please help - confusing software update options for 720

kichu1979 · Regular Visitor Joined: Jan 29, 2008 Posts: 99

Dennis, that seems like a bug on their side. My friend who has 930 and 8.00 map been offered 7.15 as a upgrade Smile

After emailing TomTOm they fixed the thing, and he was offered 8.05.

So in my opinion just keep talking to TomTom filks.

Tell them you have two devices, and one of them went perfectly fine, while the other one is offered 7.15 which makes no sense. They won't question your judgement or will tell you 7.15 is the latest this way Smile

And by the way, what is most frustratning with LMG is that the legimitate users have much more problems updating their map to the latest one than the the 'dark side' ones. They should really make the thing work as advertised, because people are experiencing problems with LMG over and over again :/

DennisN · Posted: Sun May 18, 2008 8:29 pm Post subject:

kuyler · Posted: Sun May 18, 2008 8:48 pm Post subject:

That is indeed ridiculous! But don't TomTom have phone support over in the UK?

DennisN · Posted: Sun May 18, 2008 9:05 pm Post subject:

LesP2008 · Posted: Sun May 18, 2008 9:38 pm Post subject:

Dennis, i know this is a pain for you but can't you get onto Renault and find out where exactly they source these Devices from, they must of had to tell the supplier to send you one. If they can let you know who they are perhaps you could push them for date of despatch etc.
I tend to feel that overall instead of honouring this LMG offer TomTom look for anyway to wriggle out of it.
I guess i was fortunate, i snatched my 720T off of flea bay (brand new) and after furnishing the Paypal receipt i was surprised when they made the map available.
Ok, i was entitled to it, but TomTom have a problem with LMG and warranties when people buy from Ebay so i am led to believe.

DennisN · Posted: Sun May 18, 2008 9:44 pm Post subject:

The reason why the above correspondence is frozen at 5 days ago is I'm waiting for Renault now - and I'm worried they may have been taken over by TT Support!!
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

kuyler · Posted: Fri May 23, 2008 3:31 pm Post subject:

DennisN · Posted: Fri May 23, 2008 6:12 pm Post subject:

[quote="kuyler"]

Tom59 · Posted: Fri May 23, 2008 6:38 pm Post subject:

Dennis

Breathe in and then out, in and then out, now that's better isn't it?

Calomax · Posted: Fri May 23, 2008 10:37 pm Post subject:

I was curious, used up my LMG about 5 weeks ago updating my WE 705 map to 715. I clicked on LMG to see what would happen now that I've had it more than 30 days. I have WE 720 which I purchased as I'd already used my LMG, and was told my new map was ready to download and to "get it now".

When I looked, it was my previous version 715 that was on offer to be downloaded.
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Tom59 · Posted: Fri May 23, 2008 10:44 pm Post subject:

I sometimes seriously wonder if TomTom have any kind of structure or controls in place!
We have 200,000+ members, I will bet you that 25% of them will all have a different TomTom story to tell. Wink

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DennisN · Posted: Sat May 24, 2008 12:09 am Post subject:

Calomax · Posted: Sat May 24, 2008 10:25 pm Post subject:

Thanks Dennis, I hadn't though about that. I went into TomTom "My Account" and sure enough it says I don't own any account. Also I don't seem to have an email invoice for it although My credit card was charged for it.

Yes I do have several backups 2 or 3 of them having my latest map but I'd be in trouble if I had a major computer failure. I've got the original out-of-the box application on a CD bu the maps are too big to go on a CD. I seem to be able to do some sort of backup to DVD but, as I can't wee the files I don't entirely trust it. I don't seem to be able to simply copy files to a DVD like I can to a CD. Anyway I've opened an email discussion with TT support.
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mikealder · Posted: Sun May 25, 2008 9:16 am Post subject:

A very interesting point, how many people have the all important backup on the PC and then the PC either burns out or the Hard Drive dies, I have had both the above happen recently.
Removable media backups are the answer, but I wonder how many of us take the time and trouble to do this? The DVD media is the obvious choice due to the disk capacity, although DAT and Travan are two other large media stores. An other option is to use an external Hard Drive if you have one.

What software are you using to write the data to the removable disks?
You should be able to use blank DVD media to fully back up any of the TomTom devices, the best way is first copy the whole lot to the PC hard drive, then use a disk burning software package to burn the data from the backup to the DVD disk.
Once written you should then be able to read the files/ folders on the DVD just like any other disk, so if your DVD's you have created to date cannot be read when re-inserted to the PC they are little more use than beer mats - Mike

Calomax · Posted: Sun May 25, 2008 10:34 pm Post subject:

Well, I have two internal and one external hard drives with copies of my backups on one internal & the external one. But since my last post I have discovered that the Nero backup programme I've been using to backup my documents etc to the external drive, will also backup to DVD.

I have now backed up the device in it's current state and found that I could then open my TT Backup on the DVD so I could copy the files back to the device if I needed to, or I could use Nero to restore them.
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