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Map Update - No Quote!

 
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ogowling
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Joined: Dec 19, 2007
Posts: 2

PostPosted: Mon Oct 13, 2008 6:01 pm    Post subject: Map Update - No Quote! Reply with quote

Forgive me if this has been mentioned else where but I have only seen people struggling with connection issues not similar to my problem -

When clicking the "Get a Quote" link the website, TomTom Home loads up, the mapsI can purchase are shown, but all at full price, not at the discounted rates. Also, there is no mention of the "subscription" either.

I have emailed Tomtom but seem to have got a stock reply -

____________________________________________________
Please go to this link:

http://www.tomtom.com/products/maps/index.php?Lid=1

Once there please the click on :

Discover all the benefits of the map update service.

Then follow the links and you should then get a qoute. But do it through the new account.

____________________________________________________

I am trying to do this with a Tomtom 720 with the latest version of tomtom home.

Any ideas?

Cheers
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Andy_P
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Mon Oct 13, 2008 10:10 pm    Post subject: Reply with quote

Are you using Home v2.4?
I think it only works with that version.
I haven't tried using the route you've used (ie from the website), just open Home and select "Update my Go" then select "Maps" and a new window pops up straight away:

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ogowling
Occasional Visitor


Joined: Dec 19, 2007
Posts: 2

PostPosted: Mon Oct 13, 2008 10:16 pm    Post subject: Reply with quote

Yes i'm using Version 2.4

I've tried both ways to update the maps but both times it takes me to the usual maps screen when purchasing maps, all at full price. Clicking "update" just comes up with a message saying that there are no new updates Rolling Eyes
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dchbrown
Lifetime Member


Joined: Mar 02, 2006
Posts: 18

PostPosted: Wed Oct 15, 2008 7:48 am    Post subject: Reply with quote

that was happening to me too

tomtom are still trying to work out whats wrong - but i solved it myself

I have a 520 and i had maps on both the internal memory and the external. in fact i had the same maps on both, the problem with this is that when you go to the map change page both are listed with the same name. so i edited the .pna file to rename them to UK - Internal and UK - External.

What im thinking is that when it reads the Tomtom to check for the updates it doesnt offer the update service because its not available for UK - Internal maps Laughing Out Loud

When i changed the name back it offered me the update straight away.

Have you done something similar?
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p60
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Joined: Apr 09, 2007
Posts: 19
Location: Plaistow London

PostPosted: Wed Oct 15, 2008 10:51 pm    Post subject: Reply with quote

I am having this trouble getting no offers,got my 920 in January western & central europe v.710 this was so out of date in my area I got uk map in june 7.20 that was just the same, I called cs. they told me I could not update the uk map for the 920 to 8.10 told me to use mapshare and would have to pay 99.99 for new western europe there's no way I would spend that kind of money,sooner get something with navteq maps on much more detail on them like roads.
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