TomTom content protected for use on exclusive device error

Skwark · Regular Visitor Joined: Jan 30, 2005 Posts: 86

Hi all,

Just hooked up my new 520 and subscribed to the Traffic and Speedy cams as they had already expired on my old device.

Problem is now my 520 keeps saying (and annoyingly every few secs!) that "This content is protected for exclusive use on another device. To use it on another device go to www.tomtom.com and visit the TomTom PLUS section".

OK - well TTHome 2 updated my account and linked the new device when it first connected - and indeed the "myTomTom" bit shows the new 520 device, the correct device number and I even tried the "reset account" link but nothing seems to work!! Evil or Very Mad

Anyone come across this or solved it yet?

lbendlin · Posted: Mon Aug 13, 2007 10:10 pm Post subject:

That's really annoying, isn't it? We told TomTom several times that it _does_ happen that users change their device, but they chose not to listen.

This is one of the reasons I am not using their Plus service - it would require me to setup a different email address per device!!

Anyhow, contact TomTom Support and explain to them that you want to have your Plus account assigned to the new device.
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Skwark · Regular Visitor Joined: Jan 30, 2005 Posts: 86

Thanks Lutz - contacted support but they were pretty useless - just did the same things I did (reset account, etc) and still didn't work.

I solved it myself by simply changing the email address on the TomTom account (since I have a catch-all email this was easy enough) but for others it won't be so simple.

DennisN · Posted: Tue Aug 14, 2007 11:31 am Post subject:

Tim Buxton · Posted: Tue Aug 14, 2007 12:01 pm Post subject:

DennisN · Posted: Tue Aug 14, 2007 12:12 pm Post subject:

Cos' I've still got two, can't get rid of one or I'll get withdrawal symptoms and although I've only got two, I STILL have the three email addresses and passwords and can't remember which belongs to which - always takes me at least three attempts to login to a TT account!

Or in other words, you're right!! Crying or Very sad

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tunne1rat · Occasional Visitor Joined: May 31, 2006 Posts: 6

sadgeek · Occasional Visitor Joined: Feb 03, 2006 Posts: 6

Andy_P · Posted: Fri Sep 07, 2007 1:08 pm Post subject:

tunne1rat · Occasional Visitor Joined: May 31, 2006 Posts: 6

Its now been 2 weeks since i asked tomtom to change my device code and still i am getting the 'this content is protected for exclusive use on another device' error message despite repeated emails to tomtom support, they seem to have turned the lights out and gone to the pub with my subsription money. So, if anyone knows any other way to restore my services, (I know some people have found ways around it) then please share the knowledge as i'm losing my patience here.

Darren · Posted: Tue Sep 11, 2007 3:58 pm Post subject:

Have you tried changing the device code on line in MyTomTom?
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Darren Griffin

tunne1rat · Occasional Visitor Joined: May 31, 2006 Posts: 6

I finally got it sorted. Yippee! It appears that the 'reset account' button on tomtom's traffic website has not been working correctly! Tomtom assures me it is now working and guess what? It is!

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