Refund of ViaMichelin update subscription

Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

Given the state of Sterling against the Euro, the longer this drags on, the better. Very Happy

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

Got my letter in the post this morning together with a 1GB USB memory stick by way of some kind of apology.

Now I expected to be asked for sort code and account no. but they are asking for IBAN/BIC no.

What the hell is that? Confused

Just rang the bank and answered my own question.....

this is a code which contains your country, name of bank, sort code and account number which can generally be found on your bank statements

Now we will see how long it takes for the money to appear in my account......

Deepfour · Posted: Tue Apr 15, 2008 10:21 am Post subject:

Hi All

I was going to make the same comment - I had registered 2 test accounts and they both came back yesterday with the free sticks and requests for bank details. I would expect that its the usual 28 days maximum for ny refund,

If I hear anything I will keep you posted!!

Cheers

Stu
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jonandmarkuk · Posted: Wed May 07, 2008 10:14 am Post subject:

Anyone got a refund yet?

Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

Darren · Posted: Mon May 19, 2008 10:39 am Post subject:

Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

jonandmarkuk · Posted: Fri Jun 06, 2008 8:44 am Post subject:

Any news yet? Crying or Very sad

I know it's normal for companies to take a while to issue refunds but this does seem to be taking rather long with no further communication from VM about the refunds.

We have no way of knowing if the information returned ever reached it's destination. It could be lost in the post for all anyone knows.

Deepfour, any chance you can ask any of your contacts (if they are still at VM) what is happening with the refunds. Rolling Eyes

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Deepfour · Posted: Fri Jun 06, 2008 9:15 am Post subject: Refunds

Guys

Unfortunately everyone I know has left VM - I will try with a couple of people who i dont know that well whose department had nothing to do with this to see if they can point me to who is now handling it.

Sorry I cant be of more use!

cheers
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jonandmarkuk · Posted: Fri Jun 06, 2008 9:17 am Post subject: Re: Refunds

Deepfour · Posted: Fri Jun 06, 2008 9:34 am Post subject:

Guys

I just spoke to one of my old marketing contacts who still works on the web site stuff. He translated an email and letter the other day which is going out to people in the next week as so many people forgot to add their Iban and swift code details to the letters for payments. Apparently all other payments are being made in the next couple of weeks.

Hope this helps,

Cheers

Stu
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Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

jonandmarkuk · Posted: Fri Jun 06, 2008 5:19 pm Post subject:

I think I put down what was asked for. I just copied it off a bank statement.
Why did it have to be so complicated Crying or Very sad

Refunds to Credit cards I'm sure would have been much easier.
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Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

Everyone still waiting? This is getting beyond a joke now! I want my refund.... Mad

I get no response for their email address...

jonandmarkuk · Posted: Fri Jun 20, 2008 12:45 pm Post subject:

Nothing here and no letter, so can only assume I filled in my details correctly. Rolling Eyes

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