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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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 Posted: Fri Feb 01, 2008 2:11 pm Post subject: |
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| dhn wrote: |
This is a HOT issue on a NA tomtom forum today |
Got a link? |
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stuart
Frequent Visitor
Joined: 20/04/2003 11:51:10
Posts: 405
Location: Dorset, England, Great Britain
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| Posted: Fri Feb 01, 2008 2:57 pm Post subject: |
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| Andy_P2002 wrote: | | dhn wrote: |
This is a HOT issue on a NA tomtom forum today |
Got a link? |
Andy This is probably the link
http://www.tomtomforums.com/index.php |
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dhn
Frequent Visitor
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA
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ThroMan
Occasional Visitor
Joined: Jan 25, 2008
Posts: 14
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| Posted: Fri Feb 01, 2008 8:55 pm Post subject: |
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Hmmm.
Not looking too hopeful!
Bah! |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sat Feb 02, 2008 12:29 am Post subject: |
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I'm back onto TomTom support about this. They don't seem aware of the issue yet as they were saying it must be a problem with the device code.
I didn't "cheat" and buy the wrong map, this is the map they assigned to me, so they're going to have to find an explanation.
I've copied the webaddress of that American forum post to them as well. |
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JohnCBarnes
Occasional Visitor
Joined: Dec 10, 2005
Posts: 15
Location: Bradford On Avon
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| Posted: Sat Feb 02, 2008 5:02 pm Post subject: |
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I bought the new discounted W & C Europe map and had trouble installing it. I tried to resolve vi their messaging system without success. They asked me to let them know when I could take a phone call and they would contact me.
TT were great, a guy phoned me back on Thursday at an agreed time and talked me through it.
Major issues were:
I was still running version 6.2 instead of a version 7 on my TT.
I had to uninstall TomTom Home and reinstall 2.2 then update it.
It then downloaded the new map onto my PC then onto the TT unit.
I now have map share and other goodies. I have updated it through mapshare and put in a couple of corrections of my own and shared them.
I have tried the TT out now and it clearly indentified a new road nearby.
I have reinstalled Pocket GPS speed cameras.
I am therefore well pleased and my TT has a new lease of life. |
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Tommy3090
Regular Visitor
Joined: May 08, 2005
Posts: 113
Location: Bolton, Lancashire
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| Posted: Sat Feb 02, 2008 6:01 pm Post subject: |
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| Andy_P2002 wrote: |
I didn't "cheat" and buy the wrong map, this is the map they assigned to me, so they're going to have to find an explanation.
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So does this mean that if you buy the 1785MB ver 7.10 map for (WE)and try to use it on an SD card in a One XL Europe that TT will not offer support?
For some reason you are offered the 1785MB map for a Go520 but only the 953MB for an XL 
_________________
HTC Desire S - Vodafone
Android 4.0.4
TT Ver 1.0 (1072278)
Western Europe map version v895.4453
PGPSW Camera Alert |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sat Feb 02, 2008 7:04 pm Post subject: |
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It's looking that way... 
TT have always insisted that the "larger" versions of maps will not work on "leeser" models of hardware (even though we know that isn't true).
Not it seems they have got Home to enforce this opinion. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sat Feb 02, 2008 7:20 pm Post subject: |
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Can you not use an earlier version of Home software to install the download though? 
I thought there was a version of Home on the supplied disk, why do you need to keep updating this PC software at all is beyond me, if the software supplied with the device doesn't work with the new downloads complain and DO NOT accept being fobbed off, was there anything in the contract when you purchased the device or new map that dictated the supplier could move the goal posts? I think not - Mike |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sat Feb 02, 2008 7:47 pm Post subject: |
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| mikealder wrote: | Can you not use an earlier version of Home software to install the download though?
I thought there was a version of Home on the supplied disk |
No you can't use that one (v1.5 / 1.6) It has to be v2.
| Quote: | | Why do you need to keep updating this PC software at all is beyond me, |
In the hope that they will finally produce a stable, working version?
I don't think this particular problem is down to the particular v2 version anyway. I was using v2.2 for a couple of days before that message started appearing. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sat Feb 02, 2008 7:55 pm Post subject: |
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| Andy_P2002 wrote: | | In the hope that they will finally produce a stable, working version? |
So we have an eternal optimist - best of luck and I admire your vision - Mike |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sat Feb 02, 2008 8:21 pm Post subject: |
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| mikealder wrote: | | Andy_P2002 wrote: | | In the hope that they will finally produce a stable, working version? |
So we have an eternal optimist |
Come on... you should know me better than that by now, Mike! 
To be fair though, I have never had any of the problems that seem to plague other people, with ANY version of Home I've used.
I've always been able to download updates, download maps, download mapshare, download the .dlls to run the emulator, upload corrections etc.
Just lucky I guess...
But I still hate the "look and feel" of it as a program. |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Sun Feb 03, 2008 8:05 am Post subject: |
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| Andy_P2002 wrote: | To be fair though, I have never had any of the problems that seem to plague other people, with ANY version of Home I've used.
I've always been able to download updates, download maps, download mapshare, download the .dlls to run the emulator, upload corrections etc.
Just lucky I guess... |
Same here.
| Andy_P2002 wrote: | | But I still hate the "look and feel" of it as a program. |
I'm with you on that one.
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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ThroMan
Occasional Visitor
Joined: Jan 25, 2008
Posts: 14
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| Posted: Sun Feb 03, 2008 8:20 am Post subject: |
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This is the first problem I've had with TTH.
Although, rather then being a bug, it looks like it's by design.
Not certain on the layout of v2 tho. v1 wasn't great, but at least everything was on one screen. |
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ThroMan
Occasional Visitor
Joined: Jan 25, 2008
Posts: 14
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| Posted: Tue Feb 05, 2008 8:23 am Post subject: |
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Any more news on this?
I've tried a newer version of TTH and also an older one.
Nothing works.
Looks like a call to TomTom may be in order. |
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