New maps 50% off - oh no they are not !!

Andy_P · Posted: Tue Dec 04, 2007 1:42 am Post subject:

If you can't be constructive, its better not to bother posting....

pennine · Occasional Visitor Joined: Mar 02, 2006 Posts: 3

Snudge · Posted: Tue Dec 04, 2007 1:27 pm Post subject:

Ok Andy thanks for the advice - I’ll be constructive. If the ASA do support this claim for false advertising then what is likely to happen is that TomTom will pull the offer and the prices will revert to the full price. In a climate of rising prices it is refreshing to see a large company like TomTom offering a good deal and if I wanted to buy a new map I would be very pleased to be able to buy the GB & RI for £29.95 rather than £41.95.
If I go to the ‘Buy Map’ page on the site it is quite clear how much the map will be so there is no confusion at the point of purchase. It’s not like driving 50 miles to a shop and find the advertised price is not what you have to pay is it? There may be many guys waiting until after the expense of Xmas to see if they’ve got enough money to afford a new map – only to find the offer has been dropped because of all this whinging.
Go on –tell me it’s all about the principle.

plbcjn · Occasional Visitor Joined: Nov 30, 2007 Posts: 9

Come on Snudge

TomTom are not offering this deal out of the kindness of their hearts - its pure marketing and there will always be another offer. But perhaps next time they will treat their customers with the respect that the law requires.

All they needed to do was change the advertising to say "up to 50%" and perhaps even apologise for the misleading statement. Thats all.

But instead they treat us as idiots with patronising e-mail replies to our complaints which then contain even more misleading information (average 50% off !)

And that really annoys me!!!!

plbcjn

edit for disguised swearing by PaulB2005 - do NOT do this again

Treganna · Occasional Visitor Joined: Aug 01, 2006 Posts: 1

To quote Tom Waits-

"The Large Print giveth, and the Small Print taketh away."

bazzza · Posted: Tue Dec 04, 2007 8:38 pm Post subject:

As TT have not seen fit to reply yet to my last email to them I too have lodged a complaint with the Advertising Standards Authority.

Snudge, It'll be ok will it when the next time you go to Sainsbury's and a "buy one get one free" offer turns out at the till to be "buy one get one half price"?
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

plbcjn · Occasional Visitor Joined: Nov 30, 2007 Posts: 9

That makes three of us then Bazza - and for Smudges benefit - no I do not live with my mum.

plbcjn

Andy_P · Posted: Tue Dec 04, 2007 11:42 pm Post subject:

I'm going to ask my mum to complain for me.... Wink

TVR · Posted: Wed Dec 05, 2007 9:21 am Post subject:

Whilst your at it with ASA, please mention to them that TT have a habit of ripping you off on the exchange rates too. In the respect that they dont apply them!

I made a recent purchase from TT advertised on the website as 39.95 euro's only to find a charge on the visa at £39.95 when it should have been about £25.00.

Has anyone else had this with TT? or is it just me?

I did challenge the Visa company only to be told the transaction was processed in UK pounds not euro's!
_________________
TVR

Sygic for android in HD
Cameralert - pending

TomTom consigned to the bin, after 6 years loyal service.

RogerOC · Occasional Visitor Joined: Jun 07, 2006 Posts: 18

I hope Tomtom find themselfs in hot water over this. Its just wrong and they know it.

Roger

plbcjn · Occasional Visitor Joined: Nov 30, 2007 Posts: 9

My latest reply from TomTom

bazzza · Posted: Thu Dec 06, 2007 12:15 am Post subject:

You're lucky. They haven't answered me for two days. Perhaps they are hoping I will just go away.
_________________
Bazzza
TTGO520 Version 9.430
Western & Central Europe Maps
Iphone 6
TT Via 135M
GO520 WiFi

unwanted · Occasional Visitor Joined: Jan 31, 2006 Posts: 34

you wont get far with UK Trading Standards, as TomTom are based in the Netherlands, so you will need to contact the equivilant shown below, maybe they can help, had the same problem with TomTom December last year, they seem to get away with it all the time, maybe if they get enough complaints then they will get into trouble for a change...

*Traders Details:
TomTom Sales BV Rembrandtplein 35 1017 CT Amsterdam The Netherlands
Tel: +31 (0)20 850 0800 Customer Support Phone (from UK) 08451610009

*send your complaints to:
Stichting Consumenten Informatie Punt
Catharijnesingel 55
5th Floor
3511 GD Utrecht
PO Box 487
3500 AL Utrecht
The Netherlands

Tel: +31 33 469 9021
Fax: +31 30 2342727

E-mail: info@eccnl.eu
or try: info@consumentinformatiepunt.nl
Website : www.consumenteninformatiepunt.nl

IMO: Save yourself some money and Buy a £2.99 map from your local garage to use with your SatNav, you will possibly find it is more acurate than the alledged New Maps that you pay for your SatNav - its not an ideal solutution, but TomToms customer service appears to be second to everyone (Still!)

plank0 · Posted: Thu Dec 06, 2007 9:47 am Post subject: 50% Off Maps

I've just got off the phone with TomTom UK about this matter, and they said that not all the maps are at 50% discount, but some are.
_________________
Plank.
Manchester, UK.
TomTom Go720T +TT Work
Version 7.481 (9086/080324) OS:3024
GPS v1.21, Boot 5.4106
Western_Europe v710.1561
TT RDS-TMC: 4V00.010.2

Andy_P · Posted: Thu Dec 06, 2007 12:40 pm Post subject:

Yeah.... TWO out of twenty three.
See my chart on the first page.

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