TT3 Upgrade offer

technik · Posted: Thu Apr 15, 2004 7:51 pm Post subject:

I paid for the upgrade last night and have not received any confirmation email from TomTom..

I think it is a shambles, like the rest of TomTom business.

Evil or Very Mad

pauley · Occasional Visitor Joined: Feb 09, 2004 Posts: 24

It keeps

up on the payment screen for me. It tells me that something went wrong in the order process. Please try again.
Being trying all day!!!

Shiftcontrol · Occasional Visitor Joined: Nov 14, 2003 Posts: 26

Me too.Ordered last night, after payment screen got confirmation that transaction accepted with order number but no confirming email.
Fingers crossed.

Shiftcontrol · Occasional Visitor Joined: Nov 14, 2003 Posts: 26

Just noticed that i posted my reply at 0513Hrs 16/4/04. Thats Sydney Oz time.I'am drinking Oz Shiraz but i didn't realise it entered you into a time warp,not yet anyway!!!!

Taz · Posted: Thu Apr 15, 2004 8:23 pm Post subject:

Lost1 · Posted: Thu Apr 15, 2004 11:02 pm Post subject:

Thanks for the link on page 1. Thumbs Up

I have just been on the site and requested my upgrades - no problems, straight forward and no hangs at any point in the process. This might mean that all of my info is actually whizzing around the world from 1 ISP to another and never getting to TomTom but only time will tell and of course a confirmation E-mail from TomTom. I go to France in August and wonder if I will be going via TT2 or TT3 - who knows. Question

I must just give TomTom support a quick mention though, as I see lots of people posting here who are not satisfied with the service the get from the support team. I have had need of their help on at least 4 or 5 occasions especially when I first got my TT2 and before finding this forum. On every occasion they replied to me, usually the next day, and on the one occasion that it took 3 days, for a reply, the E-mail started off with profuse apologies for the delay. All I can say about them is that they have given me more than just adequate support. :D

P.S. Dave/Darren if you are reading this, the site has become V V slow hope this is just temporary. Sad

Howarduk · Posted: Fri Apr 16, 2004 3:13 am Post subject:

Whilst filling out the online upgrade form I also recieved an error message and couldnt complete the payment page. I did receive an email saying it had been processed.

"When we receive a confirmation of your payment for this order, we will confirm this to you in a separate e-mail."

When I go to my account all the information is there except of course payment method. I tried to redo the upgrade form however, when I get to the activation code part it says that this code has already been used.

This, from reading some of the postings here seems to be a fault with the process.

My question is, how do I get to pay them? Or how can I get back to the payment page?

I would have contacted Tomtom by email, however, they do not appear to have an email address anywhere on the website the "contact us" bit just leads you to a list of questions none of which is particularly helpful for this case.

Howard

carl · Posted: Fri Apr 16, 2004 6:49 am Post subject:

Hi Howard,
This is exactly what happened to me when I first tried to request my upgrade from Tomtom 2 to Tomtom 3. After waiting for an hour or so I was able to use my activation code again and this time I allowed the payment page a very long time to appear. Eventually it did so and I was then able to complete my purchase. (I have described this in an earlier post in this thread.)

Good luck (and be patient)!

Carl

pauley · Occasional Visitor Joined: Feb 09, 2004 Posts: 24

Mine's sorted now, they've emailed me a few times as well. The last one was to tell me that my payment has been authorised. Not long off despatch now. :D

Howarduk · Posted: Fri Apr 16, 2004 12:00 pm Post subject:

Hi Carl

I tried again. I inputted my code it brought me onto my details screen still completed then I clicked onto button that said "proceed to checkout".

Then I got the error message again.

Ah well, will keep on trying.

Thanks anyway

Howard

Talkingbollox · Posted: Fri Apr 16, 2004 6:15 pm Post subject:

Carl

Thanks for the tip. I have re-entered my TT2 product code just now and everything went thorugh Thumbs Up

Howarduk - keep perservering Exclamation

JUSTSPEED · Occasional Visitor Joined: Jan 20, 2004 Posts: 27

PLEASE HELP, trying to upgrade to tom tom 3

when ordering and when asking for payment i get this message?

Please wait while your order is being processed
Something went wrong in the order proces. Please try again.

this comes up all the time, tried to order so many times, but the same message comes up.
Please wait while your order is being processed
Something went wrong in the order proces. Please try again.

what have i done wrong here,HELP ME SOMEONE.

SteveW · Posted: Fri Apr 16, 2004 10:43 pm Post subject:

Ordered my copy, no problems. Thanks for the heads up guys, as I still have not received an e-mail yet. As someone said above, maybe we will be at the front of the queue...!

I am driving through France and Switzerland at the end of May, is it going to be TT2 or TT3??

Thumbs Up

SteveW · Posted: Fri Apr 16, 2004 10:47 pm Post subject:

JUSTSPEED,

Did you put the Product code in without any spaces (15 Characters)?

Lost1 · Posted: Fri Apr 16, 2004 11:07 pm Post subject:

Well within 3 hours of requesting my upgrade I had received 5 E-mails from TomTom. I am slightly concerned that 2 of them are invoices but as long as they don't charge me twice they can send me as many copies as they like.

I am still curious about how long it will take for them to send the new disks out but I haven't tried the order tracking yet.

SteveW
Just for Info. I put the spaces in when I entered my product codes.

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