"Latest Map Guarantee" not working?

LesP2008 · Posted: Wed Jan 09, 2008 3:32 pm Post subject:

Reading your post Dennis got me thinking, yesterday i got the 720 out of the box and started playing with it. I hit the latest map guarantee button and it just downloaded 710 1561 maps. Didn't really give it another thought until i read your post. There was no slip in my box, no code etc, i just went for it and it responded.
It's crazy that some guys have had nothing but grief with this same procedure.

DennisN · Posted: Wed Jan 09, 2008 3:55 pm Post subject:

How long have you had the 720? More than 30 days?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

LesP2008 · Posted: Wed Jan 09, 2008 6:01 pm Post subject:

Sorry Dennis lost IE for a while.
Got the 720 about 10 days ago. I know you have 30 days etc but i thought you still had to enter a code on a slip that SHOULD be in the box.
As said i had no slip, so i was half thinking i may of had to contact the dark side CS, or is it US. Laughing

andy-c1 · Posted: Thu Jan 10, 2008 5:18 pm Post subject:

do i have any chance of getting an update of maps if i bought mine when they first came out ........
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TomTom 5001

Andy_P · Posted: Thu Jan 10, 2008 6:48 pm Post subject:

Read the replies from TT in my post on page 23 from Mon Jan 07, 2008 9:29 pm.

I was promised by this one guy that there would be a free map upgrade for ALL x20 owners (the closest they came to an admission that they had made a major cock-up when compressing the data for the original x20 maps).
It was due in Noveember, then December, then he got more evasive, now I get no reply.
I'm going to start a new question soon.

LesP2008 · Posted: Thu Jan 10, 2008 7:02 pm Post subject:

As a verifier Andy i feel a personal visit is in order. I trust you have his name?. Laughing

andy-c1 · Posted: Thu Jan 10, 2008 11:38 pm Post subject:

pete1336 · Posted: Fri Jan 11, 2008 6:35 pm Post subject:

It ain't gonna happen. If it does, one naked arse in my local Woolies window coming right up Very Happy

ianr17 · Posted: Fri Jan 11, 2008 6:46 pm Post subject:

Hi all,just got an XL & it has map 675 on it ,App 7.162,i've tried the map upgrade thing & Home says i have the latest map & dont need to update.Do i need to get intouch with TT?

ianr17 · Posted: Sat Jan 12, 2008 3:13 pm Post subject:

Ok i have just emailed TT & got a very fast response, quote
"Thank you for contacting TomTom Customer Support.

Unfortunately you are not entitled to a free map update when using a map v6.75 and so therefore your required to purchase it on our webstore."

thats that then..

Snudge · Posted: Sat Jan 12, 2008 4:28 pm Post subject:

ianr17 · Posted: Sat Jan 12, 2008 4:46 pm Post subject:

Thanks for that Mr Snudge,looks like i will have to give them a ring on Monday & see what they say

ianr17 · Posted: Mon Jan 14, 2008 9:59 am Post subject:

Well i just spoke to TT & the rep said there is nothing they can do for me regards a free map upgrade to 710,unless i can prove that my home address is not on the current map.Oh well,i'll be dammed if i'm paying for the latest map on a brand new unit.

Snudge · Posted: Mon Jan 14, 2008 10:45 am Post subject:

Although I'm new to TomTom and this site I have got the impression that your success with customer support does depend on who you speak to so luck comes into it. This is where the persistence applies.
I got a free map then so should you so remind them of their offer on their website. It has nothing to do with whether your home address is on the map . Also there is no mention of the requirement to have a free map voucher in the box and there wasn't one in my box.

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