Problem upgrading from f/w 4.40 to 6.52

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

OK I give up!! I have my mates old TomTom GO (classic) I confidently told him I would update the firmware for him. To my embarrassment I have failed!! It comes with GB v300 firmware 4.40 on an original SD Card. After deleting a few voices I am able to upgrade it to the dizzy heights of v4.42 (where the map interestingly becomes v314)then it will go no further. I am able to upgrade via TT Home to any firmware version I want BUT the TomTom device wont work and sits on the splash screen forever (until reset). Any firmware 5.0 or above does this. The sd card reads quite clearly on TT Home as upgraded to 6.52 but the device will not run. I have used various sd cards and they all work perfectly well on 4.40 or 4.42 and that’s it.

Tried: Hard reset, other original SD Cards (TTONE v2/GO300) none of them work past the splash screen/ firmware only upgrades without maps. My apologies if this is an old problem. I hope someone can help or knows an old thread with the same problem. Bob
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TT ONE v2
GO 300 WE 660.1219

Andy_P · Posted: Sat Nov 11, 2006 9:52 pm Post subject:

Can you get back to a working state?
If so, have you tried copying everything to a bigger SD card, checking that works and THEN trying the upgrade?

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Yes I have tried that on a Kingston 512 and Integral 1.0GB High Speed and it works fine AS LONG as its firmware 4.40 or 4.42
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TT ONE v2
GO 300 WE 660.1219

Oldboy · Posted: Sat Nov 11, 2006 9:56 pm Post subject:

To do an Upgrade it is usually best to take as many voices off the SD Card as possible. Also take your loaded POI's. This will give the Install Program as much memory as hopefully it will need.

Are you using the original SD Card?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Thanks Oldboy I removed all voices bar Tim and the upgrade went fine. I did it on the original card and tried it afterwards in my GO 300 and it worked fine with 6.52. Stick it in the old GO Classic and its back to splash screensville Arizona!! Crying or Very sad

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TT ONE v2
GO 300 WE 660.1219

Andy_P · Posted: Sat Nov 11, 2006 10:07 pm Post subject:

If he's tried a 512 and a 1G card, I'd have thought it shouldn't need any of that....

I suspect the dreaded "Home"...
MacBobby, have you tried a manual update? Oldboy himself has them upto v6.52 on his websitehttp://myweb.tiscali.co.uk/oldboy/TomTomUpdates/index.html

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Thanks Andy and Oldboy...... tried the manual upgrade copied the 6 files as instructed got the splash screen forever on the old classic. Removed card and inserted into my GO 300.... 3 boot ups and up and running!!
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TT ONE v2
GO 300 WE 660.1219

Andy_P · Posted: Sat Nov 11, 2006 10:38 pm Post subject:

I'm stumped Crying or Very sad

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Ah well I guess its time to ask TomTom perhaps there is a small prob with the device Confused

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TT ONE v2
GO 300 WE 660.1219

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

OK it's in the lap of TomTom Bv so I should expect a prompt reply. Smile

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TT ONE v2
GO 300 WE 660.1219

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Have you tried to upgrade the card using a card reader rather than using the Go classic?

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Yes I have Smile

The upgrades have always worked any way I do it it's just that the cards won't go past the splash screen on this particular GO Unit
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TT ONE v2
GO 300 WE 660.1219

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Sounds like a corrupt flash drive in the old Go to me if it sticks at the splash screen and you say the card's fine in a 300.

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Reply from TomTom:

Thank you for contacting TomTom Customer Support.

What to do:
• Connect the GO to the computer
• Install the GO application by downloading the latest available update
• Run the Update, BUT FIRST select Backup / Restore to back up the entire content of the SD / HDD
• Install the Update March 2006 - TomTom GO 5.440
http://www.tomtom.com/support/index.php?Language=1&query=5.440&FID=1750
• Try again
If this does not work:
• Format the SD / HDD (FAT or FAT 32)
• Go to Start / My Documents / TomTom GO Backup and open the latest Backup folder
• Copy only the map folder (i.e. Benelux-map) back to the GO, not the entire content of the Backup folder
• Install the application (latest update) again
• Install a voice from the CD that came with the GO
• Try again
If this still does not work:
• If the customer uses his own SD card, try if the original SD card works. If this one works, the customers SD card is probably to slow.
• If this problem happens or remains with the original SD card, the SD card and the GO unit probably needs to be repaired.

With best regards,

The TomTom Customer Support Team

OK I tried all the above to no avail..... as soon as the device gets a sniff of v5.xxx or above it freezes no matter what sd card I use. Does anyone have any other suggestions before I consider the repair route? Sad

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TT ONE v2
GO 300 WE 660.1219

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Sounds like you've tried every trick in the book to no avail so I reckon it's either repair or scrap.

Maybe if this http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=48781 gets replied to it may be your answer?

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