Navman West European map activation problem

[SoarerV8]

Unable to activate West European map with Navman S50 and Navdesk 2008 with SP1.
My Unlock Code was tested by Navman in Sydney and works fine for them.
Windows XP with SP2; Windows firewall off; anti-virus off; Internet access on; and I tried all this on two different computers with the same result.
On mouse-over in NavDesk My Maps, with West European map displayed, and S50 connected via USB, the screen message is "This map is available but must be activated ...."
Clicked on Activation and entered the unlock code.
Screen showed "Communicating with your Navman ... Searching for selected region ... Unable to find selected region on DVD, please insert correct DVD ...[region_error]."
Navman Sydney sent a replacement DVD but that gives the same result.
Please help.

[Gee-Pee]

[DGreen]

SoarerV8,

All sounds a little strange !! I have activated my Western European maps several times, on my original S90i and subsequent replacement S90i (camera was faulty on original), and had no problem at all.

The replacement disk that they sent you, hopefully was a copy of the original disk that came with original package and not the SP1 Update disk. If they sent you the SP1 update disk, then (from memory) no map data is included.

Also the original disk is a DVD disk and if your system(s) do not have a CD-DVD tray then this may be a cause for a problem.

Are you able to use Explorer and view the disk and "drill" down through different folder levels ? If you cannot view "folders", "files" etc. then you may have head mis-alignment on your disk drive compared to that "head" used to create the Navman disk. I have seen some past problems with head alignments, (in the past), that differing PC's have exhibited when trying to read disks. (This in not just a Navman issue, mis-alignment can occur between any systems that burn and other PC's attempt to read)

If all the above is correct, try an exercise of adding a US or UK voice to your unit. (You may have to delete some voices first, but leave the voice(s) you currently are using). If you are able to add extra languages then this shows your disk is being read reasonably well.

Best Regards,
Denis
_________________
Navman S90i
SmartST 2008 - Australian Maps, Pan European Maps
Navman S300T, MY-55T
SmartST 2009 - Australian Maps, Western & Eastern European Maps

[SoarerV8]

Thanks DGreen and Gee-Pee,

The DVD appears to read OK and I am able to view folders within Explorer and also install voices.

Unfortunately, I'm in Brisbane and Navman is in Sydney. However, I can see that they will ask for the S50 to be returned to them, for attention.

Cheers

[DGreen]

SoarerV8,

With what you say, it does sound like your S50 may be on the blink.

Just be warned that Navman Support are offering 3 week return on repairs etc.. I was initially told ,when requesting a RMA number, about a week and a half. After 2 weeks on checking where unit was, I was told 3 weeks from receipt of unit, and finally received my S90 replacement in 6 weeks, plus over 6 hours on phone waiting on 5 phone calls. So I hope you are not in a hurry to head off to Europe.

Best Regards,
Denis
_________________
Navman S90i
SmartST 2008 - Australian Maps, Pan European Maps
Navman S300T, MY-55T
SmartST 2009 - Australian Maps, Western & Eastern European Maps

[SoarerV8]

The map activation problem is solved. It turned out to be an incorrect activation code - one letter was incorrect. The tech support person I spoke to over the phone had "tested" the code by entering his own version and did not ask whether the version I had was the same as his - he assumed it was the same but it wasn't. He should have checked that we both had the same version. A simple case of making an incorrect assumption. How did I get the "wrong" code? It was emailed to me by another tech support person, who must have miskeyed one of the letters and did not check it before sending. Tech support should take nothing for granted, especially when it comes to activation codes.

[Gee-Pee]

Great when the problem is solved, though.
_________________
Gee-Pee
Lifetime member PGPSW - time rapidly decreasing

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!