Doubtful merchantable quality

jonh · Occasional Visitor Joined: Feb 22, 2004 Posts: 9

I have only arrived in this forum today and the mapping errors thread has dismayed me.

A couple of days ago the errant behaviour of TT2 nearly convinced me to return the software to Amazon and demand a refund.

So here is my question, from the perspective of UK consumer law is TomTom Navigator 2 of merchantable quality? Would I win a case in a small claims court?

Darren · Posted: Sun Feb 22, 2004 3:32 pm Post subject:

What errant behaviour are you referring to, aside from the map errors, TomTom is a very stable application with many happy users.

As for the mapping errors, you must bear in mind that the map data is compiled by TeleAtlas. TomTom simply buy a license to use this data as do other companies. In the UK and Europe there are only two major data providers, TeleAtlas and Navtech and each have their share of errors.

I doubt that a court would find either TomTom or TeleAtlas in breach here as neither make any cliam as to the accuracy or completeness of the data provided nor would it be reasonable to expect any such guarantee to be provided.
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Darren Griffin

jonh · Occasional Visitor Joined: Feb 22, 2004 Posts: 9

> What errant behaviour are you referring to

Please see my post on screen freezes.

> TomTom simply buy a license to use this data

TomTom's sub contracting problems would be irrelevant in the eyes of the law. As a consumer my contract exists with Amazon the retailer.

The question is whether TT2 is fit for the stated purpose? I think the answer is no for all but hard core enthusiasts for whom continual tweaking of their Pocket PCs must be an all-consuming leisure activity.

Darren · Posted: Sun Feb 22, 2004 4:06 pm Post subject:

I have replied seperately to that thead.

You may well be able to get Amazon to refund you because of the issues you have been having. I can only reiterate that the vast majority of users find it runs perectly well in most instances and your assertion that it requires constant tweaking is not borne out in reality.
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Darren Griffin

jonh · Occasional Visitor Joined: Feb 22, 2004 Posts: 9

Darren · Posted: Sun Feb 22, 2004 5:42 pm Post subject:

I'm sorry I cannot give you a simple solution to your problems. We are trying to source an XDAII for testing purposes. All I can say is that TomTom is a great application which has proved to be resilient and stable on the majority of hardware combinations we have tested and our readers have so it is worth hanging in there!

It is possible that your issue may be helped my moving the map data to a storage card. This would return at least that much memory to the XDAII to use for processes which may resolve your particluar issue?
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Darren Griffin

MrT · Posted: Mon Feb 23, 2004 7:53 pm Post subject: pedantic?

As TomTom2 was designed and developed before the XDA2, maybe the XDA2 has the incompatibilities rather than the TomTom?

Carll · Posted: Wed Mar 03, 2004 8:52 am Post subject: Problems with TT2

Hi
I have had TT2 for about a week, on a Dell Axim 5, and I had some initial installation problems. Once fixed the software works like a dream.
Be careful when thinking of taking someone to court; did you get the XDA from Amazon as well, and before purchasing it confirm it worked with the XDAII?
While Amazon may just refund your money as a great retailer (personal experience only!), I think you will find that the software is of merchantable quality, and the problem lies elsewhere.
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iPAQ 5550; 400MHZ - 256 SD Card - TT wired GPS - TTN3 UK - PPC 2003

shaitan · Occasional Visitor Joined: Jan 16, 2004 Posts: 8

I have an xdaII and been running tomtom2 on it without any issues at all, Also using poi-warner for poi notification and its the best few hundred quid ive spent recently Smile

What exact problems are you having?

shaitan · Occasional Visitor Joined: Jan 16, 2004 Posts: 8

Just to clarify, atm I have the full uk map as well as the tomtom software on an 256mb storage card, but I was running just a 64mb map along with tomtom2 on the internal memory for a few days, again no probs.

Although installing it can be a pain, to get it detect the maps on the storage card took several reinstalls and messing about.

Darren · Posted: Wed Mar 03, 2004 5:00 pm Post subject:

I don't think it is fair to state that we defend TomTom at every opportunity. I think it is quite the opposite, we have been the first to highlight any shortcomings of the application itself as we do with any application we review, look at the threads on the v2.08 and v2.09 GPS drivers debacle, the map errors thread etc.

We have tried for a long while to get a hook into TomTom through which we can channel user suggestions and gripes and have to date failed. TomTom's customer support is bad but they are sadly not alone.

At a Press Launch last year I tried to explain to Navman's UK Boss the value of custom POI's and how popular these were in thos apps that supported them but he claimed that they were not a feature that Navman users had requested for inclusion and so would not be adopting them!

The simple fact is TomTom is the most popular solution and hence there is naturally more discussion of it than any other street nav software.
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Darren Griffin

icsys · Posted: Wed Mar 03, 2004 5:38 pm Post subject:

I know this is a TomTom thread but to comment on your quote:

Darren · Posted: Wed Mar 03, 2004 5:43 pm Post subject:

I'm sure the vast majority of users would welcome custom POI support which is why I was som surprised that Navman did not recognise this Sad

As with most manufacturers, in the absence of a clear channel through which you can suggest new features I would write to or email them and post your suggestions here too as they are read.
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Darren Griffin

icsys · Posted: Wed Mar 03, 2004 5:58 pm Post subject:

Perhaps there should be a 'Navman SmartST Wishlist' as there is one at the top of this forum for TomTom?

Darren · Posted: Wed Mar 03, 2004 6:15 pm Post subject:

Your wish etc etc :D

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=6260
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Darren Griffin

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