"Latest Map Guarantee" not working?

[portman]

Do tomtom charge you euros or pounds? If pounds, how can i get them to charge me euros as it works out cheaper for the map i want? Thanks.
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Samsung Mega
Tomtom 500

[kobudera]

Having gone to all the trouble of getting the new v7.10 map - do we know what the differences are, if any, between that and the older one?

Kev

[DennisN]

[lola]

Anyone know how to join two roads together via Mapshare - all wise cracks about reporting to the Highways Agency (or Tomtom) get reported to Santa and there will be tears.

For example - a road into an industrial estate which quite clearly exists in real life but appears as two dead ends on the map.

How do I update the map for all to share my labours???

[Oldboy]

If the join is shown as a dotted (a blocked, or restricted) road, then this can be changed and shared with others.

If there is not a road showing between the 2 sections, then this will not be available until it is included into a new compilation of Maps.

As a rule of thumb, I believe the changes that can be made from the First Page of MapShare are those that can be shared with the current Maps. Those on subsequent pages require a recompilation of data.

So to join 2 roads, you would need to Report other error | Missing Street | On Map and mark the two points of where the road should be. You have the opportunity to add additional notes.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

[georgemac]

still no offer of new maps for me either

this is the response when I told them that the latest version of tomtom home was obviously defective as it continually reports that map version 6.75 is the most up to date when clearly 7.10 has been released, and as a registered user they never emailed me tellimg me that new maps had been released during the 30 day map gaurantee period making the gaurantee worthless

"Thank you for your e-mail. We are taking this matter into advisement and will contact you shortly."

Their support costs must be huge - surely better to admit they have botched it up and give updated maps to anyone who has proof of purchase for the 30 days prior to the relase of the 7.10 maps?

[Infama]

[DennisN]

[russd1978]

They just sent me an email asking me to call them! Any advice on what I should say - Im only just outside the 30 days and would be inside if Latest Map Guarantee had worked instead of saying I already have the latest map! (i have a 720 and 7.05 maps)

[DennisN]

[russd1978]

Thanks DennisN, ill call them tomorrow and say pretty much what youve said. I fear they I will hit a brick wall of ignorance though - 7.10 maps? what 7.10? its a typo! Arrgh! Anyway, ill keep you updated!

[DennisN]

[rikwebb]

Well, I watch the forum, but dont post often, but feel I must..

My new 720 is also reporting V7.05 and refuses to update using the map garentee, if Home doesnt error (which it does an awful lot), I get the 'you have the most recent map' twaddle.

I have logged a call through the website, and am waitin to see what they say.

I am beginning to wish I hadnt sold my 910 for this!

Rik

[lola]

[russd1978]

Just phoned a chap called Owen - he told me that everyone here is lying, none of you have the v7.10 maps, he was very adamant that those "codes" have not been activated, and the tech department are working on a new upgrade with more accurate maps and that will be given to all 720 users free eventually. Probably. Maybe.

At first he even said the 7.10 maps arent compatible with the 720! Arrgh! He kept saying "dont believe forums, its just opinions" -

Great! He sounded really a*sey about it, should have gone with the email!

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