Traffic Error Code:2029

gregh · Posted: Mon Nov 12, 2007 1:16 pm Post subject: Traffic Error Code:2029

I had to hard reset my device, now when I try to use Traffic it says that the trial subscription has ended.

Error code: 2029

I have reset traffic via the website, but still get the same error.

Any clues?

Website says my traffic is still active until the 12th December!

Cheers,

greg

pcaouolte · Posted: Mon Nov 12, 2007 1:40 pm Post subject: Re: Traffic Error Code:2029

gregh · Posted: Mon Nov 12, 2007 2:08 pm Post subject:

yes, more times than I'd care to remember!!

It connects and accepts the username/passwrord from the TomTom plus menus, and connects and checks for updates with no issues,

regards,

greg

nleaney · Occasional Visitor Joined: Mar 06, 2006 Posts: 20

Same problem here Greg. I have a TT One 2nd Edition and all was working well up until this Saturday when it stopped with a 'Your Trial has expired' message.

I look on the My TTT pages and I am told that my subscription is active until Dec 31st so I have logged a support call.

Will let you know if anything comes of it...

Nigel

gregh · Posted: Tue Nov 27, 2007 8:41 am Post subject:

Mine automagically fixed itself, after getting the standard automated response from TomTom, I sent them a rocket back and they supposedly reset my account.....

nleaney · Occasional Visitor Joined: Mar 06, 2006 Posts: 20

I spoke to them last night. They reset my account but to no avail. They have escalated to 2nd line support and I should expect to hear fro them today...

pentala · Occasional Visitor Joined: Nov 29, 2007 Posts: 4

Mine strangly stopped following the latest MAP/SW Update. I logged a call with Tomtom - after two weeks and no answer I phoned them (30 mins queue!), they told me to reset the Tomtom & Factory reset the phone - including removing SIM and battery!!!!! They they said 'Sorry, the call center is closed now, you'll have to call back....' Shocked

Needless to say its still not working.

After I updated the call to tell them it was still not working I got a email back saying it must be a problem with the phone/mobile provider/its not 3G/GPRS/Provider is blocking ports etc!!!!! Basically, anything to suggest that its not their problem, they went on to say that because it couldn't possible be their problem then they couldn't credit me with an extension to the subscription!!!

My Subscription online says its still valid until 20/12/2007 - If Tomtom don't get this sorted then I will not be renewing or buying one of their products again Evil or Very Mad

Anybody got this sorted yet? I get the feeling that this latest SW has a major problem with this...?

nleaney · Occasional Visitor Joined: Mar 06, 2006 Posts: 20

Nothing heard yet. My 'question' has changed status to 'research' though. I've just dropped them another email and will call them in the morning.

This was working for me perfectly until Saturday and I hadn't updated the unit with any new software or maps.

I have since updated to v7.161 in the vain hope that it might help but i get exactly the same problem Sad

pentala · Occasional Visitor Joined: Nov 29, 2007 Posts: 4

Rang Tomtom this morning - spoke to a guy on the helpdesk who was extremely helpful Very Happy

- even agreed that the previous update to the call 'it must be a phone problem etc' was nothing to do with the problem.
He went off to speak to the 'Traffic people' and came back a couple of minutes later - it was a problem with their database, its now all working again!

Thanks Tomtom.

dave5416 · Occasional Visitor Joined: Aug 27, 2007 Posts: 3

I updated my Tomtom via home (which I must admit I do not do very often) two weeks ago. Probably only once or twice since buying! Last Tuesday Traffic stopped working. It would pull down when route planning but not on route. Tomtom tried in vain to pass the buck over a number of days before I got really stroppy with them. Stating that I had tried my TT on another phone on another network. Not suprising how silent they went!
Now all I get is emails telling me to edit a bat file in TT home for the internet connection. Only problem is the bat file is not there. Could this be the problem with the last update? TT also tell me that I am the isolated case. They have not had anyone else reporting these issues. I told them I want a ten day extension on my subscription which they agreed to but in light of this ongoing issue I will want a lot more time. If its not fixed within the next few days I may want a refund on the cost of the service.
Has anyone had this issue?
Can you roll back to an earlier version on the device?
Is TMC any better?

nleaney · Occasional Visitor Joined: Mar 06, 2006 Posts: 20

Finally got a resolution from TT Support today.

They've 'fixed' the problem with my subscription and 'as compensation for the challenges I have been experiencing, have extended my service for an additional 3 months'

Very Happy

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