£60 fine for "stopping in a box junction"

falkirk81 · Posted: Fri Dec 21, 2007 4:49 pm Post subject:

As a former, ie last weekend i finished, tesco.com grocery home delivery driver ive had my fair share of whiners about being late. "its 3.05pm, and it was supposed to be here between 1pm and 3pm, i want my delivery charge refunded" is usually how it goes. I was sick to death of these whingers. You try delivering 30+ customers shopping in this busy festive period.

I think you guys should lay off the tesco drivers for being late, its a horrendously hard job. If we aint there in the time slot, we wont be far away!

EDIT: removed some of my comments as they were not appropriate or objective.
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Skippy · Posted: Fri Dec 21, 2007 5:28 pm Post subject:

DennisN · Posted: Fri Dec 21, 2007 5:52 pm Post subject:

apskinner · Posted: Fri Dec 21, 2007 6:28 pm Post subject:

Skippy - some people will have a go at you even if you're not having a go at them!

What Falkirk should have reasonably have said to the 'whingeing customers' is "I sorry Sir/Madam the company puts incredibly challenging demands on us to fulfill too many deliveries across a large geographical area in a small 2 hr timeslot. - It would be incredibly helpful if you raised this with Tesco online and would make my job easier and the service to you more reliable"

Then the customer would be on the drivers side and correctly blame the supermarket rather than feeling they have come across yet another example of poor customer, or don't give a toss about the customer - service. (Sounds like TomTom!) Laughing

even giving these drivers phones and having them call if they are going to be late would be a nice customer service touch.

I get sick to death or waiting in all day - losing a days holiday or a days pay because a company says we can only offer a slot between 9am & 5pm. At least Tesco gets a thumbs up because it gives a 2hr slot, and I believe its a 'guaranteed' 2 hr slot so regardless of what mr. poor service says you can get the service charge refunded for quality of service failings!!!!!

falkirk81 · Posted: Fri Dec 21, 2007 8:34 pm Post subject:

Well not to hijack this thread, but i have to reply to that post. We do have phones in the vans, and all home shopping drivers carry the phone numbers for all that days deliveries on their route with them. We are actively encouraged to telephone customers if we are running late or will not make the delivery in the 2 hour time slot. BUT, and this is said only in relation to my experience from the store i was based in, as its a heavily built up area that the majority of our customers live in, a 2 hr slot invariably means that on the way to the last customer on that slot, if you are stuck in a jam or crash or just general traffic, it is impossible to contact anyone as we dont have hands free kits. The latest i`ve ever been was 30mins after the slot, and yes a phone call would have helped but that particular customer wasnt too bothered coz they "were understanding".

EDIT: to remove a lot of inappropriate ranting by myself!
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kevinx · Posted: Fri Dec 21, 2007 11:31 pm Post subject:

DennisN · Posted: Sat Dec 22, 2007 1:04 am Post subject:

kevinx · Posted: Sat Dec 22, 2007 9:07 am Post subject:

Darren · Posted: Sat Dec 22, 2007 9:14 am Post subject:

And why anyone would want to spend more than 2hrs in a B&Q defeats me! Seriously though, I can understand that at some sites they may have issues with persons parking in their car parks and shopping elsewhere.

So fair enough they need to police it, but I do have issues with the onerous penalties they or their contracted partner impose and the intransigence they display when a customer complains because they WERE in THIER store for 2hrs + Twisted Evil

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Darren Griffin

falkirk81 · Posted: Sun Dec 23, 2007 2:30 pm Post subject:

Back ON topic for me, the tesco that i did work in has exactly the same procedure for parking. It was managed by euro car parks i think, but i use the word "managed" very loosely as the disabled spaces are not policed for blue badge only use. The 2 or so people who checked number plates have now gone and are replaced with an ANPR style camera set up as you enter or leave the car park. There are a fair few huge signs that mention 2hrs and £60 fine for overstay but i know its not a perfect system as quite a few members of staff have got nasty letters. I know that this store in particular has a huge problem in Newcastle as the Falcons rugby team play about 1/3 of a mile away and there is NO parking at all around the ground so everyone piles into the tesco car park. Also there is a metro station next to the tesco so a lot of people "park and ride" so i can understand why the store have implimented this policy. Not that i agree with it, but how else can you keep the car park for genuine users of the store? Its v difficult for staff to park there at this time of year anyway, never mind people parking there to go into the city centre or to watch the rugby!
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