 
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Darren Griffin |
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nashmills
Regular Visitor
Joined: Nov 10, 2006
Posts: 131
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| Posted: Wed Nov 05, 2008 1:33 pm Post subject: |
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| Darren wrote: | | You can use it fresh out of the box |
Cool! Thanks Darren. |
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portman
Frequent Visitor
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Joined: Nov 10, 2005
Posts: 435
Location: Dorset
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| Posted: Wed Nov 05, 2008 2:23 pm Post subject: |
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When are the v815 maps out?
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Samsung Mega
Tomtom 500
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