Don't renew your Tomtom traffic subscription early

lawt · Occasional Visitor Joined: Nov 21, 2007 Posts: 1

About a month before my Tomtom traffic subscription was due to expire I received an option on Tomtom Home to renew my subscription for another year. I did it and I really wish I hadn't.
The renewal was accepted and the money taken very efficiently, but from that moment on my Traffic service stopped working. I've been onto Tomtom many times now and this still hasn't been resolved, it appears that my new subscription, due to start mid September has overwritten my existing subscription. The result is that my device will not be able to receive any Traffic data until the new contract starts in another week an a half. Tomtoms helpline have been useless, "It's been escalated" is all I can get out of them, but I've now been without a service, which I've paid for, for 2 weeks now. My advice, don't renew until it runs out.
Still, I've still got my TMC radio option, but of cause that is totally useless and never reports any traffic hold-ups (see loads of other forums on this).
Won't be buying another Tomtom.

mug · Occasional Visitor Joined: Sep 29, 2004 Posts: 24

Not sure, but I wonder if this is related to the same problem I have had for 6 weeks now? I replaced my PDA running TT with a new TT930 and have never been able to get the traffic subscription working since. Numerous coms with TT support, who have had me do numerous resets, clear flash's, deletion/re-establishment of connections with my phone etc - all to no avail. Originally, the error message I got said the data I was trying to access had been purchased for a different device (despite "my tomtom" showing the correct new device code) now I just get a message saying there is a server error.

On yet another call to TT support today (they promised to call me back last week....) they have told me this is a problem affecting 100's of traffic subscribers in the UK and 2nd line are still investigating. They have said they will extend my subscription, but frankly that is not my real concern - I am just hacked off at not being able to use a service on my shiny, standard, top of the range product that used to work fine on my knackered old PDA!

Anyone else getting this message?
_________________
TT 930T and Traffic subscription
.....has replaced my.......
PDA: iPAQ 5550
Application: TT 5.17 with Traffic
GPS: TT bt gps in TT hard wired cradle
PDA Mount: Silver Shield Amplified Speaker Mount & Cradle.

SpikeyMikey · Posted: Fri Sep 05, 2008 4:11 pm Post subject:

Hi.

Sorry you've had problems but I can assure you that when I have renewed my Traffic sub early twice, (once due to a promotion and once due to a holiday), it is seamless and the new sub gets added on to the old one.

I suspect, as already has been said, that there is a problem at TT.

Nothing new there then! Wink

Edit: @mug. Have you reset your account in the Plus services area on the TT website? Just a thought
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

SpikeyMikey · Posted: Fri Sep 05, 2008 4:17 pm Post subject:

Sorry!

How rude of me ....

Welcome

lawt
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

mug · Occasional Visitor Joined: Sep 29, 2004 Posts: 24

SpikeyMikey · Posted: Fri Sep 05, 2008 5:15 pm Post subject:

Have you tried to see if you can still access Traffic on your iPaq, assuming you still have the setup running?
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

mug · Occasional Visitor Joined: Sep 29, 2004 Posts: 24

SpikeyMikey · Posted: Tue Sep 09, 2008 8:54 am Post subject:

It means that the process you used to transfer the Traffic to your new device either wasn't correct or there is a problem at the TT end.

Speaking to them MAY resolve the issue Wink

Try going through the account reset procedure again and make sure your device is showing correctly in your account.

Good Luck
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

apv245 · Occasional Visitor Joined: Apr 02, 2006 Posts: 3

After a week of naive discussion with TomTom I now have the same message as reported earlier; ie this is a problem which has ben escalated and we will give you a refund. No predicted fix date.

mug · Occasional Visitor Joined: Sep 29, 2004 Posts: 24

my latest update from TT Support........

"At this moment we are still having issues with the traffic server and most users are not able to use the Service. Our apologies for the inconvenience."

Which is a bit odd 'cause it works a treat on my old iPaq despite the fact that the device code shown on my tomtom is the device code for the new 930T - I think they must have some real system problems.
_________________
TT 930T and Traffic subscription
.....has replaced my.......
PDA: iPAQ 5550
Application: TT 5.17 with Traffic
GPS: TT bt gps in TT hard wired cradle
PDA Mount: Silver Shield Amplified Speaker Mount & Cradle.

apv245 · Occasional Visitor Joined: Apr 02, 2006 Posts: 3

Had a mail from TT advising me to connect 730 to PC, open Home and update account settings. Then use the usual 'Reset Account' process - and it works.

mug · Occasional Visitor Joined: Sep 29, 2004 Posts: 24

Fantastic - I have not been contacted by TT support, but following your lead have just reset my traffic account and BINGO - it works!! Thanks for the tip off - wonder when TT support will let me know!
_________________
TT 930T and Traffic subscription
.....has replaced my.......
PDA: iPAQ 5550
Application: TT 5.17 with Traffic
GPS: TT bt gps in TT hard wired cradle
PDA Mount: Silver Shield Amplified Speaker Mount & Cradle.

SpikeyMikey · Posted: Sat Sep 13, 2008 10:52 am Post subject:

Exactly what I said at the outset Wink

_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

mug · Occasional Visitor Joined: Sep 29, 2004 Posts: 24

SpikeyMikey · Posted: Sun Sep 14, 2008 8:59 pm Post subject:

I didn't intend it as a 'told you so' Embarassed

Just glad you got it sorted Smile

_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

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