Tomtom Go 910 Problem

Mugambo · Occasional Visitor Joined: Jul 18, 2005 Posts: 10

Hi Guys
I've recently purchased a Tomtom Go 910 and it was working fine until last night.

Its doing something really strange.

When I'm presented with the main menu, it automatically highlights the lower right option (which is the 'next menu' button).
When I click on 'Navigate To', the screen highlights to show that I have pressed the button but it won't actually select it. In fact, I cannot select many of the options. It will only allow me to cycle through the menu and not select a destination.

When connected to Tomtom home, I can pre-plan my journey but when it comes to actually using the Navigation system, I can't select the 'navigate to' button to choose a recent destination or itinery????

I've used a paper clip to reset the device but it has made no difference. Before I restore with tomtom home, I was wondering whether there was any other option available?

Appreciate any advice you guys may have.

Cheers
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Tomtom 1.6 on iPhone 3GS
Tomtom Go 910

Darren · Posted: Tue Sep 11, 2007 9:47 am Post subject:

Sounds like a touch screen issue. Sometimes dust gets trapped under the screen edges and gives just theses symptoms. This 'may' resolve the problem, worth a try:

Power off, give screen a gentle clean, using a thin piece of card or paper, slide it gently under the bezel surrounding the screen and slide it round the entire screen edge. Be gentle, don't force anything, you're just trying to dislodge any dust that may be hiding under the screen edge, particularly at the bottom right in your case.
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Darren Griffin

Mugambo · Occasional Visitor Joined: Jul 18, 2005 Posts: 10

Aha, thanks for that. I'll give it a try when I get home tonight.

I did buy a screen protector for it and it was too big, so I had to cut it to size. Come to think of it, I think the bottom of the screen may have a few air bubbles and the dust may be lodged there. Shocked

Thanks again, I'll let you know of the outcome!
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Tomtom 1.6 on iPhone 3GS
Tomtom Go 910

Oldboy · Posted: Tue Sep 11, 2007 1:23 pm Post subject:

It may be that the protector is just touching the bezel at the bottom right.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Mugambo · Occasional Visitor Joined: Jul 18, 2005 Posts: 10

It was an issue with the protector.
Had to peel back and re-apply.

Thanks for the advice guys :-)
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Tomtom 1.6 on iPhone 3GS
Tomtom Go 910

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