TT Support

RoyC · Posted: Thu May 06, 2004 9:12 pm Post subject: TT Support

After asking a question in this forum about how I could relate real roads to TT type road categories , Lutz explained that TT so far have been unwilling to provide this information. I decided I would persue this directly with TT - this is where my problems really started.

I logged onto the web site and followed the links for support. I saw a FAQ list which didn't answer my question so I thought I would ask them a question of my own - I couldn't see how to do this.

So my next thought was that I would simply send an email to their support group - no email address on the web site.

Reaching 50% psssed off level I decided to ring the company direct. I rang continually through one day and most of the next. Of all those calls most were answered with the engaged tone. Those that were not engaged took me through to the support line which rang for a minute or so , at which point a voice tells me that all support people are busy so ring back - this was followed by me being cut off without any opportunity to leave a message, go back to the operator or ...

In two days I managed to get this far on four occasions in dozens of attempts.

To quote Gerard Hoffnung ( for those who remember him and the Bricklayer story) - 'at this point I must have lost my presence of mind' so finally I decided to ring the TT operator direct. I explained to her that support was engaged and kept disconnecting me so she advised that I go on line. She said there was an FAQ list which answered ALL the questions. I explained that it didn't answer mine which she clearly failed to understand continuing to suggest I try the web site again and 'really check' the FAQ list.

Eventually she got the message - I wanted to ask MY question - not their question - ah!! She said I need to talk to support - at which point she patched me through and after 1 minute I was cut off again.

I am now 100%

off.

Maybe I am unlucky but I am beginning to suspect that they are really incapable of running a professional company and supporting their product.

I cannot help feeling that at 49euros for a 'major' upgrade with new maps they must be buying the cheapest maps going from TeleAtlas. Personally I would pay more for a better quality map with performance capable of using TT in my motorhome but frankly now I am not convinced that it is able to satisfy that market.

I am going to ditch TT and anyone reading this who has a large vehicle - Motorhome, Lorry/Truck etc should , in my view, look for a different product - TT simply isn't up to the job.

Roy

a4ace · Posted: Thu May 06, 2004 10:02 pm Post subject: Re: TT Support

RoyC · Posted: Fri May 07, 2004 7:01 am Post subject:

a4ace

Thank you for that.

I had simply not seen that facet of the operation of the FAQ list.

I have now sent a message to TT using that mechanism. I am still

off with them and agree that the site needs sorting but I am sorry if I 'went off on one' unfairly.

Thanks for your help.

Roy

icsys · Posted: Fri May 07, 2004 10:28 am Post subject:

goran · Posted: Fri May 07, 2004 11:27 am Post subject:

davewave1 · Occasional Visitor Joined: Jan 09, 2004 Posts: 40

I'm trying to get answers from support about a car cradle for the Dell X3 (promised for the end of Feb) but I think they have made access as difficult as possible now as they are beseiged with problems. They have simply shut the door now and don't want to know.

goran · Posted: Fri May 07, 2004 12:13 pm Post subject:

Yes I agree. But unfortunately they did not shut the door for the money!!!

goran · Posted: Fri May 07, 2004 12:16 pm Post subject:

RoyC

	PocketGPS
	Web