Map of Western Europe v7.10

AndyT328 · Occasional Visitor Joined: Dec 02, 2004 Posts: 22

I purchased a one XL europe and had problems aswell as everyone else (Latest maps installed etc..) after callimg tom tom a few times and the obvious emails they suggested this below which DID WORK for me.:-

"Thank you for contacting TomTom Customer Support

To solve your issue with TomTom Home and installing updates, please do the following;-

- Uninstall TomTom Home
- Delete the following folder 'My Documents/TomTom HOME/Downloads'
- Download and install TomTom Home from http://www.tomtom.com/7602

You can then redownload any updates that you need.

With Best Regards

The TomTom Customer Support Team""

P.S. I did of course save the downloads files omewhere else in case I had to use any other downloads in there or there were any other probs.

Hope this helps

AndyT328

georgemac · Occasional Visitor Joined: Jan 27, 2006 Posts: 42

I have tried what AndyT328 suggested and it did not make any difference at all for me - showed there were no updates available at all.

What I may do is try and copy the original backup of the SD card to a spare SD card I have and see if this makes any difference.

I have had several communications with TomTom support today, I had to email them the paypal receipt, which I did, but I use a domain name email address, and as the email I sent them was from my ISP address and not my registered email address, they could not accept this and sent me a link to change my email address. Since I have done this I cannot log on with the new email address, and if I use my domain name email address I originally registered with, it takes me to what looks like somebody else's page?

Is there a lot of updates on the new maps? I may give up and just pay for it!

DennisN · Posted: Sat Nov 10, 2007 12:01 am Post subject:

Here's an interesting update for you on my situation.
My sickly GO710 turned out to be dead, so Maplins said they'd refund/replace, except they didn't have any 710s. So (long story short) I ended up with a brand new GO720 as a replacement for the 710 (plus a credit for the £55 which the 720 is now cheaper than the 710 was when I bought it last December!).
My sickly GO720 I took back to Halfords and came away with their recommendation of a Garmin Nuvi 660FM (plus £30 gift vouchers for the cheaper blah, blah, blah!!).

So my first task with the brand new GO720 was to try for the 30 days Latest Map Guarantee to get map v7.10. It refused!

So I got on the phone to Tom Tom. "At 10 minutes past noon today I bought a new TTGO 720. It has map 705.1480 and on your website you have map 7.10. I want the Latest Map Guarantee, but it won't do it. GRRR"

The poor lad struggled and eventually came back that he'd have to get onto his tech people, because he thought that with "705" showing on my 720, and "710" showing on their website, one of them was probably a typo! He did promise faithfully to get back to me tonight (by email). He hasn't yet and it's 11:15pm. Evil or Very Mad

I haven't opened the Garmin box yet!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Wazza_G · Posted: Sat Nov 10, 2007 12:11 am Post subject:

DennisN · Posted: Sat Nov 10, 2007 12:25 am Post subject:

Hartsa · Posted: Sat Nov 10, 2007 7:29 am Post subject:

rnem170 · Occasional Visitor Joined: May 05, 2005 Posts: 34

Maybe someone should report this problem to Watchdog. After all, we've all taken the plunge and bought a new product, most for over £300, and then they bring our a new map just a few weeks after early adopters 30 days has run out. It smacks of a conspiracy to get more £££ out of every one. I personally think everyone who has a TT720 should get map upgrades for free for the first 90 days.

DennisN · Posted: Sat Nov 10, 2007 8:40 pm Post subject:

For those of you who really care, here's the answer TT sent me to my latest comment - see my post at top of page 8 of this thread.

dhn · Posted: Sat Nov 10, 2007 10:15 pm Post subject:

To Dennis (and others)

Here's a shot in the dark.....

Here in Canada, I ran into the problem of the fix for problems (red X) when installing the latest TTHome s/w resulted in my 7.10 map getting 'downgraded' to a 7.05 version. I got my unit 9/15 so the map guarantee wouldn't work.

Anyhow, after a few more calls and waits online, someone at TT 'pushed' the 7.10 map such that I could update through the 'Update my TT' menu choice. I know it's a different problem than yours but, what if ou try this...

1. Make sure you have a backup of your unit's map folder somewhere on the hard drive.
2. Remove the 7.05 map from your unit so that you have NO map.
3. Try the guarantee map option again?

Told ou it was a shot in the dark but what is there to lose? Very Happy

DennisN · Posted: Sat Nov 10, 2007 10:39 pm Post subject:

iyad · Posted: Sun Nov 11, 2007 7:38 am Post subject:

I am trying to understand this, I have 720 with 7.05 map. Home 2.0 is offering me the gurantee map, It get downloaded ok and Home says installed ok but when I go to my 720 I can only launch Canary Island but not Western Europe Map. My question here , do I need to download the new map 7.10 into TomTom or an SD card noting that the file is only around 1744kb. Please help

duckie008 · Regular Visitor Joined: Jan 22, 2005 Posts: 103

technik · Posted: Sun Nov 11, 2007 1:58 pm Post subject:

iyad · Posted: Sun Nov 11, 2007 2:18 pm Post subject:

Andy_P · Posted: Sun Nov 11, 2007 4:15 pm Post subject:

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